Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 4 star review on 9th February 2025

166

Anonymous

Anonymous // 01/01/2019

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“Prompt service”

Helpful Report

Hi Clare Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Patrick @ Team Wave

“Very good service and answered all my questions asap would reccomend”

Helpful Report

Hi Jack Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Patrick @ Team Wave

“Great price and very quick delivery. Excellent service Thank you Wave Spas will definitely be ordering again.”

Helpful Report

Hey Gary! Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Everything i have ordered has come really quickly, apart from anything that has a wait, really happy with all my products, love my spa, people are so friendly and helpful too”

Helpful Report

Hey Tracy! Thank you for your kind words. It was really nice to read your review. :) It's really nice to hear you had no issues with the tub other than the slight delay. We hope you continue to enjoy your Hot Tub for the remainder of the summer. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Order arrived early, customer service helpful on enquiries, would ne happy to order again”

Helpful Report

Hey Hayley! I'm pleased to hear your order arrived so soon. The sooner it arrives the sooner you can enjoy it. :) I would also like to say thank you for your kind review as it really is appreciated. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Ordered in June with a delivery date of 31st July. Received on the 10th August. So easy to set up Really pleased Great website”

Helpful Report

Hello Emma, Thank you for your review. I am so pleased that you are enjoying your spa. I would also like to thank you for your patience while we worked to get your spa to you. I am so pleased that you had no issues with the setup of your spa. :) If you need help or information from us in the future please feel free to get in contact with us so we can assist. Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Amazing value, cannot believe how good this tub is, Delivery is very quick as are the spares and accessories if required. Easy to assemble. We absolutely love it.”

Helpful Report

Hi Mike, Thank you for taking the time to leave us a review. We are very proud of our products so its great to see them being appreciated by customers. It's really nice to hear you had no issues with the setup of the Hot Tub. We hope you continue to enjoy your Hot Tub for many more relaxing sessions :) Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Absolutely happy with my hot tub Exactly how I thought it would be Delivery was near to schedule date Well done waves”

Helpful Report

Hello, Thank you for taking the time to leave us a review. I am so pleased that you are happy with the spa! It's great to hear that it arrived on schedule, the faster it arrives the faster you get to use it. :) If you need help or information from us in the future please feel free to get in contact with us so we can assist. Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Start to finish everything was amazing and we’re enjoying every minute of our swift hot tub. Even bought the headrests now and again another easy transaction. Thank you wave spas for the bubbles!!!! A pleasure to deal with you”

Helpful Report

Hey Alexander! Thank you for your kind words. It was really nice to read your review. :) Your setup looks absolutely incredible, I'm sure you'll create lots of good memories in the tub over the summer. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Highly recommend Wave Spas, not only is their product amazing, but the customer service is second to none. Constant updates on your order, excellent communication, speedy responses, cannot praise them enough. About the Hot Tub - good quality, great prices, easy set up, all extras available to suit your needs. Thank you Wave Spas, the hot tub is my place of relaxation, for me time, family time, couple time. Love, love, love it!! Micheal S”

Helpful Report

Hey Wendy! Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“As always excellent service and products from Wave Spa. Would highly recommend them.”

Helpful Report

Hi Carol, Thank you for taking the time to leave us a review, as we are a small business feedback is so important to us. We are very proud of our customer service so it's so lovely to see that reflected in your review. If you need help or information from us in the future please feel free to get in contact with us so we can assist. Happy Tubbing. Best Wishes, Felicity @ Team Wave.

“Delighted with my new Osaka hot tub. It arrived 23 days early, which was great. Surprisingly easy to put together and get up and running. Customer service email, great. Anna was very helpful. Not enough info on chemical start up. I was sent a link to it which wasn't on the website... But should be.”

Helpful Report

“Great company to deal with, easy to order online and speedy delivery service for accessories.”

Helpful Report

Hi Frances, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order quickly and hassle-free delivery! And I wish you plenty of good weather and have a great weekend. Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Ordered a spare part recently, ray to order, fast and efficient service and delivery.”

Helpful Report

Hi Helen, Thank you so much for taking the time to leave us this kind review! I'm so happy to know your spare part arrives quickly and hassle-free! I hope you enjoy the rest of the summer and have a great weekend! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Ordered additional chlorine tablets, filters etc. All arrived very quickly and well packaged”

Helpful Report

Hi Michael, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order quickly and hassle-free delivery! I hope you enjoy your weekend and enjoy the rest of your summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Absolutely fantastic company to buy from, we've had a couple of issues which was sorted almost straight away, after emailing them they got back to us within 48 hours and problems solved within 3 days.”

Helpful Report

Hi Kathryn, Thank you so much for taking the time to leave us this lovely review! I'm so happy to know that your issue has been resolved quickly! We are very proud of our products and customer service! I hope you have a great weekend and enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“My items swere delivered early. The the smell of 1of 4 jars specially tea tree not used the others yet was a bit will I smell it and would damage my hot tub but no works well and smell lovely on my skin”

Helpful Report

Hi Tina, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order quickly and hassle-free delivery! I'm so glad that you love our product and it smells amazing! I wish you plenty of good weather and have a great day! Happy Tubbing!! Kind Regards, Nuy @ Team Wave

“First class service as usual no fuss and on time this is why customers are loyal to brands keep it up guys your always a pleasure to deal with 👏👏👏👏”

Helpful Report

Dear Graham, Thank you for taking the time to write this lovely review! We are very proud of our customer service and product! I'm so happy to know that you love and enjoy our product. I hope you have plenty of relaxing days and have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Great service, quick delivery. Happy customer 😁😁”

Helpful Report

Hi Ronnie, Thank you for taking the time to leave us this kind review! We are so proud of our customer service and product, I'm so happy to know you love and enjoy our product! And it was quick and hassle delivery too! I wish you plenty of good weather and enjoy the rest of the summer. Happy Tubbing! Kind Regards, Nuy @ Team Wave

“I love my new Spa I use it every night everything works as it should and it looks beautiful”

Helpful Report

Hi Kim, Thank you for taking the time to leave us a review. As we are a small business feedback is important to us. If you need help or information from us in the future please feel free to get in contact with us so we can assist. Happy Tubbing. Best Wishes, Felicity @ Team Wave.

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.