Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“So I had a problem with my liner contacted wave they were brilliant sent me a replacement liner till my liner was in stock . Looking forward to receiving my new liner by March this year , thanks again for doing everything they can for me excellent service”

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Hi there! Thank you so much for the great review, we are so glad that you are happy with our service! We look forward to your replacement arriving in March. Happy Tubbing! Kind Regards, Jess @ Team Wave

“The service from wave has been excellent will all my purchases”

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Hi Vicky, thank you for the great review! We are so glad that you are happy with our services! If you ever have any further queries please do not hesitate to get in touch again! Kind Regards, Jess @ Team Wave

“Customer service has been fantastic from start to finish. I have had my hot tub for 6 months and just recently found the seam had split I emailed wave and they were very prompt in getting back in touch to resolve this matter. I now have a replacement liner ordered and waiting on delivery in March in the meantime they have sent me a repair kit. I am extremely happy with how Eliza dealt with this matter.”

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“I ordered a spa during lockdown. I was dubious about paying up front for a delivery four months away. I needn’t have worried my spa was delivered on time as promised. Unfortunately I had then started a major kitchen refurbishment so did not use it until Christmas. What a Christmas present we have had, fantastic! We had the four person square one which stays lovely and warm and the jets are very pleasant. We can easily get three people in comfortably. I struggled at first getting the chemical balance right but we seem to have it now - think I was overly cautious with the chlorine and we had an algae problem. We emptied it, cleaned it, changed the filter and made sure the chlorine level was higher. You do have to do the dip tests daily but this is reassuring, we work for the NHS so are lateral flow testing ourselves as well! We have ordered further chemicals and the inflatable square to help with insulation and this has been very efficient too. You do need to purchase a hose lock fitting for drainage but other than that and the chemicals just provide the fizz and tunes and away you go. Hopefully we will spend a lot more happy times in there in the future. Don’t delay though treat yourself, there’s little else to do. Stay safe.”

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“very pleased with product and quick delivery”

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Hi Deborah, thank you so much for your review. We are very proud of our tubs and so pleased that you love yours. If we can ever offer any assistance please do not hesitate to get in touch! Happy Tubbing! Team Wave

“Very happy with my hot tub.Best on the market 😀”

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Hi Ross, thank you so much for your review. We are very proud of our products and so pleased that you have been enjoying yours! If we can ever offer any assistance please do not hesitate to get in touch! Happy Tubbing! Team Wave

“Good customer service fast delivery”

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“Quick delivery and fit very well to my clever spa”

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Hi Paula, this is great! Thank you for the wonderful review, we hope you get lots of good use out of it! Happy Tubbing! Kind Regards, Jess

“Best quality. Best price. Above all . . . best customer service - 5* no question! ALL issues - very minor as they were - resolved personally and with such amazing care - Messaged me back within 20 mins and couldn't have been more supportive. There is even a fantastic Facebook group with a member of the Wave team consistently contributing and helping customers out. This is the kind of reassurance I need when buying this kind of product - the hot tub itself is amazing! Atlantic plus - I had some issues after ordering the wrong filters but was all resolved quickly and without any further costs for postage. Would highly recommend this company above any other after researching many reviews - if you're going to buy a spa then look no further - satisfaction guaranteed!”

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“ORDERED BOXING DAY RECEIVED BEFORE NEW YEAR .VERY IMPRESSED WITH TRACKING IN TOUCH DURING DELIVERY PROCESS UNTIL DELIVERED AUTOMATIC PURCHASE MONTHLY ,GREAT SERVICE ...”

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“Excellent service!!! Very fast even over Christmas”

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“Great paddle board and service .. delivered on time for Christmas”

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“Primp service and excellent delivery which was on time.”

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“Brilliant product with great service and they always keep you informed”

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“Excellent customer services parcel arrived on time and I had to email them due to a problem and they emailed straight back”

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“Excellent customer service when i had a query pre order. Product arrived on time and all looks great. Would recommend”

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“Great service as always, I have bought several item of this company and the service and price is always great”

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“5* customer service from Wave, keen to help solve any issues as quickly as they can.”

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“I bought this for my 12 yr-old daughter for Christmas and I’m really impressed. It’s really easy to inflate/deflate and is really good quality. Once inflated it’s really sturdy and stable. The temperature of the winter sea meant we couldn’t stay out for too long on it but long enough to have a decent paddle and some good fun. Can’t wait for the warmer weather when we can play out for longer! An excellent product, thank you.”

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“Excellent. Arrived when it said it would and paddle board seems to of very good quality”

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Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.