Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,854 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 12th October 2024

121

Anonymous

Anonymous // 01/01/2019

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“Impressed with the speed of delivery despite all the shipping issues/delays at the time. Waves did email me along the way with delivery updates. Still to set up the hot tub but very confident everything will be fine as the packaging was secure and all items delivered as ordered. Well done Waves.”

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Hi Gilbert! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Your service has been great, keeping me up to date on my order, complimentary filters to keep me sweet. So far so good. However my original order did state arrival was yesterday, 16/6/21, now the date is 15/7/21 before or on. I do hope that is the case. Thanks.”

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“Brilliant service and a great product! Best Buy in lockdown #stresstherapy”

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Hi Andrea! Thank you for the great feedback! We are more than happy to help! Happy Tubbing! Kind Regards, Jess

“Great service - ordered a foam base and it arrived straight away”

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Hi Steve! Thank you for the great feedback! We are more than happy to help! Happy Tubbing! Kind Regards, Jess

“I ordered replacement filters for my spa, ordered and received within days, great service and communication provided, highly recommended.”

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Hi Andrew! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Our spa is on the way all of our accompanying orders have been sent on time so really excited for our expected delivery . Excellent service”

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Hi Alex, This is great! We hope you love your spa, this is important to us! Kind Regards, Jess

“Very happy with customer service, it took a while for a response but i assume they're unindated with customers during lockdown in the summer! Molly has been brilliant in dealing with my query, thank you Now back to the spa!”

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Hi There! We are so glad to hear that you are happy with your experience with us, this is what we strive for! I have passed your kind words on to Molly. If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“A lovely Spa”

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Hi There! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“very happy with the speed of processing order and the speed of delivery literally next day fantastic”

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Hi Martin, This is fab! Thanks very much for leaving a review, I hope you love your items! If you ever need us, we will be more than happy to help! Kind Regards, Jess

“i ordered the wrong filters for my hot tub ,e mailed demi who changed my order to the more expensive ones at no extra charge as it was a simple mistake by me ,also i have had to order another hot tub and have been informed of my delivery date on a regular basis .this is a first class customer service and would recommend wave to anybody who is thinking of buying a new hot tub”

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Hi Anthony, We work hard to provide a service that our customers are happy with, so this is great to hear! I have passed your kind words on to Demi. Our Team is eager to help, so if you ever need us we will be here! Happy Tubbing! Kind Regards, Jess

“Only received partial order so far but totally happy with customer service to date”

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Hi Julie, Thank you for the positive feedback, this really helps! We hope you love the rest of your order! If you ever need us, we will be more than happy to help. Kind Regards, Jess

“Website so easy to use lots of info really competitive prices and kept updates on orders”

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Hi John, This is wonderful! We are really glad that you are happy with your experience, Kind Regards, Jess

“Ideal, love it, good quality good value for money”

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“Still waiting on my spa, however I have emailed to get an update on my order a few times and was impressed with the speed of reply from the customer service team. The only improvement on the process I would suggest is how long the product has taken to be delivered, however I understand that this is due to supply issues due to the current world climate and outwith the company’s control”

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“Got set up products waiting for rhe hot tub it's self to arrive”

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“I order a spa months ago when I ordered it said it would be June 15th then it changes to June 30th then July 5th and now it’s late July date changes continues I get COVID has had an impact but I pre ordered earlier enough to use during summer at this rate it will be winter by the time I receive can’t comment on spas itself as still waiting date seems to change continuously and contact gets u no way price may seem great but the wait you could save and pay more to get quicker”

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“So far very pleased with the service we have received. Looking forward to sitting in our hot tub!”

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“Great service from WaveSpa yet again..”

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Hi Brian, Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Laura @Wave Direct

“Excellent customer service order arrived next day after placing order.”

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Hi Stephen, Thank you for the great review! We hope you continue to have a lovely time with your tub! Kind Regards, Jess

“I haven't received my hot tub due to uncertain times with delivery but I did receive my free gift and have been updated regularly by wave concerning my delivery would like my hot tub but completely understand the difficulties we are all experiencing at this time”

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Hi Mark, Thank you for your feedback, We are so glad to hear that you are happy with your experience with us, this is what we strive for! We would love to turn your review into 5 stars. I have emailed you regarding your order. We look forward to hearing from you. If I can help you with anything further please do not hesitate to get in contact with us. Kind Regards, Laura @ Team Wave

Wave Spas is rated 4.8 based on 4,854 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.