Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,363 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,363 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“amazing help and service thank you Charlotte”

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“Very good customer service and help us to book the best place to are means”

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“The process of booking was just so easy and friendly! I spoke with Charlotte who was simply lovely and very helpful, and I knew all of the key information very quickly. I made payment for the deposit and voila! I'm off on holiday soon. Emails came through as was promised and I'm very excited. It really helps when it's easy to book a holiday, it gives you faith in what's to come. Thanks guys!”

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“booking very easy thank you”

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“we are able to take our two small dog's with us,this is a first for them.”

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“Rang Chloe to make a booking.She was very polite and most helpful.Now looking forward to our holiday in Wroxham”

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“Following on from a website enquiry an agent called me to discuss availability. We made a reservation with the agent during the call.”

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“Very easy booking, alway helpful. Thanks Charlotte”

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“Good choice of locations. Great service from the team”

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“It was a fairly quick process to make the application for the holiday”

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“Easy to talk to and welcoming”

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“Good friendly staff and knowledgable. The response to my online request was vague, stating I would be contacted to confirm my request. I never recived that call (no phone record of missed call) although Waterside said they tried to contact me. As a result the accommodation I'd booked was released, without me being informed, and had to accept 2nd choice accomodation. Only after I had initiated contact with Waterside Your people are good but your booking processes are extremely weak.”

Helpful Report

Dear David, Many thanks for your review and valuable comments. We are sorry that your first lodge choice was booked for the dates that you wanted as these were popular dates. We handle every enquiry we receive straight away, holding the property and contacting each customer as quickly as possible, leaving messages if we are unable to speak directly. We are very sorry that in this instance that you did not get a call or message which concerns us as to where we had left a message (maybe we dialled an incorrect number?) but when we did not hear back the property was released after 24 hours due to it being the last one available. We wish you a lovely time at Lake Pochard in the Cotswolds and again we apologise for any mix up caused by our error. Regards Waterside Breaks

“Left my booking really late and booked on a Sunday to go away the following Friday. Monday morning had a call to say, that as my first choice was not available, could they suggest something else. Left it with Charlotte who found me 2 places to suit my requirements and we are here now in a stunning lodge, sitting out on the deck listening to the stream rippling by, in utter peace and tranquility...gorgeous!”

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“Knowledgeable and helpful with our pre booking enquiries”

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“Quality selected accommodation. Highly recommend”

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“a very immediate response to our enquiry, helpful on dates , good information.”

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“Very good customer service”

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“I rang with a query on a specific holiday & the answer was provided quickly, following a conversation with the venue. Without me asking, an alternative was found & this was highly suitable, all within an hour and with one phone call from me. Thanks!”

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“Prompt response to my enquiry and dealt with efficiently”

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“A very prompt reply to my request, Charlotte was very cheerful and helpful. We have not booked with Waterside Breaks before, so hopefully it will be, cheerful and carefree as our conversation thanks.”

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Waterside Breaks Ltd is rated 4.9 based on 1,363 reviews