Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Had to pre order filters as the offer was so popular. Payment taken, date promised and delivered on time. From the ordering the spa through to adding the accessories the service has been brilliant”

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Hi Andrew, thank you so much for the wonderful review. We really do love to see our customers happy :) Happy Tubbing! Kind Regards, Zoe

“Ordered filters and inflatable lid, arrived on time, gave not used either yet, but have always received a professional and timely service”

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Hi Yvonne, thanks so much for your lovely words! I truly hope you love your Spa :) Happy Tubbing! Kind Regards, Zoe :)

“Very happy with products and delivery as quoted.”

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Hi there! Thank you so much for the wonderful feedback. Happy Tubbing :) Kind Regards, Zoe

“Excellent service so far and all products received. Just hoping my hot tub arrives as scheduled 🤞🏻”

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Hello Anna, thank you for the great review. We strive to provide excellent service. I'm sure you will love your Spa! Kind Regards, Zoe :)

“Excellent customer service and feedback.customer satisfaction guaranteed with wave spas products”

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This is great to hear! Thank you so much for the lovely review, Colin :) Happy Tubbing! Kind Regards, Zoe

“Fantastic ordering system and very clear. Transaction was easy and the filters were dispatched very quick once notification was received to say back in stock.”

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Hi Iain, thank you for taking the time to give us a great review. We strive for an excellent customer experience. I truly hope you love your Spa :) Happy Tubbing! Kind Regards, Zoe

“Products plus customer service and delivery 10/10 Excellent”

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Thank you so much for your lovely words, Amber! We really do love to see happy customers :) Happy Tubbing! Kindest Regards, Zoe

“Good promt service and delivery..”

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Hi there Andrew, I'm thrilled you're happy with our service! I hope you get a chance to enjoy your Spa soon. Happy Tubbing! Kind Regards, Zoe :)

“Excellent products and service, would highly recommend this company”

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Hi Jane, thanks so much for the lovely review. We really do strive for an excellent customer experience. I truly hope you love your Spa :) Happy Tubbing! Kindest Regards, Zoe

“Easy enough to use the website and items arrived with delivery window.”

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Hi Josh, thank you for your lovely words. I truly hope you love your Spa! If you have any further queries, we are happy to assist at customerreviewfeedback@wavedirect.co.uk :) Happy Tubbing! Kindest Regards, Zoe

“Ordered filters and some filter cleaning solution in anticipation of my new spa arriving. Items arrived as ordered and a couple of days before expected.”

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Thanks for the great review, Paul! This is exactly what we like to see. I'm sure you will love your Spa :) Happy Tubbing! Kindest Regards, Zoe

“I asked a question about delivery times, as I was hoping to order my Atlantic Plus Tropical and receive it before June 9th 2021 'so my grandchildren could use it before they returned to school. I received a very courteous and helpful reply from a newbie called Bailey. What a lovely person! Although she couldn't guarantee that my delivery would arrive much earlier than stated on the website, she gave me the confidence that if they received it earlier than this, they would do their very best to get it to me. This was enough for me to place the order. I appreciate helpful staff, and it was clear to me that Bailey cared about customer approval. From the reviews I have read, this is the company policy. I look forward to receiving my new hot tub/spa.”

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Hi there! Thank you so much for your lovely words about Bailey. We love to hear our hard work is paying off! I truly hope you love your Spa :) Happy Tubbing :) Kind Regards, Zoe

“Item was out of stock and told 1st may would come but came 18th april early thanks very much”

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Thanks for the excellent review Barry! We thrive on providing an excellent customer experience. I truly hope you love your Spa :) Happy Tubbing! Kindest Regards, Zoe

“Arrived before expected -)”

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Hello Lindsey, I'm thrilled to hear your Spa arrived early! Hope you have a chance to relax in it this weekend. Happy Tubbing! Kindest Regards, Zoe :)

“We ordered a wave spa last year during lockdown and it was delivered fast and efficiently. We have had no issues. We love our hot tub, my three children have found so much joy going in it with us no matter what the weather has been.”

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Hi Sarah! Thank you for your lovely review. This is exactly what we like to hear. Glad you managed to have some fun during lockdown :) Happy Tubbing! Kindest Regards, Zoe

“I have been very impressed with service I received when purchasing my new wave hot tub”

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Thank you so much for your feedback Kathleen, we love to hear from happy customers. Happy Tubbing! Kind Regards, Zoe :)

“Best value for money Hot Tubs on the market, Great customer service and prompt replies to queries Highly Recommended”

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Hi Mark, thank you so much for the wonderful review. This is exactly what we strive for! Your Spa setup looks great. Happy Tubbing! Kindest Regards, Zoe :)

“Wave spas are the absolute best in hottubs , you best of ease of assembly without the price tag, who needs to spend thousands when you can have luxury and affordability, EXCELLENT”

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Thank you for your lovely words, Martin! We really do pride ourselves on providing an affordable, quality experience. Love the setup of your Spa! I hope you get a chance to enjoy it over the weekend. Happy Tubbing! Kindest Regards, Zoe :)

“Slight delay in goods being delivered, but generally a good service 👍🏻”

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Hi Lauren, thanks for taking the time to give us feedback. We thrive on providing excellent customer service. I hope you love your Spa. Happy Tubbing! Kind Regards, Zoe :)

“All ok”

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Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.