Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Although late due to brexit my pool arrived and is fabulous xx Highly recommend Wave Spas!”

Helpful Report

Hi there Caraline, Thank you for your review! I'm so glad to hear your tub has arrived and you are enjoying it so much! I hope you have a lovely summer! Kind Regards, Anna @ Team Wave

“Received my spa after 2 delays but had good communication with customer service really pleased with my purchase.”

Helpful Report

Hi there Daniela, Thank you very much for your review. We do apologise for the delays on behalf of our supplier but I'm so glad to hear you had a good experience with our customer service team and that you're happy with your purchase! Have a lovely summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Very good products and very reasonable price and very good customer service”

Helpful Report

Good morning, That's brilliant to hear! I'm glad you had a pleasant experience with our customer service team as we always strive to give top quality customer service! Have a lovely day Carol. If you ever require any assistance we will be happy to help! Kind Regards, Anna @ Team Wave

“Contacted Wave with regards to my order responded promptly and hot tub arrived earlier than expected. Ordered accessories they were delivered within a few days of my orders.”

Helpful Report

Good morning Linda, Thank you for taking the time to write a review. I'm glad to hear your accessories arrived in good time! I have emailed you in regards to an update on your order. Have a lovely day! Kind Regards, Anna @ Team Wave

“So far so good.. received my chemicals ready for the arrival of my hot tub.. very pleased with all communications”

Helpful Report

Good morning Karen, Thank you for your review! We know you'll love your hot tub once it arrives! Have a lovely day. Kind Regards, Anna @ Team Wave

“Very efficient service and the quality of the product was excellent.”

Helpful Report

Hi there, thank you so much for the wonderful review. Our customers are at the heart of everything we do and I'm thrilled to hear you're enjoying your Spa. Happy Tubbing! Kind Regards, Zoe @ Wave

“Ordered some additional items for my spa to include a cleaning kit, filters and cleaning chemicals. Told it was out for deliver the following day, but then received a message via Amazon Delivery that it had been 'cancelled'. No reason given despite it being dispatched! I emailed Wave and fair play, they immediately sent out replacement and are due for delivery today (hopefully). Given 4 not 5 stars cos it would have been nice to be told from Wave that the order had been cancelled rather than going on the Amazon Tracker app....”

Helpful Report

Hi there Dave, Thanks for taking your time to write a review. Once your parcel is handed over to our courier, we do not get any updates ourselves unless we actively seek tracking information through your tracking number. However, I'm glad to hear your issue was dealt with swiftly by our customer service team! Kind Regards, Anna @ Team Wave

“Brilliant purchase will buy again and would recommend”

Helpful Report

Hi Callum, Thank you for your review! I'm happy to hear you love your purchase and would recommend us. Have a great day! Kind Regards, Anna @ Team Wave

“Quick service, excellent quality and a reasonable price. I went from ordering, to setting up my spa within a fortnight and enjoy using it pretty much every night.”

Wave Spas 5 star review on 23rd June 2021

Helpful Report

Hello Vicky, I am so glad to hear your experience with our company has been positive. The view from your tub looks amazing! Have a lovely summer in your spa, happy tubbing! Kind Regards, Anna @ Team Wave

“Fast delivery good quality filter”

Helpful Report

Good morning Christopher, It's brilliant to hear that you've had a good experience with our company! I hope you have a lovely time using your hot tub this year, happy tubbing! Kind Regards, Anna @ Team Wave

“Long periods of time for delivery, But the hot tub is very good quality. Worthwhile waiting thank you wave for keeping me updated on my order.”

Helpful Report

Good morning Tracie, Thank you for taking the time to write a review. I do apologise that you had to wait longer than the estimated delivery period but I'm glad to hear you are enjoying your tub! Have a lovely summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Fantastic delivery , fantastic hottube working amazing family is loving it thank you so much”

Helpful Report

Hi there Donna, Thank you so much for your lovely review, we really do appreciate this and it makes a huge difference to us, I am thrilled that you and your family are enjoying your tub as much as we enjoy them! Happy tubbing! Patrick @ team Wave

“Kept me informed through the order.”

Helpful Report

Hi Heather, Thank you so much for taking the time to leave such a lovely review, This helps us out in more ways than you know, We hope you have a lovely summer with your tub! Happy Tubbing! Patrick @ Team Wave

“Fantastic wavespas easy to set up affordable and good delivery times tested it today 22/6/2021 and cannot fault it worth a 5star rating.”

Helpful Report

Hi Diane, Thank you so much for taking the time to leave such a lovely review, It really means a lot to us and we hope you have the best summer with your new tub! Happy Tubbing! Patrick @ Team Wave

“Thank you, very good service! Just waiting for it to arrive now!”

Helpful Report

Hi Jasmyn, Thank you so much for your lovely feedback! We really do appreciate it as a small business it helps us massively! We will keep you updated on your order, Kindest regards, Patrick @ Team Wave

“Really pleased with the spa, customer service excellent and kept me updated on delivery progress.”

Helpful Report

Hi Calvin, Thank you so much for the lovely feedback, We are so glad you are enjoying your spa, We really do appreciate your response, Happy Tubbing! Patrick @ Team Wave

“Excellent speedy delivery. Arrived before date estimated. Thank you”

Helpful Report

Hi Sally, Thank you so much for giving the time to leave such lovely feedback, I am so glad you are happy with the service, we really do appreciate it, If there's ever anything you need please don't hesitate to get in touch. Happy tubbing! Patrick @ Team Wave

“A extremely good spa and a very reasonable price would be hard to find a better priced and quality product”

Helpful Report

“We had a long wait for our hot tub as it was high demand and had it waiting for it to be used. We love it and still waiting for the beat days to come. We had a deliveryvdate and the hot 5un was delivered before the day we expected it which eas great. I have since ordered some products and the delivery has been fast.”

Helpful Report

“quality is good, as is service. Marked down only because ofwaiting times.”

Helpful Report

Hi there Nigel, Thank you for taking the time to leave a review! I am so glad you are happy with your tub. Your feedback is very important to us and we will pass it onto the relevant department. Happy tubbing! :) Demi @ Team Wave.

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.