Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 4 star review on 9th February 2025

166

Anonymous

Anonymous // 01/01/2019

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“Brilliant”

Helpful Report

Hi Steven, Thank you for your review. We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Great service”

Helpful Report

Hello Darren, Thank you for your review. It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Absolutely fantastic turned up a week earlier than expected, easy set up!!! My family love it!!”

Helpful Report

Hello Jess, Thank you for your great review! We are a small business so feedback is very important to us. It's great that your whole family can enjoy the spa! :) Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Excellent value for money products ensuring that our every Wave Hot Tub experience is superb. Easy online re-ordering service too and extremely swift delivery for our filters, test kits and crystals. Thoroughly recommend Wave Spas for all their products and excellent customer service.”

Helpful Report

Hello Don, Thank you so much for the review today, it was an absolute pleasure to read! I'm so glad that it came swiftly and that your customer service experience was good! Wishing you many more happy dips and a lovely rest of the summer! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“it's great”

Helpful Report

Hi Krzystof Thank you so much for your lovely review, we really do appreciate your feedback, I will certainly be sure to pass on your kind words to my colleague, I hope you have an amazing summer! Happy Tubbing! Patrick @ Team Wave

“Best”

Helpful Report

Hello Radoslaw, Thank you for your review. As we are a small business reviews are very important to us! It's great to see you are enjoying your spa. :) Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Happy with my delivery”

Helpful Report

Hello Carrie, Thank you so much for your review. It's great that the delivery was so great for you. If you need help or information from us in the future please feel free to get in contact with us so we can assist. :) Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Ordered a Wave Atlantic plus to arrive on the 29th July along with some accessories. Accessories arrived next day and the spa arrived as advertised on the 29th. We’ve been using it for a few weeks and are really happy with it. I’ve contacted customer services twice with questions and both times they’ve got back to me within two days with helpful replies.”

Helpful Report

Hey Neil! Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“I waited a while because of shipping issues but I love spa”

Helpful Report

Hi there, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Good service in circumstances beyond anyone’s control, ie suez blockage and covid!”

Helpful Report

Hey Christopher! Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Excellent product”

Helpful Report

Hi David, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Our. Hot tub was ordered Pre delivery, it came when they said it would, the directions made it easy to put up and use for the first time. Very happy with the hot tub would definitely recommend.”

Helpful Report

“there was a bit of a delay in delivery but it was worth the wait we are very impressed”

Helpful Report

Hey Susan! I'm pleased to hear you are impressed with your order. I would also like to apologize for the delay you experienced with your order. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Ordered the Osaka 4-6 person. Very impressed. Came 2 weeks early. OMG so much bigger inside than my previous hot tub. Very easy to assemble and use. So much quieter than our previous one. Retains heat . Looks amazing. One impressed customer”

Helpful Report

Hey Tracey! Thank you for your kind words. It was really nice to read your review. :) Your setup looks absolutely incredible, I'm sure you'll create lots of good memories in the tub over the summer. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Ordered the inflatable tub topper and x8 filters, both in the sale so nice discount, came the day after so well impressed..”

Helpful Report

Hi Stuart, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Arrived on time and I have had fab customer service. Only thing I didnt find amazing was the instructions. Im usually good with instructions but i found they missed info out. I had to ask a friend with a wave spa for some advice. A tips & tricks guide would of been handy.”

Helpful Report

Hey Emma! Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! Your feedback about the instructions has been noted and will be passed on to managment. We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Excellent value without compromising on quality. Speedy quick delivery too. Woukd 100% recommend”

Helpful Report

Hi Liza Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Sup Board and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Supping! and Kind regards, Patrick @ Team Wave

“Excellent service will be using again”

Helpful Report

Hi Lindsey, Thank you for your amazing review! It really makes our day when we notice our customer service is appreciated! Enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“I was a bit sceptical about purchasing a hot tub after seeing quite a few bad reviews/comments. I took the plunge though and purchased the Swift with a delivery date of about a month to wait. I was informed of a 9 day delay but after making enquiries which were always responded to the tub was delivered only a few days late. It was way to set up and we love it. Just cleaning it out for the first time today and all seems spot on. Kids love it too. I've purchased some accessories which I hope will arrive soon.”

Helpful Report

Hi Sharon, Thank you for your lovely review! I’m so happy that you and your family are enjoying your hot tub! Enjoy the rest of the summer! I hope you have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Good product spares easy yo get quickly deliverd”

Helpful Report

Hi Steve, Thank you for your kind review! It's really nice to hear you had no issues with the setup. I'm so happy that you are enjoying our product and enjoy the rest of the summer in your hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.