Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,363 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,363 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charlotte who made our booking was very professional, friendly ang efficient. Thank you Charlotte”

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“Very precise and detailed information about the holiday accommodation made choosing the right place straightforward. Delightfully simple booking process and great follow up to secure the deposit.”

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“You were prompt polite and courteus many thanks”

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“Ery helpful”

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“Charlotte was very helpful and pleasant when dealing with my booking. I was called back straight away and she was very polite when dealing with my holiday booking.”

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“Extremely quick in contacting me to confirm my booking and very friendly and helpful.”

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“Thank you to Annabelle for her polite, pleasant and efficient handling of our booking!”

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“My booking experience with Waterside Breaks was first class. Tim was most helpful when dealing with my enquiry about availability and kept me informed whilst waiting for a response from the cottage owner, phoning me back as promised. My email confirmation arrived promptly. We are really looking forward to our holiday in March.”

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“Very prompt response to my online booking. All information sent within minutes of confirming booking.”

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“Quick response to my enquiry and friendly and helpful staff. Thahks”

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“Charlotte and tom were very helpful and made the booking process very easy....We are all looking forward to out new year break even though it's a long time to wait....”

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“Very easy booking. Staff excellent.”

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“Tim was working on a Saturday afternoon just after New Year and proved to be very helpful i have booked today.”

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“Easy enquiry form and swift and very pleasant and warm response”

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“Very helpful. After a couple of phone calls. Everything was sorted.”

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“Easy to use website and plenty of description & photos available regarding each place. When I was contacted by a representative, they were extremely friendly and helpful. Would definitely recommend them.”

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“Helpful, efficient would use again.”

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“My daughter and I booked a M - F break at ......... The accommodation was not as pristine as shown in your brochures but the problems we had were immense. Each day more than one thing went wrong some of these included heating breaking, fridge turned itself off twice, television in bedroom did not work as it was an old style and the digi box had been taken away so there was no chance of watching television in the bedroom, the shower in the second bedroom had to be fixed as broken and no hot water, the drainage was atrocious and the showers kept filling, the toilet did not take the water away and sewage was coming up. These are just a very few of the problems we encountered. When we reported it no one from management even bothered to contact us, when they said they would. The only person we saw was the under manager who took details after about two days and said the manager would contact us. Our whole holiday was spent staying in reporting defects and waiting for them to be fixed. After spending a long time trying to contact them the manager did call but said they could only give us a weekend in the house during December to February which meant we would have to travel all the way to Cornwall for one full day at the coldest time of the year. This was totally unacceptable and I would never use them again.”

Helpful Report

Thank you for your review. We are really sorry to hear about holiday and horrified to hear about the list of issues that you have experienced. Are you able to let us know your name and which property you were staying please so we can look into this for you and speak to the owners regarding your stay. How has it been left with the owners at this point too please? Thank you. Tim Wells, Waterside Breaks

“Helpful efficient and warm the assistance was excellent and the booking simple. Ànn green”

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“Tim was very polite and informative , the booking process took a matter of minutes . Looking forward to the holiday . regards Christine price”

Helpful Report

Waterside Breaks Ltd is rated 4.9 based on 1,363 reviews