Watling Tyres Reviews

Name: Watling Tyres
Rating: 4.93

4.9 Rating 3,217 Reviews

98 %

of reviewers recommend Watling Tyres

Company Reviews

Metrics

Info

4.9

Based on 3,217 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Watling Tyres:

Watling Tyres is the No.1 independent tyre dealer in the South East. And how have we achieved this? By putting our customers’ needs first. That’s why we stock a massive range of tyres to suit every pocket – and every vehicle. Cars, trucks, 4×4’s, tractors, motorcycles – we are THE tyre specialists.

Some of our centre managers have been with us for over 30 years – all come with a wealth of experience and ability. Ensuring you get the best possible advice and service available.

Rest assured you will be dealing with tyre professionals.

Visit Website

Phone:

01474312060

Email:

contact@watlingtyres.co.uk

Location:

Pelham Rd, Gravesend DA11 0HN, United Kingdom, ,

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Watling Tyres 5 star review on 4th December 2019

Barry Hodd

Watling Tyres 5 star review on 8th June 2018

Anonymous

Watling Tyres 5 star review on 12th March 2017

Andy Pearson

Anonymous

Anonymous // 01/01/2019

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“Watling Tyres Rainham were excellent as always. Great service and excellent customer care. Can't recommend highly enough.”

Helpful Report

“What a great experience, and a great price too , had all my tyres replaced , quick and efficient in no time at all and was even given a free coffee , so a big thank you to scooter and Steve plus all the other staff …… will definitely be coming back”

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“They go me straight away and gave me the best price I had found .”

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“Rainham branch customer service was outstanding. I will be returning for all three changes and recommending them.”

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“Prompt & polite service & gave me a good deal”

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“Front tyres and tracking on my van, very speedy and friendly service, knowledgeable at rainham mark. and helpful staff”

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“Watling Tyres, Rainham were very helpful and friendly! Service was very quick!”

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“Watling Tyres, Gravesend, has been my tyre go to for years. Always service with a smile. They're always busy, but that's testament to their service!”

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“Have always used Watling Tyres Rainham for all tyres etc and found them to be most friendly and professional.”

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“Lovely staff, looked after me and fixed the problem quickly. Highly recommend 😊”

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“Nice Quick service by helpful staff”

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“Always come here Helpful and pleasant staff Fixed up my tyres to get me back on road.”

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“Fast and professionally service with a good price.”

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“Rung the rainham branch up for two tyres, they didn't have the ones I needed in stock. So ordered them and arrived on the Monday. Polite and friendly staff Hassle free.”

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“Watling Tyres Rainham . Excellent service , friendly helpful staff. Used their services twice in last few days to fix a slow puncture on my vehicle and then new tyres for my daughters car . Would definitely recommend.”

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“I was regularly getting tyres fitted by them and was happy with the price and service. Recently I was really disappointed with the price I was given. I am talking about budget tyres here. I paid about £45 for tyres 195/65/15 in pandemic time and about £40 just before pandemic and I also have invoices too. But this time I needed 205/60/16 tyres for a different car and I was told £75 for each budget tyre which seemed to me far too much than what I paid, and used to pay before. I have been going to them for more than 4 years and never experienced this. The staff I was served by kept telling me that that's the price my manager just said so I can't do anything about it. I wonder he might be a different manager though. Anyway, I am not happy and had to leave without replacing tyres. Very bad service ☹️☹️☹️”

Helpful Report

Thank you for leaving us a review, we do appreciate all customer feedback and would like to respond to the review please: We do completely understand that it can be frustrating to be quoted a price that is higher than one you may have been expecting, so we would like to explain why this was the case when quoting for your tyres. Firstly, the tyre size that you requested a quotation for are larger 205/60/16 tyres than the tyres you previously had fitted (being 195/65/15) so naturally the larger tyres will be more expensive than the price you paid previously for smaller tyres. We do always try to be very competitive with all our pricing models and we do understand this is such an important factor for all customers in their buying decisions, your particular case is no exception to this. Secondly, it is, unfortunately, a sign of the times that since the global pandemic squeezing supply and demand across the whole sector, prices have increased (this year in particular) and everyone is feeling the effect of inflated prices derived from manufacturing, transportation and supply cost inflation. This means that we now also have to pay increased costs for stock products, however we are acutely aware that we need to remain as competitive as possible to serve our customers at all times. We do thank you for your previous custom and, if you have not already purchased your tyres, please do contact us to discuss this as we really do value each and every customer and our aim is to retain as many customers as possible by providing an excellent service and a competitive pricing structure. With thanks, The team at Watling

“I had 2 punctures in my tyres and they were really helpful and friendly. Being a woman I find most places over charge and try and take the mick but with the Swanley branch they literally helped me out and gave me the best price. Thank you again”

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“I came to Watling Tyres in Rainham as I had an issue with my front left tyre! It was losing pressure but didn't have any real signs of being a puncture so I took it to the guys at Watling Tyres and bless them they were amazing!! The tyre is only a year old so I was obviously really keen not to have to replace it, and the team worked wonders to find the issue and then fix it for me! They were super helpful and the whole process was done in less than 15 mins and I was back on my way! More than happy to recommend them to anyone and will also look at them again when I need to replace my tyres (hopefully not for another couple of years thanks to this visit!!) Highly recommended!!”

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“Fantastic service for Maidstone branch. Can’t fault their attention to detail and willing to get the job done in good time. Have and will recommend them to anyone.”

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“The chrome wheel trims on my BBS Monaco 18 inch wheels were badly dented and damaged beyond repair during the fitting of new tyres at Maidstone branch of Watling tyres. The trims had one or two minor imperfections before the tyres were fitted but afterwards they had four large creases where an incompetent fitter had tried to remove the old tyre. Dave the experienced fitter denied all responsibility for the damage and offered no compensation or apology. He agreed to fit a new trim if I supplied it. They cost £65 - £95 on eBay. My advice is Don’t trust Watling Tyres to be honest and professional.”

Helpful Report

Dear David, Thank you for taking the time to leave your review. The team at Watling do appreciate all reviews, and we see these as a "customers" insight to our operation as a business. We have taken a look at this review and discussed it with the Maidstone branch and would like to communicate this to you please. It was Dave at Maidstone that carried out the work on your vehicle, that is correct. When we started the work, it was noticed that there was mud around the periphery of the damaged areas, which indicated that any damage was of a historic nature. We didn't take any images of this prior to the work unfortunately. The fitter assured us that he used WD40 to ensure a smooth tyre demount during the process to actually avoid any undue damage. Dave did point this out at the time of your visit and, he did also offer to fit your own trims free of charge as an alternative option. Whilst we do understand that it can be frustrating to incur damage to your trims, we do need to assure you that this damage wasn't as a direct result of changing the tyres on your vehicle, as we would of course admit to any mishap or damage caused by any one of our operatives or depots. It is not prudent for us as a business to do anything other than provide a high standard of service to our customers and this is reflected in the thousands of positive reviews customers have kindly left for us at Watling Tyres. However, we would be happy to discuss this further with you if you would like to contact us. Sincerely, Watling Tyres.

Watling Tyres is rated 4.9 based on 3,217 reviews