Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,372 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,372 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good friendly staff and knowledgable. The response to my online request was vague, stating I would be contacted to confirm my request. I never recived that call (no phone record of missed call) although Waterside said they tried to contact me. As a result the accommodation I'd booked was released, without me being informed, and had to accept 2nd choice accomodation. Only after I had initiated contact with Waterside Your people are good but your booking processes are extremely weak.”

Helpful Report

Dear David, Many thanks for your review and valuable comments. We are sorry that your first lodge choice was booked for the dates that you wanted as these were popular dates. We handle every enquiry we receive straight away, holding the property and contacting each customer as quickly as possible, leaving messages if we are unable to speak directly. We are very sorry that in this instance that you did not get a call or message which concerns us as to where we had left a message (maybe we dialled an incorrect number?) but when we did not hear back the property was released after 24 hours due to it being the last one available. We wish you a lovely time at Lake Pochard in the Cotswolds and again we apologise for any mix up caused by our error. Regards Waterside Breaks

“Left my booking really late and booked on a Sunday to go away the following Friday. Monday morning had a call to say, that as my first choice was not available, could they suggest something else. Left it with Charlotte who found me 2 places to suit my requirements and we are here now in a stunning lodge, sitting out on the deck listening to the stream rippling by, in utter peace and tranquility...gorgeous!”

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“Knowledgeable and helpful with our pre booking enquiries”

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“Quality selected accommodation. Highly recommend”

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“a very immediate response to our enquiry, helpful on dates , good information.”

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“Very good customer service”

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“I rang with a query on a specific holiday & the answer was provided quickly, following a conversation with the venue. Without me asking, an alternative was found & this was highly suitable, all within an hour and with one phone call from me. Thanks!”

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“Prompt response to my enquiry and dealt with efficiently”

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“A very prompt reply to my request, Charlotte was very cheerful and helpful. We have not booked with Waterside Breaks before, so hopefully it will be, cheerful and carefree as our conversation thanks.”

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“Booking was easy and web site informative.”

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“very helpful and professional.”

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“Very efficient and friendly service. Very impressed and will use again. Excellent”

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“Quick response to provisional booking. Friendly and courteous over the phone. All information and booking conformation email sent as discussed.”

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“Very polite,professional company, would recommend booking a holiday with them.”

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“The representatives who we spoke to were very helpful and friendly. They did their best to provide the cottages we wanted, despite many of them being already booked. We were found 2 cottages together, which was the best option as a larger cottage was not available. Very good explanations of the properties and the surrounding area.”

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“Good honest service helped me a lot”

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“Clear speaker who did't try to gabble as though on a time trial!”

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“As always polite helpful excellent customer care Thank you”

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“Booked a lodge but at first was advised had to pay whole amount so asked to leave it for now. Helpful staff contacted owner and asked if they would take a deposit instead and they did. Much appreciated.”

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“A quick and personal response.”

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Waterside Breaks Ltd is rated 4.9 based on 1,372 reviews