Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,363 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,363 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

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“Very helpful, customer service, gave different options, and very efficient. Thank you Charlotte.”

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“Well this Holiday was so so simple to book,I filled a online form out on a Saturday night and got a phone call on the Monday morning the lady was so helpful and explained the holiday to me so the only thing left to do was to pay a deposit simple can't wait for the Holiday now.”

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“Very pleased with the phone operator we spoke to knew all the answers to the questions we had made the booking process easy hope our holiday is as good as the booking process”

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“Sent my e mail late on Tuesday received call back early Wednesday. Very effient and friendly service, holiday was explained to me and booking process very easy.”

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“Very goog customer service many thanks”

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“Within minutes of making the booking online, I was contacted by a very nice gentleman who was very helpful, pleasant and fully versed in what I had booked making me feel very confident in the company.”

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Dear Caroline - Thank you for your lovely comments about our booking service, our reviews are very important to us to ensure we keep our standards high. We wish you a great holiday. Regards from all at Waterside Breaks

“All the staff i spoke to were both helpful and knowledgeable and made the booking process very easy.”

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“Be better when making enquiries whether by email or telephone to be told of additional security deposit. Do not understand why security deposit (Returnable) is taken at the time of booking when the holiday is over 6 weeks away should be taken on arrival ?? Paid an extra 2% credit card charge on the £75.00 do I get this back too £1.50 ??”

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Dear Mrs Ford - Many thanks for your comments regarding the refundable security deposit for your stay at Peninsula Cottages in Wroxham. About 50% of the owners we work with have such a security deposit in place to ensure their properties are returned as they should be but many of them do not have a facility to take monies on arrival like hotels can when they check in. The details of the security deposit are included in the property description on our website and this is also explained at time of booking. Unfortunately credit card charges are those charged by the credit card company at 2% and all credit card transactions are levied at this rate so these charges are extended on by the owners. We are unable to do anything about this I am afraid. We would be happy to discuss with you anytime and in the meantime wish you a lovely holiday at Peninsula Cottages. Regards Waterside Breaks

“Charlotte was helpful, professional and pleasant. I was impressed with her high level of customer service.”

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“Always first class service,quick to reply,been using the service for.many years.”

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“Impressed to receive such a helpful and informative service from Waterside Breaks. Everything was dealt with as promised & very professionally. Keep up the good work!”

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Thank you for your lovely comments about our booking service, we wish you a great holiday. Regards from all at Waterside Breaks

“Fast response and very efficient, would definitely deal again”

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“Very efficient, friendly and professional at all times. Prompt with their replies and booking guidance. Thank you”

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“Very friendly and efficient. Would definitely recommend. Thank you.”

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“Excellent customer service for throughout the booking process.”

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“Hi I would just like to say what an excellent service was provided by the booking team at Waterside Breaks Ltd. when we booked our 2015 summer holiday in Wroxham. It was quick ,easy and very professional and gives you confidence that the holiday accommodation will be the same.”

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“Very helpful and supportive staff.”

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“(I hope I have used your star rating okay, it should be a 5 star rating) Two phone calls involving two of your staff (Annabelle and Charlotte), and every second spent with them was a delight. No negativity despite my family's requirement being a trifle difficult, helpful in the extreme, and both bright and cheerful. Thank you both, we had left booking our holiday far later than we usually do, but nothing was a problem. If your star ratings .went higher, you would have been rated at the maximum, whatever it was. Thank you, ladies.”

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“ever so efficient and helpful thanks.”

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“Excellent service and easy booking the lady who I spoke with was very informative all in all great site will use again”

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Waterside Breaks Ltd is rated 4.9 based on 1,363 reviews