Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Great customer service, great product and very helpful staff!”

Helpful Report

Good afternoon Rachael, Thank you for your lovely review! I'm glad to hear you rate our customer service and our products! Have an amazing summer and happy tubbing! Kind Regards, Anna @ Team Wave

“If u can afford one in this current climate , get one as we all deserve some relaxing quality time”

Helpful Report

Good afternoon Sharon, Thank you for your review! Our hot tubs are a brilliant purchase for a lot of people who haven't been able to go on holiday for the last year and a half and had to stick to the garden to spend summer in! Have a lovely summer Sharon. Kind Regards, Anna @ Team Wave

“Bought our hot tub from you - love it - and if I need anything for it definitely order from you as delivery is quick”

Helpful Report

Good afternoon Joyce, Thank you for taking the time to leave a positive review! I'm glad you like our speedy delivery service and that you plan to purchase from us again in the future! Have a great summer and happy tubbing! Kind Regards, Anna @ Team Wave

“After the first delivery date had passed and no communication I contact ed them via email. It took a day or to for a non automated reply. But once my order was looked into they sorted everything quickly and my ordered was sent out. I was expecting the chemicals to come to but I've never received them.”

Helpful Report

Hi there, Thank you for taking the time to write a review and give us some feedback. We do apologise for the delay in getting back to you. Our customer service team has been experiencing a higher volume of emails than usual, but they are working hard to get back to all customers as quickly as possible. I'm glad to hear that everything was sorted quickly though once you were assisted. I do not see any chemicals on an order from you, but if you would like to place an order, please feel welcome! Kind Regards, Anna @ Team Wave

“Quick delivery. Excellent customer service. The tub itself is strong and sturdy. A real great addition to my garden and life style.”

Helpful Report

Hi Simon! Thank you for your review! I'm glad to hear that your order was delivered so quickly and that you rate our customer service so highly! Hot tubs have been a really great addition to gardens, especially in the last 2 years when families and friends haven't been able to go away. Have an amazing summer, happy tubbing! Kind Regards, Anna @ Team Wave

“I pre-ordered a spa from Wave Spas. I knew that because of the lockdown more people were buying spas so was happy to be able to pre order. Wave Spas keep you informed as to the progress of your order. The spa arrived. We set it up following the instructions which were easy to follow and 12 hours after filling it up we were using it. It has been a brilliant purchase. Well worth the money and the wait. All we need now is the sun to back from wherever it’s hiding.”

Helpful Report

Hey Lorraine! Thank you for the review! I'm glad you were happy with the progress updates as we do try hard to keep every customer as informed as possible, especially when they have placed a pre-order. I'm glad you found the setup so easy like so many other customers! I'm really happy to hear you are pleased with your tub Lorraine and yes, we do need the sun back! Have a wonderful summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Ordered some more filters. As usual delivery was quick and efficient.”

Helpful Report

Hey Marie! I'm glad to hear that yet another one of your orders was delivered so quickly! We are proud of our warehouse and how quick the turnaround time is from receiving the order to shipping it. Thank you for taking the time to leave us a positive review, happy tubbing! Kind Regards, Anna @ Team Wave

“I personally have not had an issue with Wave, I know alot have, No real experience with customer service, Ive ordered replacement filters once and they arrived without a problem.. Love my Wave tub, Long may it continue!”

Helpful Report

Good afternoon Val, Thank you for your review! I'm glad to hear you had a positive experience with Wave! Have a lovely summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Fast delivery , quality product , Recommended”

Helpful Report

Hi Jeanette, I'm glad your order was delivered quickly and that you like our products! Thank you for the recommendation! Have a lovely day! Kind Regards, Anna @ Team Wave

“Excellent service really helpful quick to respond to any problems. Would definitely use again and would recommend. Well done.”

Helpful Report

Hi David! Thank you for your kind words! I'm glad to hear customer service was able to help you quickly and efficiently! Thank you for letting us know you'd recommend us! Have a wonderful day! Kind Regards, Anna @ Team Wave

“Spa and accessories all good only criticism is information is poor, no delivery note, didn’t realise accessories and spa would be sent by separate couriers.”

Helpful Report

Hi there, Thank you for taking the time to write a review and give us some feedback. I'm glad that you are happy with all the products you purchased from Wave! I'm sorry to hear that you thought the information was not up to standard. We may send items separately if certain products on your order are being held back from being shipped because of one that is on a pre-order basis. I will make a note of your feedback as we are always looking to improve the way we work and customer's experience using our service. Kind Regards, Anna @ Team Wave

“Very fast and efficient dealing with my delivery issue”

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We're always here to help, Lee! Please just let us know if you need any further assistance. Kind Regards, Emily

“Arrived super fast, easy to set up and kids love it”

Helpful Report

Hi Tracy! Thanks for the great review, we're so pleased to hear that you and your family are loving your spa. This is what we strive for! Happy tubbing! Kind Regards, Emily

“Wave Spas are very stylish and great value for money I recommend them all the time”

Helpful Report

Hi Amanda! Thank you for the five stars! We're so pleased to hear that you're happy with your spa. Please do let us know if you ever require any assistance, we're always here to help! Kind Regards, Emily

“Great service from ordering to delivery and good quality keep up the great work”

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Thank you for the five stars Steven! Happy tubbing! Kind Regards, Emily

“Good quality and good service”

Helpful Report

Thank you for the fab review! We're very pleased to hear that you're happy with your spa, please don't hesitate to contact us should you require any assitance. Happy tubbing! Kind Regards, Emily @TeamWave

“Hot tub was delivered when they said east to get up and running. Highly recommend would of gone for the bigger one if they had it in rattan pattern. Now for a summer of fun in the spa”

Helpful Report

Hi Andy, Thank you so much for taking the time to leave us with a review. We are pleased to hear that you are enjoying your hot tub :) Happy tubbing! Kind Regards, Kirsty @ Team Wave

“Quick and easy no fuss delivery was quick as well keep Up the good work .”

Helpful Report

Hi Tom, Thank you for taking the time to review your experience with us. We are very proud of the services we provide and we are so happy to see that you agree. Happy Tubbing! Kirsty @ Team Wave

“Received all extras I ordered very quickly expecting fin piece on the 22nd of 6”

Helpful Report

Hi Ann, Thank you for leaving us a 5-star review. I'm so happy you have received all of your extras. Happy Tubbing! Kirsty @ Team Wave

“Excellent service I ordered the spa on a Thursday and received it on the Saturday, not had time to set up the tub but looking forward to doing it at weekend.”

Helpful Report

Hi Robert, Thank you so much for taking the time to leave us with a review. We are pleased to hear that you have received your hot tub and hope the weather picks up so you can go and enjoy it :) Happy tubbing! Kind Regards, Kirsty @ Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.