Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 4 star review on 21st January 2025

165

Anonymous

Anonymous // 01/01/2019

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“No issues with order, arrived within a couple of days!”

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Hello there Samantha, I'm so happy you're enjoying your new Spa and that it arrived within a few days, wishing you many happy dips and a wonderful rest of the weekend! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“Omg I love this Spa prefect for myself and my family, only issue when the bubbles are on its quite loud! But other than that it’s definitely 5/5”

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Hello there! Thank you so much for this review, it was amazing to read today and we're wishing you and the family many more happy dips! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“I am very happy with my hot tub, delay on delivery but once arrived it is great, thank you very much.”

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Good Morning Christine! Thank you for your amazing review today, it was lovely to read this morning! We at Wave are so happy you're enjoying your Spa and that the delay did not dismay you for your order, wishing you many more happy dips! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“Excellent service and delivery sooner than expected. Product easy to use and great quality.”

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Good afternoon Alice, This is so great to hear! Glad you like our service and the products you have purchased. Have a wonderful summer, happy tubbing! Kind Regards, Anna @ Team Wave

“Does anyone else seem to be having this issue? I have changed the filter and held my finger on the filter button as required but nothing is working? I go to use the hot tub and the water is cold! No contact number to get hold of wave direct and it’s getting really annoying”

Helpful Report

Hi there, If you haven't already tried this, please do as this should resolve it: Please could you press and hold the filter button until you hear the heater make a single beep and the display reads 150. This will reset the filter and resolve the issues you are having. If you do have any further problems please contact warrantyclaims@wavedirect.co.uk and they should be able to help you. Kind Regards, Anna @ Team Wave

“Received my Wave Spa recently and it is amazing!! The customer service from Wave Spa has been fantastic - no question too small and answered quickly and helpfully!”

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Good morning Ellie, Thank you for your review! I'm really happy to hear Wave customer service was able to help you so much! Thank you for your kind words. Have a wonderful summer! Kind Regards, Anna @ Team Wave

“My hot tub was delayed but I was informed by email to make me aware since it has been delivered I’m very happy with the product - square wave spa for four people”

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Hey there Beverly! Thank you so much for this wonderful review today, we are so glad that you are enjoying your Spa and that the delays did not dismay you from it, we always love to hear when customers are pleased and happy with their products. Wishing you many more happy dips! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“Our spar arrived a few weeks ahead of schedule which was a great surprise. When we inflated it we discovered that there was a manufacturing defect with one of the clips that meant the cover wouldn't clip on. A quick email later and wave have agreed to send out a replacement unit! Excellent customer service. Top marks”

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“We ordered the Swift Rigid and it comes in two boxes. Only 1 box was delivered on the due date instead of two. It was the fault of DPD, but Josh at Wave Spa's resolved it and we had it delivered the following day at 5.00pm when I returned from work. Apart from this initial hick up, Wave Spa kept me informed of when we would receive the SPA as we received it a month earlier than anticipated.”

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“Quick and easy ordering system. Filters arrived a couple of days later via Amazon. Tracking was available.”

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“Excellent fast service. Good discount. Thanks.”

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“Excellent product, very pleased with communication and response to any queries. Highly recommended.”

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“It’s brilliant”

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Hello there Jacqui! Thank you so much for this wonderful review you have left for us today, it is always fantastic seeing customers that are happy with our products and services, we hope to see you again in the future and I wish you many more happy dips! Happy Tubbing! And Kind Regards, Joe @ Team Wave

“I’ll Rave about my Wave Spa”

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“Great quality,looks good,easy set up but not that large 2 adults max....Great customer service....”

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“Had a little mix up with items delivered but quickly sorted it out”

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“Received my hot tub earliest than expected and was informed before hand of the time it came within the hour excellent.”

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“I haven't set it up yet as I have only just received it and on time as promised I will certainly leave a review”

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“Terrific quality great service from ordering to delivery”

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“Good value, good delivery, always recommend this company to others”

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Hi Nicola, Thank you for taking the time to leave such a good review. we greatly appreciate your positive response. I'm glad to hear your Product arrived in a timely manner. Once again, thank you Nicola. Happy Tubbing! Charlotte @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.