Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“no negatives all positive, hot tub is great so many good times through lockdown works perfectly would highly recommend”

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“After the delay due to the current situation we are really happy with the spa. Looks great, matches my furniture. Would definitely recommend to friends and family”

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“Wave direct were fantastic, kept us updated while our order was being processed, even when we had a problem it was rectified very promptly. Amazing”

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“We were very pleased with the way Wave handled our case, where we had an problem with the tub deflating even though there was no obvious cause. The replacement reached us quicker than the timeframe we were given so we have been able to continue enjoying our tub. Many thanks to all”

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“We have a paddle board and hot tub from Wave. No issues with paddle board however our hot tub started to leak after a month. We emailed the customer services and received a replacement tub last month without any issues. Hopefully this one will work but customer service has been great Laura”

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“I really like the spa, it does everything it is supposed to do. They don't mention when you buy it that you should get the inflatable bladder because it make the water heat up quicker and retains the heat longer. They also don't tell you that you will need some sort of adaptor to connect the hose to a normal garden hose for draining off. I found customer support not very supportive to be honest. I bounced several emails back and forth asking what type of adaptor I needed to do the drain down. I got varying answers depending on who replied. Two people said to use the hose that blows the tub up, obviously you can't because it has holes in it. Another said you need to buy an adaptor from somewhere else because they don't sell them but couldn't give me any indication as to what the adaptor was called or size or where I could get one or anything. Then they just stopped replying to my emails. I bought what I thought was the correct adaptor but turned out to be a waste of money because it didn't fit. If you know what you're doing and what your looking for then this is a great place to get it but if you're new to it like me then don't expect much from customer service.”

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“Great product easy to install and so relaxing”

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“Great service ..... everything very easy from ordering to delivery Great communication at each stage Cant add anything more except GREAT !!”

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“Amazing product. Highly recommended!!”

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“Great hot tub good look and easy to assembled. Kept up to date with deliveries from the company. Top marks”

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“We love the hot tub, it's straightforward to set up and to maintain. A quick tip is to rinse the filter after every use.”

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“Excellent service.. as long as you’re prepared to wait for your item which it clearly states. No problems at all.”

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“Excellent product.”

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“Great product and would highly recommend as amazing value for money”

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“All products are top class and service is first class”

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“Made order but cancelled it so can’t make comments”

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“Works as described , keeps the heat in , filters can be expensive to change every week”

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“Great place to buy from .great product . Brilliant price .”

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“Great service thankyou wave direct”

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“We have had a few problems but support has been quick and helpful!”

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Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.