Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Your response was brilliant your updates where spot on the only trouble was you used Hermes couriers and it took four to get to me yes they received it on Monday and it took them three days to process it I find this very poor not on your part but there's has I work for your other couriers dpd and know how fast we deliver”

Helpful Report

Hi Paul! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us. We really appreciate your feedback, this helps us to improve! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Great customer communication and quick delivery. Will recommend to friends and family”

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Hi Susan, this is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Havent used the filters as yet as awaiting my pre ordered spar can’t wait 😎 but prompt delivery thanks ”

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Hi Julie, We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Used once , problem with leaking pipe but nice to use,just want to see how expensive it will be”

Helpful Report

Hello Helena, I'm thrilled you enjoyed the Wave experience! Please email us at enquiries@wavedirect.co.uk and we can answer any questions you have. Kind Regards, Zoe @ Wave

“Very satisfied with after sales service. Hot tub arrived earlier than expected,easy to erect.”

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Hi Gwyn. Thank you so much for your lovely words! I truly hope you love your Spa. Kind Regards, Zoe @ Wave

“Easy to order and received updates on delivery”

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Hi Shaun! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Ordered filters wanted a bigger pack but they were sold out so just ordered what was in stock. Came in a few weeks everything was easy.”

Helpful Report

Hi Gillian! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Purchased the 4-6 person rattan hot tub in august last year . Great size for my family of 5, Glad I went for this one , looks great and delivered on time . Never any problem when ordering my replacement filters either , would recommend wave , I had a lazy spa before that but do prefer the wave especially the modern design”

Helpful Report

Hi Donna! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Brilliant spa. Great service and delivery time”

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Hi Nathan! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Great products and service”

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Hi Neil! this is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“I have bought a hot tub from Wave spas and regularly get new filters and chemicals as needed. They are very competitively priced, great quality and provide a swift and reliable service. Highly recommended.”

Helpful Report

Hi John! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“We've never had a hut tub, Jacuzzi or a spa, We thought about it long and hard As we'd done without thus far. However, on the internet We saw a tempting ad 'Order now for later!' To NOT do would be mad! Everything then went to plan We're set up well and truly As for our tub, we're thrilled to bits It really is a beauty! So when our friends ask How it went? How much?, how long? and where? We dont have to think that hard Or hesitate to share Our choice is simple, everytime, for the money you can save For the extra special service too For sure, give us a Wave!”

Helpful Report

Hi Janet! Thank you for the great review, we love the effort! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“I have now had my Wave tub for 6 weeks. It was so easy to set up and customer service has been outstanding when I had questions. They responded to my emails within 24 hours and had answers. I use the tub every day, sometimes twice per day. I live in Sonoma County, CA and the temps are between 50 - 75 degree F now. I have my tub set to 103 and it will heat to 102 sometimes, but usually 101. It's not as hot as I'm used to, but it is still such good value for the price. I have ordered the inflatable insert which will help with the insulation I'm sure. It's on backorder. I see why these tubs are so popular! Amazing value.”

Helpful Report

Hi Kathryn! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Received my wave spa a few days ahead of my presorder date. It was easy and quick to set up and soon enough the kids were having great fun in the garden in mid March. Considering we are spending so much time at home these spas are a fantastic thing to have. The pre order and long wait is annoying and I didn’t receive all my order (spa/cover/starter pack/filters) in one order - again annoying when I placed the order 2 months ish before the spa arrived. However I am thrilled with the spa itself , I’m sure we will have lots of fun in it and fantastic value for money. I have owned a ‘real’ hot tub which are much bigger and much more expensive but with better jets and they stay hot when you use them in colder temperatures. However this wave spa is the best purchase of the year so far and I’m telling all my friends to get one.”

Helpful Report

Hi Eve! We are so glad to hear that you are happy with your experience with us, this is what we strive for! Thank you for your feedback, this helps us to improve. If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Received my hot tub before delivery date and also the free starter pack.... Very impressed with the customer service.”

Helpful Report

Hi Sally! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Amazing, my spa is incredible. I love it so much”

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Hi Victoria! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Their return of help via email was astonishing. WAVE has fantastical customer service. I thought the reviews had been added by staff, however the service is exceptional. A lots of companies could learn from yourselves WAVE. Well Done”

Helpful Report

Hi Deborah! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Great service and items were delivered quickly”

Helpful Report

Hi Natalie, this is great! Thanks so much. If you ever require any assistance please do let us know! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Chemicals ordered were as advertised. Excellent. Quick delivery too. Very happy with the purchase I made last year of the Atlantic spa too.. cant wait to use it this year in our staycation. Wave keep you well informed from the time you order to the time you take delivery. Awesome Stuff Wave”

Helpful Report

Hi Glyn! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Great service quality product won't hesitate to use again”

Helpful Report

We are so glad that you are happy with our service! If you ever require any assistance please do let us know! Happy Tubbing! Kind Regards, Jess @ Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.