Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.

Page 61 of 243 for Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

“Quick response and quick delivery!”

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Thank you for the 5 stars Rebecca, happy tubbing! Kind Regards, Emily

“Great service in a difficult time”

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Hi Vicki! Thank you for your review, we're very pleased to hear that you're happy with our service, it was our pleasure to assist you! Happy tubbing! Kind Regards, Emily

“Recommended through a friend and now highly recommended by the better half. A win win !”

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Hi there! Thank you for your great review! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Emily

“We've had a spa and filters. Both were good delivery and good service. We had had the spa for 9months, one of the best purchases we have made...... Thanks to wave and our son”

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Hi Mary! We're so pleased to hear that you're happy with our products and service, this is important to us! Happy tubbing! Kind Regards, Emily

“Excellent service, very competitive pricing along with very fast delivery”

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Thank you for your great review Paul! We're very proud of our products so are very pleased to hear that you are too! Please don't hesitate to contact us if you ever need anything, happy tubbing! Kind Regards, Emily

“I ordered some filters for my wave tub they came on time very impressed. I also purchased the filter cleaner which is great. Will definitely be ordering again.”

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Thank you Stacey for your kind words. We'd love to do business with you again! Please don't hesitate to contact us should you require any further assistance. We're always happy to help! Happy tubbing! Kind Regards, Emily

“Very quick delivery.they responded very quickly to a query I had regarding an item I was buying.Cant wait for hot tub to be delivered,june 9th hopefully.many thanks.”

Helpful Report

Thank you for sharing your experience Andrew! We're so pleased to hear that you're happy with our service, it was our pleasure to assist you! We are very much looking forward to you receiving your spa in June, and please don't hesitate to contact us should you have any further queries. We're always here to help! Kind Regards, Emily

“Thank you wave for making our dreams come true nice affordable spas. It even came a month early absolutely brilliant.”

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We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Emily

“Got our Atlantic plus earlier this year and can’t be happier with it. Its much bigger than I thought.”

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Thank you for your feedback Ingridia! We're so pleased to hear that you're happy with your Atlantic Plus, this is important to us! Happy tubbing! Kind Regards, Emily

“The 3 times we have ordered from you including the order for the spa, we have been really pleased with how quick we have received the products, and while we were waiting for the spa you kept us upto date with when it was due to be delivered. Well done.”

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Thank you for the five stars Alison! We're proud of our products and service so are very happy to hear that you're pleased with it. Please don't hesitate to contact us should you require any further information. Happy tubbing! Kind Regards, Emily

“Hi - now received the complete order and nearly 4 weeks in advance of estimated date ! - all set up and looks good & works fine. Response from wave over queries or questions may take 48 hours (which is understandable) but they will respond. Very happy overall & would recommend”

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Hi Clive! Thank you for your feedback, and understanding- it is much appreciated! Please don't hesitate to contact us should you require any further information. It would be our pleasure to assist you. Happy tubbing! Kind Regards, Emily

“Arrived over a month earlier than expected! Lovely quality and works a treat! Love using it!”

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Thank you Casey for your great review! We're delighted to hear that you're loving your spa. Happy tubbing! Kind Regards, Emily

“My spa came last week wasn’t due until end of July.I love it but wish you had a service to set it up I followed video and put the washers on but I still have loads of water leaking out bottom I must be doing something wrong with the clear tube outside the bottom ,I lost half the water last night so I’m filling it again but more water is coming out the bottom at other parts where from I don’t know ,still excited but have to say customer service is excellent and prompt reply a very happy customer just hope I can get this set up right trial and error sorry for all the emails Waves 🤪👙😁”

Helpful Report

Hi Fiona! Thank you for the great feedback! We are so pleased that you are happy with your spa! Please get in touch with our team in regards to the leaks and we will have a look for you, enquiries@wavedirect.co.uk. Happy Tubbing! Kind Regards, Jess

“My spa came last week wasn’t due until end of July.I love it but wish you had a service to set it up I followed video and put the washers on but I still have loads of water leaking out bottom I must be doing something wrong with the clear tube outside the bottom ,I lost half the water last night so I’m filling it again but more water is coming out the bottom at other parts where from I don’t know ,still excited but have to say customer service is excellent and prompt reply a very happy customer just hope I can get this set up right trial and error sorry for all the emails Waves”

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“Arrived 3 weeks earlier than estimated delivery date which was a pleasant surprise..super easy to set up. We manged to use it the first day and spent the whole weekend in it. Absolutely love the design and the bright leaves on there which make it quirky to others I have seen. Excellent customer service. Would highly recommend.”

Helpful Report

Hi Kirsty! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Hot tub came early and very happy with it. My starter kit was delayed so I was refunded with minimal hassle.”

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Hi Alex! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Really happy with our purchase. Arrived earlier than original delivery date. Exceeded expectations, good quality and feels really sturdy. Really good price compared to others too. Looks great in the garden, ready for our stay cation this Summer.”

Helpful Report

Hi Sandra! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“In this age of using covid as an excuse for delays and inefficiency, it’s nice to deal with a company that provides reliable information and endeavours to improve upon its availability where ever possible. Pleasure to deal with.”

Helpful Report

Hi Steve! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Let me hit you with three words Awsome Stunning Bargin”

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Hi Dale! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“I received my hot tub last year in the middle of lockdown but it still arrived bang on the correct date. It’s all set up in my shed but because it expanded with the heat the plastic connectors got misshaped. I ordered 3 more but due to an error only one arrived. I ordered 2 more for again only one to be placed on the order. Emily contacted me as I Emailed them and she sent another 2 out straight away for me. The customer service is second to none and everything I order is exactly as it shows in the pictures. I love my wave spa and would recommend them to everyone”

Helpful Report

Hi Angie! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave