Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. I couldn't get the discount to work to recieve my free starter pack. When I emailed theu rectified so quickly. Thankyou Wave”

Helpful Report

Hi Natalie, thank you for the great review! We are so glad that you are happy with our service, this is what we strive for. Happy Tubbing! Kind Regards, Jess

“Eliza was very helpful in sorting my problem re filters for my Atlantic hot tub. Also the returns as I ordered the wrong ones. Thank you”

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Hi Mags! Thank you for the great review from Team Wave! If you ever require any assistance please do let us know! Happy tubbing! Kind Regards, Jess @ Team Wave

“Fast delivery no problems”

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Hi Paul, this is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“On enquiry and in response to post delivery queries the staff have always been very courtious and helpful.”

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Hi Trevor! We are so glad that you are happy with our service! If you ever require any assistance please do let us know! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Bought filters and sock for my hot tub which I bought from wave, delivered in good time and of good quality, I will use them again,”

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Hi Brian! Thanks so much for the positive review! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess

“Once again ordered my items easily on the website and delivered within 3 days.”

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Hi Rebecca! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Excellent price and service. Delivery was quick and efficient.”

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Hi Denise, this is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Fast efficient service”

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Hi Christopher, we are so glad you are happy with our service! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“well packed and quick to get hear well on time”

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Hi Thomas, thanks for the great review! We really appreciate it. Happy tubbing! Kind Regards, Jess

“I bought one of these for my daughter for Christmas. We had never had one before so tried going for a cheap one to start. SHE LOVES IT! we use it a lot but especially Christmas Eve and New Year’s Eve. It takes a while to fill and we heat ours 48 before we need it but it gets lovely and hot! In the winter in the garden and we had to open the zip on the gazebo coz it was so warm! Highly recommend. We had the square grey for 4-6 people! 6 people wld be a squeeze but it’s lovely for 4 :) have the cover too. It arrived in good condition and no worries as everything was there and working well! So impressed I’m thinking of upgrading in a year or 2, see how long this lasts. Love it!”

Helpful Report

Hi Lambe family! Thank you so much for your review. We are very proud of our tubs and so pleased that you and your family love yours. If we can ever offer any assistance please do not hesitate to get in touch! Happy Tubbing! Team Wave

“Brilliant product. Even better than expected. The customer service is also excellent. Had a fault with some O rings. Less than 24 hours they had responded and had dispatched 6 new O rings. Very good indeed. Thoroughly recommend them.”

Helpful Report

Hi Paul! Thank you so much for the amazing review from Team Wave! We are proud of our products and service so this is great to hear! If you ever require further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Brilliant response to my incorrect order, my error and handled with speed and understanding..”

Helpful Report

Hi Ross, this is great! We are so glad that you are happy with our service, this is what we strive for! Please do let us know if you ever have any queries! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Had an issue with our hot tub, but good communication and customer service had the problem resolved speedily. I order my filters from wave spas and they are always despatched quickly and well packaged. Thanks Wave spas. 😀👍”

Helpful Report

Hi Guy, thanks for the great review! We are so glad to hear that you are happy with our service, this is important to us! If you ever require further assistance just let us know! Happy Tubbing! Kind Regards, Jess

“Excellent service xx loving my spa.xx”

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Hi Janine, we really appreciate the amazing review. We strive to provide our customers with the best experience we can so this is great to hear! If you ever have any queries please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Quick delivery, products arrived in good sturdy box, needed chemical and a couple of filters to keep the wave pacific hot tub going over the winter, will be in it this evening with a cheeky wine during lockdown 3.0😂😂”

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Hi Keith, this is great to hear! We are proud of our products and are so glad that you like them, we hope it provides many good times! If you ever require any assistance please do let us know! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Quick delivery, thank you”

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Hi Karen, we are so pleased you are happy with our service! If you ever require any assistance please just let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Bought a Rome 4/6 person Hot Tub and would highly recommend this company and product. The Hot Tub is excellent for the price and worth the extra for the extra space and build quality. Delivery was very quick and much quicker than I was expecting. Had one query which was dealt with very professionally and friendly Eliza and would like to thank her.”

Helpful Report

Hi Ron, thank you so much for your amazing review! We are very proud of our tubs and are so pleased that you love yours and are pleased with our service. If we can ever offer any assistance please do not hesitate to get in touch! Happy Tubbing! Jess @ Team Wave

“Great product, greatly reduces heating up time and keeps the water a lot warmer. With a quick delivery in the mix, this turned out to be a great purchase.”

Helpful Report

Hi Andy, thank you so much for the great review! We are proud of our products and are so glad that you are happy with them! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“I had to contact the customer services via email as I had an error come up on the unit out if hours I had almost immediate response and soon rectified the issue with clear instructions via email”

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Hi Dawn, we are so glad that you are happy with our service! If you ever have any further queries please don't hesitate to get in contact us again! Happy Tubbng! Kind Regards, Jess @ Team Wave

“Atlantic plus spa - Amazing best thing we have bought in a long time, husband is an essential worker delivering fruit and veg etc, excellent for him to unwind after a busy day. Delivered on time too. Would definitely recommend, plenty of room when the family jumps in too.”

Helpful Report

Hi Annmarie, thank you so much for your review. We are very proud of our tubs and so pleased that you love yours. If we can ever offer any assistance please do not hesitate to get in touch! Happy Tubbing! Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.