Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Goods not yet received so unable to comment”

Helpful Report

Hi Shona. I've sent you an email with your delivery details. I look forward to you receiving your Spa soon! Kind regards, Paddy

“Great service from a great local company.”

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Hi William. Great to hear, I'm so happy you're pleased with the service you've received. If you ever need us in the future, please don't hesitate to ask. Happy tubbing! Kind regards, Paddy

“We are currently still waiting to receive our Spa.”

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Hi Jason, please accept my deepest apologies that you're still waiting on the delivery of your new Spa. I have sent you an email with some updates on this. I look forward to speaking with you soon. Kindest regards, Paddy

“Great service, orders always delivered on time with no delays, communication regarding delivery received in advance of the due delivery dates, Thank you Wave Spar”

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Hi there Simon, We love getting feedback from our customers so thank you for taking some time to leave this review for us. We're so happy to hear that you are pleased with us! Kind regards and Happy Tubbing, Sam @ Team Wave

“Hot tub arrived weeks ahead of estimated delivery date and the support given after regarding queries about set up and any concerns have been dealt with very promptly.”

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Hello Clare, This is so good to hear! We are so pleased to hear that you are happy with our service! We aim to offer efficient and great service all the time. Please don't hesitate to reach out at any point if you need us to assist you with anything. Kind regards and Happy Tubbing, Sam @ Team Wave

“Beat thing we bought last year we just need head Rests and drink holders”

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Hi Joanne, it's great to hear you love your tub and your experience can only improve after you buy the headrests and drink holders! Kindest regards, Paddy

“Very fast and efficient service”

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Hi there Paul, Thank you for a good review! We pleased to hear you are impressed with us. Our aim is to always give you the best Wave Spa family service! If you ever need assistance, please don't hesitate to contact us. Kind regards, Sam @ Team Wave

“Fabulous service, quick and easy to order and reasonable delivery time 👍”

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Hi Tracey! This is lovely to hear. Thank you so much for your lovely review. Kindest regards, Paddy

“Excellent and fast service items delivered quickly and with plenty of updates on progress of delivery.”

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“We bought a wavespa Pacific, been using it for 2 days, starting to have problems with pump/motor already. I email customer service hopefully they will reply soon with any advice or help. Looking at these reviews I'm a little disappointed where I can see that wavespa only replies to customers reviews when they get 5 star reviews, they won't reply when they get less that 5 stars.”

Helpful Report

“Having ordered a hot tub from Wave I contacted them to find out when my product would be arriving as the estimated delivery date had passed, my emails were answered quickly and professionally by the team. I would have scored a 5 star review but I am currently waiting for my hot tub to arrive.”

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“Great service, easy check out and speedy delivery 😊”

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“I ordered the inflatable lid very good quality makes a huge difference to keeping the heat contained in the spa another good security feature so kids can't get in if you don't want the lid on looks good too lol”

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Hi Nickie! This is fab news and it's looking great. They are so useful in saving on your heating bills. Happy tubbing! Kind regards, Paddy @ Team Wave

“Ordered my spa at end 2020. First time used was last week. Had some probs getting chlorine and ph to level needed after the chlorine shock but that's down to being unexperienced with this ax first time user . The only thing I wasn't aware was when purchased was the when you have the spar jets on the water heating turns off you cant have them both on . so the water tempreture start dropping when having spa jets on little bit disappointed as really wanted to have both especially in the late evening so will be limited when using as the water gets to cold to sit in . Otherwise every thing is good”

Helpful Report

Good Morning Tracey, Thank you for leaving us an honest review! We love getting feedback like this as it gives us more ideas about what our customers want from us. Our spas are designed to give you the best experience but sadly, the bubbles and heating cannot work at the same time. The bubbles and heating work interchangeably. As soon as the water temperature drops 2 degrees celsius from the set temperature the heating automatically starts to bring the water up to your set temperature again. If you still need advice on the colouring and balancing your pH levels, please send us an email to customerreviewfeedback@wavedirect.co.uk and we will be able to assist you. Kind regards, Sam @ Team Wave

“really quick delivery and very good communication, Thanks for a great service guys.”

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Good Morning Stanley! Thank you for the review! We're so pleased to hear that you are happy with us and our customer service! We always aim to give you the best service and we plan on maintaining this for you! Kind regards, Sam @ Team Wave

“Fast delivery and always great products 👌”

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Hi there Carl, Thank you for this review! We appreciate the feedback and are even more pleased that you are happy with our service and products! If you need any assistance, please don't hesitate to contact us! Kind regards, Sam @ Team Wave

“Ordering on line is very good, products are good also pricing my only quibble is that the products take a long while to come,and having to pay postage , with other firms can manage to get products sent with no postage and these can be received within 2/3days”

Helpful Report

Hello David, Thank you for taking some time to leave us this review. We appreciate all the feedback we receive! We are so pleased to hear that you are happy with our products. We have been experiencing some delays and it has been very frustrating for everyone involved. We are working on improving this so we can offer you fast and efficient shipping! We do offer free shipping for orders over the minimum order price. If you need any further assistance, please don't hesitate to contact us. Kind regards, Sam @ Team Wave

“Spa is fun to use and relaxing. Instructions could be better. Cover unfortunately leaks rainwater as there is a seam in it.”

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“Delivered on time and works perfectly”

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Hi Kirsten, We are delighted to hear this! Thank you for taking some of your time to leave us a good review. We are very proud of our products and love hearing that you are enjoying them! If you need any further assistance, please don't hesitate to contact us. Kind regards, Sam @ Team Wave

“Always good service from wave spa. Had a problem with a code on the hot tub and they emailed me back to fix the problem. Only needed some o rings to fix it. Up and running again 😁”

Helpful Report

Good Morning Heath! Thank you for leaving us a great review! We aim to keep you happy with Wave Spa. In most cases when your hot tub is leaking, it only just needs some o-rings. We're so glad that we managed to resolve this for you so you can go back to enjoying your hot tub! If you need any further assistance, please don't hesitate to contact us. Kind regards, Sam @ Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.