Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,366 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,366 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

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“Very helpful answering additional questions by promt replies to emails. Professional and courteous throughout, many thanks.”

Helpful Report

“Arrive at destination... First dust off all the cobwebs, shoo the spiders. Wash the dishes as clean the shelves. Remove the old dog chew and tissues from under the sofa cushion. Air out the smelly bath mat. Clean the windows. Now enjoy the view and watch the big black labrador have a poo in our back garden area on two occassions. Much to our own dogs disgust. Great place to stay had the above not been an issue on arrival, despite the list of rules that explain the above is to be done before leaving. We have to say the surrounding area was superb, great walks very relaxing. Be prepared to start a war with the midges.”

Helpful Report

Dear Gary - Thank you for your review and comments regarding your stay at Loch Awe. We take all feedback very seriously and will of course pass your comments onto the owners for their consideration giving them a chance to look into the points raised. We are sorry that the lodge was not quite up to expectations and we will review this ourselves too as standards are very important and that the high standards are maintained. Regards All at Waterside Breaks

“Disappointed that I couldn't book online. When I did book by phone I said that I wanted to pay for the whole holiday but have since found that only a deposit seems to have been taken. Good response to my original booking request with a phone call and email the following day. When I called back the lady was very friendly and helpful.”

Helpful Report

Dear Mr Uden - Thank you for your review of our service and comments. We are remote booking service for many different owners and we are unable to take direct online bookings for selected owners. If requested we would of course take full payment if that was your wish and apologise if this was not noted at the time. Of course we can arrange for this to be done if you wish straight away and re-confirm your booking confirmation? We wish you a lovely stay at Lake Pochard. Regards All at Waterside Breaks.

“Although the desciption of the lodge and surroundings were adequate the restrictions for our dog were not highlighted or specified which would have influenced our decision not to book the lodge and we now will lose our deposit due to the specific restrictions for our dog in this rural location. You should mention these restrictions in your advert then there would be no misrepresentation of this lodge and location as regards to the amount of rules regarding pets.”

Helpful Report

Good Morning Linda - Thank you for your review and we are sorry that the local pet rules are not suitable for you.The owners at Lake Pochard have changed their pet rules a little to ensure pet are kept on their leads around the lodges. This is due to their the number of ducks and geese being about with many being bothered and chased into the water. There are so many lovely dog walks and areas within yards of the lodges and a fabulous network of trails and paths to follow through the lakes for all to enjoy in the Cotswold Water Park region (no leads required) and these lodges are so popular with pet owners for these reasons. Pets are generally required to be kept on leads in most locations around lodges and holiday homes. Best Regards - All at Waterside Breaks

Author didn't leave any comments.

Helpful Report

Dear Brenda, We are very sorry for this error, we are normally so very careful in checking all names and addresses as it is very important to address everyone correctly. I can assure you all our records have all been updated accordingly. Have a lovely day and enjoy your stay in the Isle of Wight in September. Best Regards - All at Waterside Breaks

“The only thing I can really say is absolutely fantastic. We found an amazing place but thought we had left it to late as we enquired out of hrs. Within 20 minutes I recieved a call and all was booked. First class service, thank you.”

Helpful Report

“Easy to book. Good site. Holiday cottage view was absolutely phenominal. Number 22. Swans passing our window every night not to mention the boats sailing by. Not to forget the heron who visited our French doors every night for something to eat. My husband even bought a tin of pilchards for it as they only eat fish and meat. The view was so spectacular we almost forgotten we had the television on and missed some of our programme. Spot on. Loved the cottage too and locality but we did have a couple of hiccups being the heating wasn't Good as the electric heater on the wall was hopeless and the wall fire didn't work although the owners came to have a look at it. Fortunately we only felt the cold for three nights of our seven night stay and we just put up with it. The view made up for it I'm pleased to say. The bed was springy hurting my back and my husband said the same and he never complains. However, there were two more twin beds in our cottage and we slept separately (first time in 45 years) and achieved a better nights sleep thankfully. We hired a boat for the day and had a great day. All in all our holiday was lovely despite the cottage hiccups which I'm sure will be put right. The cottage had all the equipment needed if you wanted to do any cooking. All electric cooking facilities. I would recommend these cottages and Wroxham definitely but I would like to return if the heating and mAtress were to be replaced. So thank you for a lovely holiday. Maggie and Alan.”

Helpful Report

“Always easy and a pleasure to book a holiday, great people to deal with .”

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“So far so good - no problem with booking. friendly and efficient. Looking forward to our summer break now!”

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“Very straightforward booking system and prompt replies to emails. Very pleased”

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“Very easy booking system, polite and helpful staff. Would recommend and use again.”

Helpful Report

“The women i spoke to ( charlotte) was very polite. Phoned the owners to make sure it was ok for for 4 adults as it stated 2 adults and 2 children. Few days later my money was took from my account but had not heard from the holiday park to confirm and give me final instructions for when we arrive. Sent charlotte a quick email and she chased it up and got a reply from holiday park via eamail within a hour to finalise it all as they had sent to wrong email add. Very good and quick service”

Helpful Report

“Just a bit confused about checking in times as would like to be there fore 3pm as it says on the terms and conditions but we have been told 4pm. I think this should be made more clearer in the terms and conditions.”

Helpful Report

Good Afternoon Mrs Day, Thank you for your review and message. We have checked with the owners and iIt seems that the check in times have changed recently. We apologise for this error and have now amended our confirmation and terms etc. We wish you a lovely time at Stonerush Lakes in Cornwall. Best Regards - All at Waterside Breaks

“Excellent. No problems at all Very friendly and professional.”

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“Easy and clear very good”

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“Charlotte was absolutely delightful. Made booking a joy and trouble free!”

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“Quickly sorted out my requests. Booked within minutes, job done!”

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“very helpful and knew the venues extremely well”

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“Charlotte is a delight. Booking very easy and painless, could only be better if the holiday was free.”

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“good helpful, quick and friendly service, thanks”

Helpful Report

Waterside Breaks Ltd is rated 4.9 based on 1,366 reviews