Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Tub arrived when said Lots of emails keeping me updated all along and instructions and advice about every aspect of setting up and running safely and tips for economy of use”

Helpful Report

Hey there Don! Thank you so much for your lovely review and for letting us know how you got on after receiving your tub. I hope you have a lovely summer, happy tubbing! Kind Regards, Anna @ Team Wave

“Great! I had a query an the customer service answered my question within couple of days, very good service”

Helpful Report

Good afternoon! Thank you for letting us know! It's lovely to hear from customers who have such nice things to say about our company! Have a lovely day Sandy. Kind Regards, Anna @ Team Wave

“A little delay but otherwise good service”

Helpful Report

Hi there Kevin, Thank you for taking the time to write a review! I'm glad to hear you have your order and that you think our service is good! I hope your summer is amazing, happy tubbing! Kind Regards, Anna @ Team Wave

“This company is just perfect we’ve ordered a couple of times from here and the delivery for our inflatable pool cover and filters was super fast just perfect for us”

Helpful Report

Hey Lauren, I hope you are having a great day so far and thank you so much for your kind words! I'm happy to hear you purchased one of our inflatable covers, they are such a good investment in the long run as it will save on you running your heater unit for as long when it needs to reach the desired temperature due to it retaining 15% more heat. Have a great summer, happy tubbing! Kind Regards, Anna @ Team Wave

“Fast delivery quality product”

Helpful Report

Hey there Ashley, Thank you for your review! I'm glad to hear that your order was delivered swiftly and that you think our products are quality, we think so too! Have a wonderful day! Kind Regards, Anna @ Team Wave

“Straightforward ordering service with regular updates. Items delivered before due dates. Some items delivered by different couriers or different dates which was a bit confusing but all arrived well packed and before time so no complaints”

Helpful Report

Hello Lyn, It's great to hear your order was delivered earlier than expected! Our couriers can be different as not all items can come in the same parcel, which is why our hot tubs are delivered via DPD- Next Day, and most accessories are delivered via Amazon Shipping. I hope you have a happy summer and that your tub brings you a lot of great memories! Kind Regards, Anna @ Team Wave

“Great thanks 😊”

Helpful Report

Good evening Clare, I hope you're having an amazing day so far and thank you for your 5-Star review! Happy tubbing! Kind Regards, Anna @ Team Wave

“I'm still waiting for hot tub to arrive but customer service is excellent as everything I have purchased for my forthcoming hot tub has been sent ground mats, chemicals filters and cover for tub to help keep water warm.”

Helpful Report

Hi Emma, I hope you're having a lovely day so far! I'm glad to hear all your accessories have arrived and once your spa arrives, I hope that you love it as much as we love them here at Wave! Have a wonderful summer. Kind Regards, Anna @ Team Wave

“Received part of my order fast delivery excellent products, no problems at all, just can not wait till hot tub is delivered thank you so much.”

Helpful Report

Good evening Lisa, That's great to hear! I just know that when your hot tub is delivered and set up that you will absolutely love it! I wish you a happy summer and that your spa will give you nothing but happy experiences and memories! Kind Regards, Anna @ Team Wave

“delay on my first order which i did not know about until the day it was due for delivery. I contacted support (laura working on a weekend) as they had other styles in stock for the same price if i could change to get one of those sooner. This was no issue was told that it had been changed. 3 days later the tub has arrived. tub was easy to set up longest part was filling”

Helpful Report

Good afternoon Steven, I hope you are having a great day so far! Thank you for your informative review! I'm glad to hear that our team was able to help you swap to a hot tub that was in stock and that it was with you 3 days later. I'm also happy that the setup process was easy for you. Have a great summer Steven and happy tubbing! Kind Regards, Anna @ Team Wave

“very quick delivery haven't put up yet as waiting for chemicals which i know was going to arrive later but overall very pleased”

Helpful Report

Hi Julie, I hope you are having a lovely day so far! Thank you for your positive review. I'm glad to hear your delivery was quick. I just know that once you receive your chemicals and get your tub up and running, you will love it! Have a great summer! Kind Regards, Anna @ Team Wave

“Great service prompt delivery , will re order again”

Helpful Report

Hye there Martyn, Thanks for your review! It's great to hear your order was delivered quickly and that you would purchase from us again. We do love a loyal customer! Have a great summer! Kind Regards, Anna @ Team Wave

“Arrived earlier than expected,very easy to setup. The price was excellent especially with the free gift. Just love it”

Helpful Report

Good afternoon Anne, That's great to hear! I'm glad you found the setup process easy. We do pride ourselves on the fact we offer quality products for a cheaper price than a lot of our competitors, so it's great to hear that you found it was good value for money! Have a lovely summer, happy tubing! Kind Regards, Anna @ Team Wave

“Purchased chlorine tablets and test strips so easy to use quick delivery and great communication”

Helpful Report

Hi there Dave, Thank you for your review! I'm happy to hear your items were delivered quickly and you were kept fully up to date. Have a lovely day! Kind Regards, Anna @ Team Wave

“Not received my spa yet but all the other items I ordered arrived next day, excellent service and great quality .Hope my spa comes on time on 11th of July, super excited”

Helpful Report

Hi there Karen, Thank you for your review! I'm glad to see part of your order has already been delivered. It's lovely to hear you like our service and that you think the quality is good. I appreciate your kind words! We just know that you'll love your tub once it arrives! Have a great summer, Karen. Kind Regards, Anna @ Team Wave

“Firstly start with the positive. Our hot tub arrived, the foam one, and is superb. Good quality, far superior to an inflatable. However, the product was meant to arrive on one date, got brought forward, no further correspondence so I took time off to wait. No show. Tis is where I feel the company need to improve, communication. Sending emails and waiting 4 days for a response between each email is a bit prehistoric, probably quicker with a carrier pigeon. All being said they did rectify the issue and sent the hot tub out reasonably promptly, would have been quicker if the customer service functioned faster. I have been offered a partial refund, but again the process for that is like watching paint dry. Great product, let down by slow service. I would recommend though, just with open eyes.”

Helpful Report

Good afternoon Claire, Thank you for taking the time to write a review and give us some feedback. I'm glad to see the issue has been resolved now. I do agree that the wait was too long, we do apologise for the delay in getting back to you. We are currently experiencing a higher volume of orders than usual, but we are working hard to get back to all customers as quickly as possible. We have recently hired 20+ customer service employees (of course within government guidelines) and are working towards giving faster response times for customer's emails. I'm very happy to hear that you love your product. I hope you have an amazing summer, happy tubbing! Kind Regards, Anna @ Team Wave

“We ordered a rattan wave spa last year and needed to replace the tub after my cat also enjoyed it 😆. The team were very helpful with tips on how to fix it, but I replaced the tub which was very reasonable and quick. Would highly recommend!”

Helpful Report

Good afternoon Mathew, Oh dear, what a pickle, ha! It's nice to hear your cat enjoyed the tub as well, despite the outcome! I'm glad to hear our customer service team was able to help you and I hope you enjoy your new tub just as much as the old one. Have a lovely summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Ordering was quick and easy, and delivered within 48 hours. Great service, would definitely recommend.”

Helpful Report

Good afternoon Joanne, It's great to hear your ordering and delivery process was as quick and easy as can be! We love to hear when customers would recommend us, so thank you! Kind Regards, Anna @ Team Wave

“I bought a spa, very affordable price . Customer service is brilliant . It inflated quickly and operates great. It is good looking and durable I bought cover too which is also brilliant. Really enjoying this product.”

Helpful Report

Hi Belinda, I'm so glad to hear that you were pleased with our customer service experience and that you love your tub! We do think our wide range of hot tub designs is something to shout about so I'm glad you like the look of it in person! I hope you have an amazing summer, happy tubbing! Kind Regards, Anna @ Team Wave

“Quality accessories at affordable prices and prompt delivery.”

Helpful Report

Hi there Robert, I'm glad to hear you like our accessories! We do pride ourselves on being able to provide quality products for a more affordable price than some of our competitors. It's great to hear your order was delivered promptly as well! I hope you have an amazing summer, happy tubbing! Kind Regards, Anna @ Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.