Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,012 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately there was no communication updates regarding the order and when I did call t”

Helpful Report

“My parcel was delivered to totally the wrong address by Evri. Use of this courier was why I have given a low rating”

Helpful Report

“No info on pipe diameter of the diverter, so I ordered the wrong extension hose. I had to cobble together with mastic and jubilee clips to make it seal. Also the pipes on to the diverter and the butt leaked at both ends and needed gaffer tape to seal. Although email warned that items could come separately I fail to see the necessity of 2 "linked" water butts coming on separate days.”

Helpful Report

“Ordered a waterbutt but they delivered the wrong size. They had a rapid response to my complaint but then I was given another delivery date which was missed without comment. Complained again, and told I need to wait another 7-10 days for delivery.”

Helpful Report

“Not a good first experience. Basically they sent a bungled order. Got only one of the 2 butt's I ordered, and I got a stand I didn't order. Also, nowhere in their confirmation of the order do they state the particulars of the order. The 2 agents who helped me on the phone were courteous and helpful.”

Helpful Report

“While the water butt and stand are good and what I expected, there was only one inlet/outlet pipe with a plastic nut to secure it which meant that the spigot didn't have a nut or vice versa!. Luckily I managed to cannibalise material from my old broken water butt otherwise the new one would have been unusable. The water diverter doesn't have a cap so all sorts of dirt and leaves could get in to block it. Rather a disappointment”

Helpful Report

“Product came almost week after dispatch, and in a state as it has fallen out from a lorry and was run over by it. Photos for proof attached. I have managed to Push out main indentations but it's far from good condition.”

Helpful Report

“Edit instructions with easy way, please. pacaging fine, delivery is also fine. its tap should be arrow which side is water drops. we may check water level from outside (make transparent plastic meassurement which we can see from outside. which liquid we may use to clean, guide me.”

Helpful Report

“Purchased just under a year ago. Heat experienced July 2024 buckled the top.”

Helpful Report

hi Janet we haven't received your email regarding this perhaps it was sent to our no-reply address which is used for auto confirming orders please email us at cs@gm8group.com along with your order number and we'll get this looked in to for you kind regards Stephen

“I rarely give poor reviews as I consider myself to be realistic when it comes to business challenges. However, on this occasion I find that I am unable to give a higher rating. I chased for an update on my order when it did not arrive to be told they were awaiting the item to come back into stock some 8 days later. Adding this on to the time I had already waited was disappointing. No apology was given. I asked if they could guarantee my water butt would be sent out immediately stock came in, but no response to this. I chased again and was told delivery had been put back again. No apology this time either! My water butt has now arrived and I am happy with the quality. Had the delayed stock communication been handled better, my review would not have been so poor. Please consider your customer a little more when delivering bad news.”

Helpful Report

“The water butts are fine, delivery as expected, but the linking kit supplied does not have threaded connectors to fit the linking hose to the preformed threaded holes. To install this kit would require me to drill holes in the water butts which is daft when there are threaded holes in several places placed by the manufacturer. I have sourced a better kit from elsewhere, at half the price. The response from seller was dismissive.”

Helpful Report

“Ordered a 250 ltr water butt which took 2 weeks to arrive despite my order stating 3-5 days for delivery. At no point during the order process was it mentioned that you had no stock of this spec. If there had been I wouldn’t have ordered it. It’s basically sales under false pretences! Very poor service; absolutely wouldn’t recommend.”

Helpful Report

Hello, sorry to hear your experience wasn't 100%, we strive to do our best but sometimes we can fall short we have made changes to assure this issue will not occur again kind regards Stephen @ Water Butts Direct

“Item arrived fine and customer service friendly, but was charged £51 to return item for a refund. Item was free to deliver and different couiers were used for the expensive collection. Can't help feeling that I have been overcharged for this return, even if item was fairly large. For this reason, I am very unlikely to shop here again.”

Helpful Report

Hi, Please be advised the original item price does take into account what the supplier charges us to ship it. The £51 collection fee is the same costing as shipping fee.

“The finish is poor, in relation to the image on screen - it's obvious it's plastic at the front which negated the terracotta effect. I understood a hose was additional to a tap. This was not included.”

Helpful Report

HI Margaret Please email into cs@gm8group.com with your order number so we can assist you

“We received the water butt and it had lots of holes in it - looked like poor moulding - very thin. Awaiting pick up of butt and replacement. However, customer service had been good and communication has been well received”

Helpful Report

Hi Tania Please be assured all your feedback has been passed onto the relevant manufacture

“Poor Custome Service. The water Butt is great. However, the delivery company left a very large, heavy pallet to which the Butt was attached for delivery. When I contact Water Butts Direct to explain it was going to cost me £40 for a Council Bulky waste collection, they refused to contact the delivery company to collect the pallet. They simply said to leave it on the street and hope someone else takes it away! Living in the City, this is not helpful. I am therefore £40 out of pocket.”

Helpful Report

“Thin poor quality plastic, particularly around tap hole. Had to re-make hole and buy larger fittings to overcome. Much inferior in quality to my old water butt.”

Helpful Report

“Not great service and found out after the fact that I could have saved money by getting the water butt from B&Q.”

Helpful Report

Hi Daniel, We dispatched your order a day after you ordered (8th of Dec) and can see this was delivered successfully on the 9th of December. So we are unsure what the issue may have been, a part from the Harcostar hose which was ordered (but it does state this is for use of Harcostar products only). We do appreciate any feedback so we can work on any further issues in the future. However, for pricing matters, every website and company is different. Kind regards Water Butts Direct.

“The water butt was received in excellent condition and was very easy to install. I have rated this as good not excellent because I did not receive any notification of when to expect the delivery apart from an email from the courier on the day which did not include an ETA which meant waiting in all day which is unusual these days. Their email also stated that the delivery was from 'GM8 group'. I did not recognise this name and initially thought it was a spam delivery message.”

Helpful Report

“After unwrapping the over use of shrink wrap , all the components looked quite cheap , this has been the case because the tap leaks , the hoses leak and the stand is very flimsy when you think it has to hold that amount of water . Not my best purchase at all”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,012 reviews