“I purchased a gift voucher for my son in the UK and he only received a voucher for 75 pounds. I paid $200 Australian for the voucher thinking it would be about 100 pounds so I am very disappointed with the exchange rate provided.”
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
Regarding the exchange rate- we are sorry to hear you are unhappy about this. Please feel free to reach out to customercare@waxlondon.com should you wish to discuss this further.
We hope to see you shopping with us again soon.
Best wishes,
Wax London
“This was my first purchase from Wax London. I am very pleased with the quality, fit and variety of the products and fully intend to expand my WL collection further very soon!”
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new item!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new T-Shirt!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new item and our customer care team were able to support you!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new Trousers!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new item!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
“Nice fabric with a little hint of a slub texture to it. Has a nice weight to it without being heavy. Slightly thicker fabric gives it a nice drape as well.”
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new purchase!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
“£5 for delievry AND £5 to return is ridiculous. £10 to find out the trousers are not the size I expected and need to go back. I like Wax's clothes but the fees are too high especially when their own sizing isn't brilliant so I'm having to send things back that are my size but don't fit. The trousers themselves were just way too big, despite going for the smaller size (one below Wax's own recommendation). Too long and too wide.”
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
If you require any assistance generating a return or size exchange, please reach out to customercare@waxlondon.com
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new order!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new item!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new Shirt!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
Hi there!
Thank you for reaching out and leaving feedback – we really appreciate this.
We are so pleased to hear you are happy with your new item!
We hope to see you shopping with us again soon.
Best wishes,
Wax London
