Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 4 star review on 21st January 2025

164

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with service,delivery and product is exceptional.highly recommended company.”

Helpful Report

Hi Andrew, Thank you for taking the time to write a review. I’m so happy that you are enjoying your hot tub! Enjoy the rest of the summer and I wish you plenty of good weather and relaxing days. Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Purchased a hot tub last year and took a while for delivery but was advised when I ordered it and they were very much in demand at that time so was happy to wait. Use is often and love it! Excellent value and super fast delivery for recent accessories. Very happy with purchase.”

Helpful Report

Hi Jacqueline, Thank you for taking the time to write your amazing review. I'm so happy that you receive quick delivery and hassle-free delivery. And I'm so happy to know that you love our product and have a great day! I wish you a great summer! Kind Regards, Nuy @ Team Wave

“Great service”

Helpful Report

Hi Darren, Thank you for your lovely review! I’m so happy that you are enjoying your hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Absolutely fantastic service I've ordered the Spa and all the chemicals turned up fast I've just put another ordering for accessories and they said that will be delivered within a week excellent service would definitely recommend it”

Helpful Report

Hi Andrew, Thank you for your amazing review! We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Replacement for my inflated hot tub. Definitely an upgrade. Easy to put together. Holds the heat longer than the inflatable. I have used it every for the week I have had it”

Helpful Report

Hi Maureen, Thank you for your kind review! It's really nice to hear you had no issues with the setup. Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Excellent service, prompt delivery. Very good quality of product. & a local company.”

Helpful Report

Hi Kevan, Thank you for your amazing review! We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Delivered on time , really pleased with purchase”

Helpful Report

Hi Samantha, Thank you for your lovely review! I’m so happy that you are enjoying your hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Great hot tub delivered on time with good communication”

Helpful Report

Hi Steve, Thank you for your lovely review! I’m so happy that you are enjoying your hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“I pre-ordered my Osaka Rigid Foam Hot Tub in April, for £1200. When it arrived I discovered it was on sale now for £900. I contacted support, who phoned me back within a day. Despite originally thinking it couldn't be refunded without sending the original one back, Josh and Michael both went out of their way to work it all out and got it sorted for me. Very pleased with the outcome, and those guys are Legends!”

Helpful Report

Hi Chris, Thank you for your amazing review and for mentioning Josh and Michael! It really makes our day when we notice our customer service is appreciated! Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Matt W at the customer service centre was really efficient at answering my emails regarding my spa. Thank you for your quick responses. Laura”

Helpful Report

Hi Laura, Thank you for your amazing review and for mentioning Matt! It really makes our day when we notice our customer service is appreciated! Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Very helpful and informative customer service, highly reccommended,”

Helpful Report

Hi Matthew, Thank you for your amazing review! It really makes our day when we notice our customer service is appreciated! Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Package arrived on time as stated by the website. It was easy to set up. Hot tub was put up in just a few short minutes. Works exactly as stated. A fantastic buy, very happy”

Helpful Report

Hi Adam, Thank you for your kind review! It's really nice to hear you had no issues with the setup. Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Although my spa was late arriving, due to circumstances beyond anyone’s control, Wave kept in constant contact updating me. I ordered extra filters that arrived within 2 days.”

Helpful Report

Hello Angela, Thank you so much for leaving a review and for your patience. It's great that you had such a good experience and that your filters came so quickly. The quicker they arrive the quicker you get to use them in the spa. Happy tubbing Felicity @ Team Wave

“I saw a hot tub for available delivery on a specified date. It looked great and I ordered. I had not checked reviews but it's a local company and thought if there are problems I can go sort it out in person. I then felt silly so checked reviews and I saw lots saying delivery dates were not kept. My heart sank. I emailed them to find out there was going to be an extra 10 day wait. However, my hot tub actually arrived on the correct date so I was overjoyed! It was easy to set up after watching the online video. The grandkids are loving it. I am very impressed. Thanks Waves. It did take a little while for response from waves but I expected this from comments in reviews. It didn't concern me.”

Helpful Report

Hello Claire, Thank you for leaving a review. It's great that you took the time to leave us feedback. I am so pleased that you got your spa so soon and that you and the family all love it. Wishing you many happy dips. Happy tubbing Felicity @ Team Wave.

“Great service we had a bad connection on my liner when it came but only waited a week for replacement liner so thank you wave”

Helpful Report

Hello Elaine, Thank you so much for taking the time to leave us a review. I am so glad that we could get that all sorted for you. Happy tubbing Felicity @ team wave

“Very pleased with my purchase.”

Helpful Report

Hello Iain, Thank you for your kind review. I am so pleased that you are happy with the product. We are very proud of our products so it's great to see this reflected in your 5-star review. Happy tubbing Felicity @ team wave

“Had my spa delivered today after changing the delivery date due to being away.. Spa took much longer than expected but communication throughout has been amazing & I couldn't fault wave spas on that part”

Helpful Report

Hello Stephanie, Thank you for taking the time to leave us feedback. Thank you for your patience and understanding. I am so glad you are happy with the customer service, we are very proud of it so it's great to see it being aknoklweged. Happy tubbing Felicity @ team wave

“The delivery of the liner was amazingly fast, well done! We haven’t as yet put this pacific liner up yet but hoping it lasts longer than the last one, which was just out of 6 month warranty when it went , 6 month warranty is nothing , these liners should be lasting if looked after well a lot longer than that. But hey second chance given as we really liked it other than it went so early.”

Helpful Report

Hello Jill, Thank you for taking the time to leave us a review. It's so great that you loved your last spa so you bought another one. Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“We are very with our spa delivery was good.just a bit disappointed ww had to go out and buy a spa chemicals starter kit because we are having to wait for the one we ordered. That is our only issue”

Helpful Report

Hello Kim, Thank you so much for taking the time to leave us a review, as a small business feedback is so important to us. We are trying to restock the starter kits as quickly as possible. I am so glad that you are happy with the delivery of your spa. Happy tubbing, Felicity @ Team Wave.

“Delivered on time, easy setup, had no issues with the spa , Would definitely recommend,”

Helpful Report

Hi Philip, Thank you so much for taking the time to leave us this kind review! I’m glad that you don’t have any issues with setting up your hot tub and we are very happy that you enjoy and love our product I hope you have a wonderful day and enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.