Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Lovely hot tub exactly as expected. Pre ordered and was apprehensive but delivery was exactly when expected. Would order and recommend.”

Helpful Report

Hi Paula, Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Product arrived on time as stated. All good”

Helpful Report

Hi Neil, this is great! Thanks so much. If you ever require any assistance please do let us know! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Great spa, can’t believe how good value they are. We have spent hours in it already.”

Helpful Report

Hi Maif, this is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Very efficient service. The products arrived ahead of their original delivery day. Any correspondence with staff has been dealt with quickly.”

Helpful Report

Hi There! We are so glad that you are happy with our service! This is important to us. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Actual spa arrived early for being pre-ordered, though the starter kid was late and I had to buy one just to use the hot tub. Over all really really happy with my purchase. But I wish I did get the larger one as would fit 3 adults comfortably, 4 is a bit of a squeeze.”

Helpful Report

Hi Jax, thank you for the great review! We really love hearing about your experience :) If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess

“Wave is the only place to purchase a hot tub from. Excellent customer service and range of hot tubs to suit all tastes and styles.”

Helpful Report

Hi Claire, thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“I am quite happy with Wave as a company. Delivery was prompt and although I had an issue and couldn’t ring them they acknowledge my email and came back with a solution to which I need to try, there was a delay on the starter kit but this was not there fault but updated me to advise this would be sent out once the back order was completed”

Helpful Report

Hi Mike, thank you for your review! We really appreciate the feedback. We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Delivered on time, emails answered promptly, amazing price, very east set up, looks great and its enjoyed by us all... i would 100% recommend and in fact many of my friends are now looking to buy. Thanks so much, a quality product”

Helpful Report

Hi Liela! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“I cannot speak highly enough of the service and products that Wave provide. I have an Atlantic 6 person spa and the quality is fantastic and have spent many hours enjoying the relaxation that it has brought to these strange times. I have also subsequently ordered products to maintain the spa and the service received has been exceptional, particularly from Craig in the enquiries team, who has kept me updated on my order and ensured that when the items are available they are sent out to me. Many thanks Craig and Waves. I have recommended you to many family and friends. Carole”

Helpful Report

Hi Carole! We are so glad to hear that you are happy with your experience with us, this is what we strive for! I have passed this on to Craig. If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“The quickness and response to my email was excellent And the delivery was just as good was kept updated right upto the point of delivery Would highly recommend”

Helpful Report

Hi Ian! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“The order comes in 2 parts, We’ve received part 1 of our order and so far it’s been great service!”

Helpful Report

Hi Martin! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. We can't wait for the second half to arrive! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Just bought the Milano on Friday 19th March for our 5 Wedding Anniversary and have to say that we both love it, have been in it every day.”

Helpful Report

Hi There! Thank you for the great review! We are so glad that you are happy with your spa, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Easy to assemble good quality, been in it every day I just love it”

Helpful Report

Hi Barbara! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. If you ever require any assistance please do let us know! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Quick turnaround good quality and customer care team always very helpful if needed”

Helpful Report

Hi Kelly! We are so glad that you are happy with our service! We are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Excellent customer service our hot tub got a puncture replaced the tub more or less straight away I ordered some o rings came within 2 days our hot tub was lovely over the winter months very good value and quality products”

Helpful Report

Hi James, this is great! We are proud of our products and service so we are very glad to hear that you are happy with them. Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Absolutely thrilled with my new hot tub, superb quality, excellent value for money and so comfortable. Had a small query following its delivery and received a quick and friendly response from Zoe, excellent customer service”

Helpful Report

Hi Jade! We are so glad to hear that you are happy with your experience with us, this is what we strive for! I have passed this on to Zoe. If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Order arrived in a very short time Very good service”

Helpful Report

Hi John! We are so glad that you are happy with our service! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Very quick turn around. Ordered spares over a weekend and they came by Tuesday! Now to get the hot tub back up ready for spring.”

Helpful Report

Hi Jennifer! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Hi I was hoping someone could offer me some advice. My heater is showing a fault, coming up with E5. From the information booklet this means its overheated and I can reset the thermol cut off. Is this true and where can I find this? Yours hopeful. Karen”

Helpful Report

“Great service as always”

Helpful Report

Hi Mark, thank you for your review! This is great, I am so pleased that you are happy with our service! If you ever require any assistance please do let us know, we are more than happy to help! Kind Regards, Jess

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.