Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Lovely hot tub support and lovely space and size and lovely colour and lovely email speed and lovely delivery”

Helpful Report

Hi there, Thank you for taking the time to leave us a review and thank you for including a picture of your tub - it looks great! I am so pleased to know you are happy with your tub. Happy tubbing! :) Demi @ Team Wave

“Ordered and delivered within 3 days. Setup literally took 5 minutes and was ready for the water to be added. Fab communication throughout the whole process. Top quality product too so would highly recommend.”

Helpful Report

Hi there Alison Thank you so much for taking the time to leave us a review! We aim to make the set-up of our spas as quick and easy as possible. Thank you for choosing Wave Spas and I hope you have a great summer! Happy tubbing! :) Kind regards, Demi @ Team Wave.

“Delivery last year was delayed with the dreaded Covid but Wave got it to me quicker than their anticipated date but unfortunately, and not their fault, too late in the year for us to use it. So we couldn't wait to set it up this year and we have not been disappointed, easy to set up, easy to maintain, nice to look at and great to get in and relax. Highly recommend and thanks Wave people.”

Helpful Report

Hi there, Thank you so much for your lovely feedback, We are also sorry that we suffered some delays in getting your order out, However, we are over the moon that you are enjoying your tub Your response is greatly appreciated! Happy Tubbing Patrick @ Team Wave

“easy”

Helpful Report

Hi David, Thank you for the feedback we really appreciate it, Happy Tubbing! Patrick @ Team Wave

“Arrived quickly. Easy to setup. Energy efficient. Perfect for my family”

Helpful Report

Hi Daniel, Thank you so much for your feedback, We are over the moon you and the whole family are enjoying your tub and we sincerely appreciate you as a customer! Happy Tubbing! Patrick @ Team Wave

“I bought 2 Spa's within weeks of each other. Both arrived before the scheduled date, and the delivery time slot allocated on the day was spot on. Sadly as I have only just received the Spa's I cannot comment on their performance, but can say that communication from Wave and delivery were excellent.”

Helpful Report

“Love our new spa. Quick to set up. A little wait as we pre-ordered. Delivery was well communicated”

Helpful Report

Hi Alison, Thank you so much for your lovely feedback, I sincerely apologize for the slight delay but are so glad that you enjoy your new spa as much as we enjoy them! Happy tubbing! Patrick @ Team Wave

“I am over the moon with my spa, the service and delivery was first class . I got emails all the time to tell me about my spa and it came earlier that it date it was to come.”

Helpful Report

Hi Marie, Thank you so much for your lovely review, we are so pleased you are happy with the service provided. Your review means a lot to a small business like ourselves Happy tubbing! Patrick @ Team Wave

“Well I was worried by the delay, but it arrived swiftly after my queery, and looks like very good value for money compared to B&Q for example. Set up couldn't be easier. The little 5 ft square spa is Ideal for the tight space I had available, yet being square, it still has plenty of room for two.”

Helpful Report

“Very good products and service”

Helpful Report

Hi John, Thanks so much for the lovely review, we are over the moon you are happy with your product. We really do appreciate your feedback as it helps a small business like ourselves in more ways than you can know! Happy tubbing! Patrick @ Team Wave

“Very happy with my purchase fits in perfectly and keeps heat in”

Helpful Report

Thank you so much for the lovely feedback, we're so glad you enjoy your purchase! Your feedback really means a lot and if you ever need any support in the future please don't hesitate to get in touch. Happy Tubbing! Patrick @ Team Wave

“We ordered our spa and accessories and I was updated every step of the way, and it all arrived in really good time. Sadly it arrived on the same day as the rain so we haven’t had a chance to use it yet, but we are very excited to get started.”

Helpful Report

Hi Lousie, I am so happy to hear you have had a positive experience with us from ordering to receiving your hot tub. Hopefully, the weather picks up so you can start enjoying your hot tub. Happy Tubbing! Kirsty @ Team Wave

“Happy with my hot tub which came in March. I'd give 5 stars but customer service is shocking. No direct number just email addresses to which you get no response. Been emailing them for over a week now and still no response”

Helpful Report

Hi Victoria, Thank you for taking the time to leave us with some feedback. I am so sorry about your experience with our customer service team. I can assure you this is not what we want. We have been extremely busy due to having less staff because of COVID-19, However, we are in the process of recruiting so we can pick up the pace. I have looked into this and can see Charlotte has emailed you and sent out your filters. Happy Tubbing! Kirsty @ Team Wave

“Really pleased Pre-ordered in March for June delivery. Excellent communication and updates all through the process of waiting and the tub eventually arrived 2 weeks early. My only suggestion would be that the tub could include maybe a starter pack of chemicals etc as standard and packaged into the price. We hadn't bought any yet as it wasn't due so ended up having to dash out to the local DIY store.”

Helpful Report

Hi Jacqueline, Thank you for taking the time to give us feedback. As a new business, we are always looking to improve. We are very proud of the services we provide and we are so happy to see that you agree. Happy Tubbing! Kirsty @ Team Wave

“We love our wave spa. Our second summer using it.”

Helpful Report

Hi Ricky, Thank you for taking the time to leave us with some feedback. I'm so pleased to hear you are still enjoying your hot tub for the second summer. Lovely set up :) Happy Tubbing! Kirsty @ Team Wave

“Very pleased with my hot tub .Instructions easy to follow .Suppose to be for 2 -4 people but think comfortable for 3 adults”

Helpful Report

Hi Margaret, Thank you for taking the time to leave us with some feedback. We are a small business so we want to do everything we can to improve. It's lovely to hear you are happy with your hot tub, hopefully, the nice weather keeps up for you. Happy Tubbing! Kirsty @ Team Wave

“First class fast service, nothing is too much trouble when submitting enquiries.”

Helpful Report

Hi Joanne, Thank you so much for submitting a review. We are delighted with the experience you have had with us and hope you enjoy your hot tub. Happy Tubbing! Kirsty @ Team Wave

“Fantastic service, very quick delivery, I love my new palm print hot tub which looks awesome in the garden. I highly recommend Wave Spas to anyone looking at getting a hot tub, didn’t take long to get set up, just the wait for the chlorine for the first 24 hours 😩 then I can jump in.”

Helpful Report

Hi Hilary, Thank you for taking the time to review your experience with us. We are very proud of the services we provide and we are so happy to see that you agree. Happy Tubbing! Kirsty @ Team Wave

“I have the Atlantic plus and love it. Great value for money and would recommend to anyone looking to purchase a tub. I have found the customer service not as good though. I've emailed and had no response etc which is disheartening.”

Helpful Report

Hi there Michaela, I am so happy to hear you are enjoying your hot tub! In regards to our customer service team, I am so sorry you have had to deal with this. We have been extremely busy due to having less staff because of COVID-19. We are in the process of hiring so we can speed up the pace. Happy Tubbing! Kirsty @ Team Wave

“We haven’t had all of the delivery yet but great communication. Great value and can’t wait for arrival.”

Helpful Report

Hi Andy, Thank you for your review. I'm so happy you are pleased with the service you have received so far, we want to keep this up. Happy Tubbing! Kirsty @ Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.