“Absolutely love these pants. Very comfortable, though they do fit a bit smaller than I expected. Still, the way they sit on my hips is fantastic. Highly recommend! If you'd like something looser, you should try one size up.”
Hello,
Thanks for taking the time to give us your feedback! So glad to hear you're happy with your trousers, we'll pass along your feedback regarding sizing to our production team.
Best wishes,
Wax London
“I purchased the Condo Coat however was very disappointed with the quality. Although the coat fits well and is a lovely length, the wool bobbles immediately and collects a lot of lint. The stitching is frayed and loose around the seams and pockets. Although I have only been wearing it for a week, it looks old and second-hand already.
I contacted customer service, however because the coat was purchased in store they told me that they were unable to assist, and I would have to go back into the store, despite the fact we had a digital receipt.”
Hello,
We appreciate you taking the time to give us your feedback. We're really sorry to hear of the issue with your Condo Coat. This certainly doesn't sound like our usual standard of quality, however we've passed along your feedback regarding the quality of the wool to our production team, as we're always looking for ways to improve.
While we're happy to offer you a replacement on this occasion, we do require in-store purchases to be returned and exchanged at the store, as outlined on our website. With that said, we apologise for any disappointment caused and we'll certainly take your feedback on board as we review our store processes going forward.
If you have any further questions, please email us at customercare@waxlondon.com and we'd be happy to assist further.
Best wishes,
Wax London
