Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,363 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,363 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent friendly service”

Helpful Report

“Just echoing previous comments. The staff are polite, knowledgeable and efficient with a very engaging telephone manner. I haven't had the holiday yet but the booking has been pain free.”

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“Annabel was very helpful & friendly...confirming my holiday selection to be the right one”

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“Very helpful, and phoned back as promised unlike the other agent we contacted, when we contacted them the price was much higher.”

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“everything was dealt with efficiently ,quickly and to my satisfaction”

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“I was impressed by the knowledge of the sales person. However when I asked if it was possible to book the break for less than a week I was told this was not possible but on speaking to the owner was told no problem. This is a case of misleading selling as your sales person stated they had spoken to the vendor and they said no. I am however now happy with the price and the prperty”

Helpful Report

Hi Jacqui, Thank you for your comments, we have looked into this as it concerned us we had done something wrong. The owners at Norfolk Broads Direct are not offering or advertising short breaks on any of their cottages over Xmas & New Year and have asked us not to promote this option as they were unable to offer differing changeover times due to staff cover. However, in this instance following a conversation you had with them directly they were able to work with your chosen dates and manually changed the booking dates over. We do not aim to mislead in any way and try to help and provide our customers with all the correct information as we know it. We wish you all a lovely break in Fair View Lodge over the Christmas period. Regards, Waterside Breaks.

“very good straightforward”

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“Probably the most helpful and friendly customer services person I have ever spoken to. The call was answered on the 2nd ring and the representative knew all about the property, the additional details and follow up contact process. A large amount of information was conveyed to me but all in a very pleasant conversational manner rather than just a statement of fact. All in all top marks 10/10.”

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Hi Julian, thank you very much for your kind review, I will pass your comments onto Annabel, she will be delighted! :) Regards Tim, Waterside Breaks

“Very quick, very informative and very pleasant”

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“Very polite and helpful would reconmed to others hope to book next year for 2014 if all go, s well thank you for all your help”

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“excellent service by Tim!”

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“Fantastic service. Thank you. Lisa Taylor”

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“Lovely, friendly staff, very efficient service, knowledgeable about all properties and helped me find the ideal property for my holiday! All round excellent service and will definatley use again for my next holiday!”

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“Excellent service. Call returned quickly and efficiently. Email with details received as promised.”

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“So So Helpful and very fast service, all done within a few minutes and then 2days later booked me in for an extra night.”

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“CHARLOTTE WAS VERY HELPFUL IN EXPLAINING THE CONTENTS OF MY RECENT BOOKING, AND I WAS VERY PLEASED WITH THE OUTCOME. I WOULD RECOMMEND ANY HOLIDAY THAT SHE WAS ASSOCIATED WITH, THANKYOU. REGARDS......TONY ADAMS”

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“Thankyou. The internet booking routine proved problematic for this reservation in mid 2014, with links etc not working. However, the telephone service was excellent, absolutely top quality, and much the best way to do business”

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Hi Andrew - Thank you for constructive comments and review - unfortunately we do not have all prices up for 2014 as yet which may be the links were not showing what you were after. I am glad that we were able to help and find you what you were after. I think you may have missed completing the Star rating so it has not registered, we would be grateful if you get a chance to update you review. Thank you. - Tim, Waterside Breaks

“WE received a prompt reply to our voicemail and, whilst our choice was not available for the dates required, Tim was quick to provide us with a number of suitable alternatives and our booking was made in a matter of a few minutes.”

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“Excellent service and very pleasant to speak to on phone. Hope the holiday is as good many thanks.”

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“very helpful on phone when making enquiries and booking.”

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Waterside Breaks Ltd is rated 4.9 based on 1,363 reviews