Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 4 star review on 21st January 2025

165

Anonymous

Anonymous // 01/01/2019

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“So far so good. No mention of a chlorine shock in the instruction though which I’ve been told is quite important! Delivery was sooner than expected though snd easy set up”

Helpful Report

Hello Caroline, Thank you for your review. Feedback is always welcome and I will pass yours on about the chlorine shock! I am so glad that it was easy for you to set up. Happy tubbing Felicity @ team wave

“I'm very happy with my wave spa and I rate you 5 stars 🌟”

Helpful Report

Hi Rae, Thank you for your review. I am so pleased that you are happy with your spa. I hope you get to use your tubs a lot this summer! Wishing you many happy dips. Happy tubbing Felicity @ team wave

“Contacted customer service a few times to see what I could do to bring forward the delivery date. Staff were quick in replying & helpful. Hot tub arrives, no issues & now use it daily.”

Helpful Report

Hey Julie, Thank you so much for leaving a review. I am so glad you had a good experience with the hot tub itself and with the customer service. I will pass on your kind words to our customer service team. I hope you have a great summer and hope you get to continue to use it daily! Happy tubbing Felicity @ team wave

“excellent service well pleased will use again and again , thanks😊”

Helpful Report

Hey John, Your review means so much to us, as a small business feedback is very important. I am so pleased you had no issues and that you want to purchase from us again. If you ever need other accessories, chemicals, or maybe even scent crystals we are available. Thank you again, I hope you have a great summer! Happy tubbing Felicity @ team wave

“Super service hottubs worth the money and great for family to chill in .”

Helpful Report

Hey Michael, Thank you for your review! It's so lovely that your family gets to enjoy the hot tub together, I am glad you are all enjoying it together. Wishing you lots of time to spend in your hot tub this summer. Happy tubbing Felicity @ team wave

“My new hot tub arrived three days ago and I am very surprised by the excellent standard of quality I am very pleased with it and recommend you to all considering a new one regards Ian”

Helpful Report

Hey Ian, Thank you so much for your review. As a small business feedback is so important! I am so pleased that you are happy with the quality of your hot tub. Thank you again for your kind words. Happy tubbing Felicity @ team wave

“As always, excellent service& delivery!”

Helpful Report

Hey Nigel, Thank you so much for leaving this review! I am so glad you are happy with your purchases I hope you choose to shop with us again. I hope you get to spend a lot of time this summer relaxing in your hot tub! Happy tubbing Felicity @ team wave

“Purchased Atlantic round 2 to 4 person i love it. Better quality than other leading spas. 2 others that have seen mine have now purchased. Can't recommend enough I love it thank you x”

Helpful Report

Hello Janette, Thank you for your review. I am so glad you are enjoying your hot tub. It looks absolutely amazing in your garden, I love how well everything is coordinated! Thank you so much for your recommendation, I hope you have many happy future dips. Happy tubbing Felicity @ team wave.

“Good to chat to customer service on fb messenger. Awaiting tub arrival”

Helpful Report

Hey Daisy-Jo, Thank you so much for your review. As a small business feedback means so much to us! I will pass on your kind words to our social media team. Happy tubbing (when it arrives) Felicity @ team wave

“This summer we have purchased our wave hot tub, chemicals, filters, and recently more filters along with the lovely fragrance granules . It’s so easy to order very competitive prices and so quick on delivery . It’s all set up now thanks to the easy instructions and video that you supply I’m having the perfect summer staycation thanks to WAVESPAS 😎”

Helpful Report

Hey Christine, We are very pleased to read the lovely words on your review. We are incredibly proud of our products in terms of their quality, price, and easy-to-use functionality. We are confident the Hot Tub will help you enjoy your summer! :) If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Excellent product, delivered earlier than expected. We also ordered some extras;these also arrived very quickly. I thought that a part was missing, but after going on line to their help section it had been delivered and was inside the pump unit; I had not read the instructions correctly!! Several years ago we had an all singing and dancing tub (over £6000) this smaller and much cheaper version is just great and we are more than happy with our purchase. Thank you Wave. David Bailey& Amanda Camish- Bailey.”

Helpful Report

Hi David, I am so pleased to hear your deliveries took place earlier than expected! We do certainly try our best in all aspects of our company and this also goes into our deliveries. We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review, especially when you are comparing it to a £6000 Tub. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Good communication even through the delay of delivery due to the canal blockages!! Good delivery service and speed once the spa arrived in the country. Excellent product- quick and easy to set up and works brilliantly- would and have already highly recommended wave spas and their products to friends.”

Helpful Report

Hi Gemma, Thank you for your lovely words in your review. We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. We hope your friends also join the 'Wave community' and get to experience this just like yourself. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Really good service from wave,just the delivery let it down.”

Helpful Report

Hello Mark, Thank you so much for your feedback, it really helps us as a small company! I am so glad that you enjoyed our service. I apologise for the issues you experienced with delivery, but I am glad you received your spa and I hope you have lots of time to enjoy it this summer. Happy tubbing Felicity @ team wave

“Excellent spa salts. Fantastic smell and a fraction of other brands. This has given our hot tub a luxury touch! Super fast delivery.”

Helpful Report

Hey Daniel, Thank you for your review! Our scent crystals are one of our newer products so it's amazing to hear that you are liking them. I am glad that you received your order so fast! I hope you have a great summer! Happy tubbing Felicity @ team wave

“Excellent service and early delivery, arrived over a week earlier than expected and the service via email has been brilliant, thank you”

Helpful Report

Hi Nicola, Thank you so much for your review. Feedback is so important as a small business. That is so great that it arrived early! Thank you so much for the compliments of our customer service. I hope you get to spend lots of relaxing hours in your tub! Happy tubbing Felicity @ team wave

“Hot tub was here within 2 weeks of purchase ! So handy to set up and it’s good and strong”

Helpful Report

Hey Haley, Thank you for your review! I am so glad that it arrived at you so quickly and that your setup was easy. I hope you love your hot tub and get to spend hours in it. Happy tubbing Felicity @ team wave

“Delivered exactly as ordered and on time.”

Helpful Report

Hey Nicholas, Thank you for your review. As a small business feedback is so important! I am so glad that all arrived on time for you and that there were no issues. Wishing you lots of nice weather and free time to spend in your spa. Happy tubbing Felicity @ team wave

“Amazing service from order placing until delivery! I will definitely be ordering again.”

Helpful Report

Hey Jade, Thank you so much for your review, for a small business like ourselves feedback is so important. I would recommend picking up some extra filters, they are currently on sale! Happy tubbing Felicity @ team wave

“Easy to assemble. Great for me and the husband. Plenty of room for 2 people if you want to stretch out and relax. Bit cramp with 4. Over all very happy with it”

Helpful Report

Hi Kirsty, Thank you for leaving us this review, we really appreciate any type of feedback! It's good to see you are happy with the overall product, we wouldn't want anything less! Happy Tubbing! Charlotte @ Team Wave

“Order was quick and simple delivered within a few days over the moon”

Helpful Report

Hi Linda, Thank you for taking the time out of your day to leave us this review, we greatly appreciate it! I'm glad to hear your experience with us was simple and you received your order promptly. Thanks once again! Happy Tubbing! Charlotte @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.