Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“After being told my hot tub wouldn’t be arriving till end of June it turned up the beginning of May! Very pleased with purchase”

Helpful Report

Hi Karen! We're so pleased to hear that you've received and are loving your spa! This is important to us! Please do let us know if you have any questions, we're always happy to help! Kind Regards, Emily @TeamWave

“My Wave Atlantic spa hot tub arrived this week, much earlier than expected ☺️ so I have not had chance to use yet but really looking forward to setting it up. Wave have kept me up to date with my order and the package was delivered through DPD I very trusted delivery service. I received an email a couple days before to say it’s on its way. On the day another and text message was received with an hour delivery slot, but unfortunately I was at work. It was very simple to rearrange delivery and this came within the allocated time slot the following day. Very pleased and 3 weeks early. Lots of advice and helpful videos online and offers on cleaning chemicals and filters. Very good company! got this on 20% discount making the price very competitive and comes with a guarantee”

Helpful Report

Hi Amanda! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Emily!

“Hot tub arrived on Thursday, easy to set up and in perfect condition.”

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Hi Bethany! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy tubbing! Kind Regards, Emily

“Great customer service - special thanks to Eliza who has helped with our service”

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Hi Murinzi! Thank you for your great feedback, we're so pleased to hear that you're happy with our service. I have passed this on to Eliza who will be delighted that she could be of service. Please don't hesitate to contact us should you require any further assistance. Happy tubbing! Kind Regards, Emily

“We love our hot tub we got from you it’s brilliant, came on time definitely would recommend to family and friends”

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Hi Collette! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Emily @TeamWave

“Very pleased and I would recommend 100 % 😁”

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Hi Elaina! Thank you for your feedback, we're so pleased to hear that you're happy with our products and service, this is what we strive for! Please don't hesitate to contact us should you ever require any assistance. Please don't hesitate to contact us! Kind Regards, Emily @TeamWave

“quick, easy , up to date emails saying when coming , would order again”

Helpful Report

Hi Lee! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Emily

“Set up simple. Water was put in at 8pm was showing 11 degrees. Left to filter and heat overnight and by 8am the temp was reading 37 degrees. Bought a starter chemical pack and it explains everything well - took a few goes to get the pH right but that’s because we didn’t throw lots in - little and often and all that. Not sure whether to keep the heater and filter running all the time or whether to switch it on to heat the day before we intend to use it - just working out what’s cheaper. Size wise happily fits 2 people (adults). Bubbles are ferocious! It’s fantastic. We are just sad we didn’t take the plunge earlier to be honest.”

Helpful Report

Hi Claire! Thank you for your thoughtful review, being such a small business your support really does mean a lot! Kind Regards, Emily @TeamWave

“Hot tub arrived earlier than expected. Great communication keeping us informed on delivery items etc. Would use again and recommend”

Helpful Report

Thank you Laura for taking the time to leave this great review! We would definitely love to do business with you again and are so pleased to hear that you're happy with our products and service. Please don't hesitate to contact us should you require any further assistance. We're always here to help! Kind Regards, Emily Kind Regards, Emily

“Our hot tub came earlier than expected from the date given. Our whole family love our hot tub!”

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Thank you Lynsey for your great review, this is what we strive for! Happy tubbing! Kind Regards, Emily

“Brilliant service”

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Hi Rebecca! Thank you for the five stars! We are proud of our customer service so are very pleased to hear that you're happy with it. Please don't hesitate to contact us should you require any further assistance. Happy tubbing! Kind Regards, Emily

“Not set my hot tub up yet as having work done in the garden, but really excited,can't wait.The delivery was first class and my hot tub arrived on the day expected.Would definitely recommend WAVE.”

Helpful Report

Hi Linda! Thank you very much for the five stars! Being such a small business your support really does mean a lot. Happy tubbing! Kind Regards, Emily

“Easy to order and quick shipping. Always let you know when it's been shipped and when to expect it! Great service and quality items.”

Helpful Report

Thank you for your great feedback Sarah! We're proud of our products and service so are very pleased to hear that you're happy with them, this is important to us! Please don't hesitate to contact us should you require any further assistance, we're always happy to help. Kind Regards, Emily

“I ordered this wave spa in February 2021 and was very pleased that my spa arrived two weeks early very good communication with payments and delivery. The wave spa was boxed well and very pleased with it can’t wait to use it this summer”

Helpful Report

Hi Diane! Thank you for sharing your Wave experience, we can't wait for you to use it this summer as well! Happy tubbing! Kind Regards, Emily

“Very good customer service, I was kept up to date with delivery. Any questions I had was answered and if I couldn’t get an immediate answer an email was sent with info. Well done, I will definitely recommend wavespa to others.”

Helpful Report

Hi Cheryl-Ann! Thank you for taking the time to leave this thoughtful review. We are so pleased to hear that you're happy with our service and that you would recommend us! Being such a small business your support is very important to us so are delighted to hear this. Please don't hesitate to contact us should you require any further assistance. Happy tubbing! Kind Regards, Emily

“We have only had our Spa a week and we love it ! The instructions for set up are REALLY detailed and easy to follow but could perhaps do with some more detail about ongoing care and management once set up. Overall delighted !”

Helpful Report

Hi Niki!! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Emily

“Very fast delivery excellent service and it's a dream to use.”

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Thank you Jennifer for the 5 stars! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Emily

“Excellent value for money products and service”

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“Husband bought me the Wave Atlantic Plus 4-6 person rattan for my 50th birthday back in June 2020. I can honestly say hand on heart that this has been the best present I’ve had as it’s the gift that keeps on giving. It’s been on 24/7 through summer and winter since receiving it. I’ve not had any major issues with this product at all. Customer service have always been really good. Thank you Wave for the best present ever. X”

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“A wave spa is one of our best purchases. So relaxing and comfortable and made up to a good standard and value for money. The jets are powerful and reviving.”

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Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.