“I Have ordered from Wax London twice, both times the items arrived very quickly, and well packaged. The items themselves where of high quality, and I will be ordering again”
“My first purchase from WAX London. Good design and quality. However for international customers, your service is just one of the worst ones. I purchased a few shirts from WoodWood and PaulSmith at the same time I bought one from your website and received everything within a week except yours. Of cause there were prompt shipping update via email from both brands. But for WAX London, there was no update for shipping or anything for ages that I almost thought there were something wrong with my order. Finally after more than 10 days I got a text from DHL and received the shirt shortly. Why do you charge expensive shipping fee since your service is almost as poor as Alibaba.com? Bad brad experience. Work harder!!!”
“Emailed me to confirm an item was available, so i purchased it. They then emailed me to say that the product i ordered wasnt available and would i like something else instead, havent proccessed a refund, and havent responded to emails.”
“Even allowing for the difficulties and delays caused by Covid, which we are all trying to work through, your exchange and refund processes are dreadfully poor and your customer services are non-existent - no response to emails, telephone calls are automatically disconnnected. Based on my experience I would say you deserve to go out of business. I will not be shopping with you ever again.”
“Quality products! Also, I love that there are some unique pieces and not just the same old Men's stuff that is carried everywhere else. I got the Floral Kurt Trousers and they're seriously cool.”
“Great looking clothes, the price isn’t too bad (more than high street), but you pay for quality.
Website is fine but they should include fit details on the items.
Fast delivery and eco-friendly packaging.”
“Getting my coat was one of the happiest days of my life. I remember it like it was yesterday. It was yesterday, but that's beside the point.
Thank you Wax London for being the best at what you do. Not all heroes wear capes, but some make coats.”
