Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,012 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lid arrived promptly. It is slightly too large, so will need to be weighted down to prevent it flying away, which was the fate of the original one!”

Helpful Report

“Good range of products and speedy response to any queries. Delivery was quick. Only criticism is that there is no advance notice of deliveries, just a text or call on the day. We happened to be free for both but it could have been a problem.”

Helpful Report

“Delivered promptly and looks good. Snag initially, as the box seemed to contain just the butt itself. The instructions and accessories, it turned out, were inside - invisible and inaccessible because the 'childproof' lid deteated adult arthritic hands. In the end, I got a neighbour's child to open it! It might be sensible perhaps to put some abbreviated form of the instructions, or at least a list of contents, on the outside of the drum. That said, it seems a very robust and well designed piece of equipment, with sufficient options to cover most local circumstances..”

Helpful Report

“Very quick and prompt delivery. The butt itself didn’t come with instructions as it should have, but customer service replies were very fast and the website had useful videos and documents to help guide installation. The butt itself was fairly easy to install, though additional tools were required for creating the hole in the butt and attach/screw in the diverter. Overall very pleased with it, and looking forward to collecting rainwater soon!”

Helpful Report

“Staff were very helpful when I phoned up to ask a question. Delivery was very quick and well packaged.”

Helpful Report

“looks Ok so far. Slightly tricky to screw the tap in buit I did it”

Helpful Report

“Good selection of butts at competitive prices”

Helpful Report

“Order easy and arrived when it said it would. Water butts as described”

Helpful Report

“Have used company before for bulk tanks but wanted something more attractive this time. Good robust item, quite expensive but the quality and style is what you pay for. Came with all the parts to fit to a down pipe, tap etc.”

Helpful Report

“My only problem is the butt doesn't fit flush to wall. But delivery and packaging were very good”

Helpful Report

“Ordering from their expansive website was easy. A telephone query was dealt with quickly. My order arrived promptly but as to the delivery itself, this left much to be desired.”

Helpful Report

“Very happy with the oak lookalike water butt. The quality is excellent & delivery was very speedy. However I have 2 very small criticisms. One, I would've preferred to have had the option to choose the type of tap supplied as I had to order an additional tap which could be connected to a hose. The only other query I have is whether the lid is going to collect a couple of inches of water on top of it: of course it's not rained since we installed it!”

Helpful Report

“The water butt was very well packaged and delivered promptly. Love the quality and very happy with the order.”

Helpful Report

“Fast and efficient order process. The water butts appear to be sturdy specimens but time will be the judge I guess.”

Helpful Report

“Arrived quickly, filter set missing from purchase of butt so very grateful”

Helpful Report

“I purchased the diverter which works well as expected but only 4 stars as one part which needs to be cut as per width of the drainpipe was tricky. I get the need for flexibility in the product but it somehow needs to be easier to cut.”

Helpful Report

“Pretty good delivery timescale considering the intervening bank holiday. Items as ordered and first valve fiteed today”

Helpful Report

“It arrived in good order, all put together easily, just need a lot of rain.”

Helpful Report

“No problem with Water Butts Direct, but they should seriously consider using a reputable courier rather than DPD, who can’t be doing Water Butts Direct’s reputation much good. If I’d known they used DPD, I would have bought elsewhere.”

Helpful Report

“Impressive delivery, very quick. Instructions were a little "thin"; more could be added to describe the fitting of the plastic hose at both ends. Otherwise very good.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,012 reviews