Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Great product”

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Good afternoon, Thank you for leaving us a positive review! I'm glad that you are pleased with your purchase! Have a wonderful day Mat. Kind Regards, Anna @ Team Wave

“Hi, I had a question regarding delivery, reply back within days stated and delivery on time 👍😁”

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Hi Karena, I hope you are having a lovely day so far! It's great to hear our customer service team got back to you promptly in regards to your delivery! Thank you for the review! Kind Regards, Anna @ Team Wave

“Very good service and excellent value for money would use again.”

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Hi there! Thank you for your glowing review! I'm glad you like our service and that you would purchase from us again! Have an amazing summer David! Kind Regards, Anna @ Team Wave

“Kept informed all the way through haven’t received my hot tub yet but have been very impressed with the contact so far”

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Hey Adrian! I'm pleased to hear that you are happy with the updates you received. I just know that when you receive your tub that you will love it as much as we love them here at Wave! Have a wonderful summer. Kind Regards, Anna @ Team Wave

“Great value product at good price. Delivered well within 48hrs”

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Hi Stuart, Thank you for the positive review! We do pride ourselves on being able to provide quality products for a better price than a lot of our competitors, so I'm glad to hear you think so too! It's brilliant to hear that it was delivered so quickly as well. Have a wonderful summer Stuart! Kind Regards, Anna @ Team Wave

“Quick and easy to use”

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Hi Ian, Thanks for the 5-star review! It's lovely to know that you had a good experience with Wave Spas! Have an incredible summer! Kind Regards, Anna @ Team Wave

“Thank you, very helpfull 👌”

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Good afternoon Elfyn, I'm glad we could be of help! Thank you for your review and have an amazing summer! Kind Regards, Anna @ Team Wave

“Absolutely fantastic service , incredibly helpful customer service and quick delivery. I mean come on what's not to like .”

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Good afternoon Chay, Thank you for taking the time to write a review with such kind words! I'm glad you found our customer service so helpful as we are always working so hard to assist all customers in a timely manner and in the way that they need. Have a lovely summer Chay! Kind Regards, Anna @ Team Wave

“Was sceptical at first mainly because it wasn’t as well known as other brands. Excellent service, quick delivery. Nothing negative to say at all”

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Good afternoon Kat, We are a newer hot tub company on the rise and it's always lovely to hear from happy customers like yourself! Thank you for your kind words! Have an amazing summer Kat. Kind Regards, Anna @ Team Wave

“Fast, affordable service. Ordered accessories for my hot tub at the beginning of the week expecting them to arrive in approximately a months time when they came within 4 working days. Good quality and easy to use website.”

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Good afternoon Laura, I'm glad your products arrived so quickly! For any item that isn't on pre-order, we intend to ship within 3-5 working days as we have the items in stock. I'm glad you found it easy to navigate our website and that you like the quality of our products. Thank you for taking the time to write a positive review and have a lovely summer Laura! Kind Regards, Anna @ Team Wave

“Great quality product backed up by excellent service.”

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Hi Martin, Thank you for taking the time to leave us a review! It's great to hear that you like both our products and service! We do work hard to satisfy all customers who purchase from Wave Spas, so it means the world when we hear from happy customers! Have a wonderful summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Hot tub came earlier than the pre order date which was great! Would be nice to be able to have a phone number to discuss queries with but did get fairly good response via email thus guess I have to get more use to the technical age we are in! Lol”

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Hi there Jillian, Thank you for your positive review! t's brilliant to hear your tub came before the quoted delivery date! I'm glad your enquiries were dealt with through email via our customer service team as we are always working hard to help all our customers in need of assistance. Have a great summer in your brand new Wave spa, happy tubbing! Kind Regards, Anna @ Team Wave

“fast delivery of spa but accessories took a little longer would be nice if it all arrived together even if it meant a short wait apart from this minor gripe very satisfied”

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Good afternoon Bev, I'm glad your spa was delivered quickly! We will sometimes ship items from the same order separately if the item that is ready to dispatch is being held back for something that isn't actually in stock yet. Thank you for taking the time to write a positive review and happy tubbing! Kind Regards, Anna @ Team Wave

“Our spa is amazing.. I cannot believe we waited so long!”

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Hi Louisa, Thank you for your lovely review! I'm glad to hear you are happy with your spa! If you ever require any assistance at all, you can contact us at enquiries@wavedirect.co.uk and we will be more than happy to help! Kind Regards, Anna @ Team Wave

“Spa is great. Easy to set up and very sturdy.”

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Good afternoon Andrew, I'm happy to hear you are happy with the quality of your Wave spa and that the setup process was easy! Have an amazing summer in your new spa, happy tubbing! Kind Regards, Anna @ Team Wave

“Ordered four filers they came within a couple of days”

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Hi Michelle, That's great to hear! Thank you for leaving a positive review! Kind Regards, Anna @ Team Wave

“Very pleased with my new hot tub! A few teething problems initially, but a quick email to customer services prompted a response and advice ( after a week the change filter messages came on- there was nothing to say what to do in the instruction booklet), Customer Services advised me what to do to reset the pump and all's now well with it. It's just so lovely at the end of a bus work day to get in the hot tub and relax in sunny weather and all in my back garden- so no need to travel!”

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Hey Nettie, I'm glad our customer service team was able to help you with your issues! We love to know that our hot tubs are helping customers to relax and destress after a long and busy day at work. Our hot tubs have been a perfect fix for a lot of families/couples who haven't been able to travel over the last year and a half and we are so proud of this! Have a wonderful summer and happy tubbing! Kind Regards, Anna @ Team Wave

“A very easy website to navigate and order through”

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Good afternoon Steven, That's great to hear! We are very proud of our website and love to hear customers have found it easy to use. Have a wonderful day! Kind Regards, Anna @ Team Wave

“Good item but the 12 week wait seemed to take an age”

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Hi Martin, Thank you so much for taking the time to leave us with a review. We are pleased to hear that you are enjoying your hot tub :) We would also like to thank you for so being understanding of the delays as we know how frustrating this can be. Happy tubbing! Kirsty @ Team Wave

“We ordered the swift ridged spa back on the 19th of March with an advertised approximate delivery date of 23rd July..... Which was fine as it gave me time to sort out a summerhouse to house it... Any questions where replied to within 48hrs... 2 boxes delivered (26th june)and promptly set up and all seems to be working well.... The heater/pump unit is quieter than I expected.... I honestly started to get a little twitchy after bad posts but I was working on the July delivery date when I first ordered...... So all good. its now been set up an running for a week with the temp set @39deg and with my plug in meter its working out to 1.50 a day(24hrs) which is very good as it's one of the bigger 6 person tubs”

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Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.