Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,012 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site says in stock, place the order and weeks later it has not arrived because it was not in stock. Just checked the web site tody 31/03 and it still says in stock when clearly its not.”

Helpful Report

“DPD delivered to wrong address and returned Water Butt to Argos Epsom. Water Butt Direct customer services were rude and poor.”

Helpful Report

“I did not like the way in which I was spoken to by your staff and treated.”

Helpful Report

“Review asked for and itme not recieved! How does that work??”

Helpful Report

Hi Janet, if you could e-mail cs@gm8group.com with your order details we can check your order status for you. The e-mails asking for a review are sent out automatically after you have placed an order. Mandy

“Ordered over a week ago, called Customer Services, no indication when waterbutts x2 would be delivered.”

Helpful Report

If you could forward your name and order details to Customer Services at cs@gm8group.com we can look into this for you. Mandy

“Only a 1 as I am yet to receive my water butts, and I haven't had notification of when they are arriving”

Helpful Report

“I purchased over £500.00 for my butt but it is continually leaking from the back hole, it is staining my tiles.?? i did purchase to request for one of the grip plugs for the basket for the shrubbery.. twice i fack but yet noone got back to me even to this day!!”

Helpful Report

hi Karrien I don't recall seeing anything of this nature in our inbox, could you please email to cs@gm8group.com along with your order and we'll take a look in to this for you we will need photos of the leaking and discuss with our supplier, otherwise you can also call 0800 688 9825 to discuss this kind regards Stephen @ Water Butts Direct

“Great - but...... Super sturdy water but that fits the space - was not cheap but is perfect for what we need - however: No instructions how to fit the diverter. Delivered to the WRONG ADDRESS. No response from customer services regarding the wrong address when I emailed after I had rescued / found it. Nothing. (ordered March, email to customer services in April, review June 2024)”

Helpful Report

“Contacted customer service as water butt had not arrived, said they were having problems with their carrier, ask them to phone them but unable to, they would email, still not heard anything, ill probably cancel and reorder with someone else, disappointed”

Helpful Report

“Have not received the product”

Helpful Report

“Stillhavent recieved it,2 weeks after purchase.”

Helpful Report

“Not received yet so how can I view it!”

Helpful Report

“Rude telephone staff and no information provided re the installation process for a replacement Graf tap. I originally purchased the most expensive largest Graf Water Butt - £300+”

Helpful Report

“Very poor delivery, poor quality product. I called the customer service line to ask why I had only received 1 of my four boxes and I was told by a rude phone operative that it was not his fault and he would call me back with delivery times. He never called back and the remaining 3 boxes turned up over 3 days. I will not use water butts direct again.”

Helpful Report

“They haven't arrived.”

Helpful Report

hi Julia please provide your order details to us cs@gm8group.com and we can look into this for you kind regards Stephen @ Water Butts Direct

“Not exactly able to evaluate your company as the item has not yet been delivered by Evri.”

Helpful Report

hi Jacqueline I'm very sorry to hear this can you reach out to cs@gm8group.com with details of your order and we can look into the whereabouts of your order kind regards Stephen

“Would have been better had lid matched website one for Garden Lake butt, it’s a cheap one with holes in it , £8 in Screwfix, not impressed, even less impressed with ‘manager’ and lady I spoke to, one suggested I tape over the holes, other said it’s the way they are molded , I’m 74, bought many water butts over the years, never had a lid with holes in them. Mosquitoe city along with other insects getting in ! Gave up trying to talk to sellers, must think we’re either stupid or uninformed! Don’t go there !”

Helpful Report

“I don't know if the products are any good. They use Evri, who have delivered the goods to a completely different address.”

Helpful Report

“Have been asked to write a review of an item that has not yet been delivered. Senseless.”

Helpful Report

hi Ian apologies that this has occurred, can you send us the details of your order to cs@gm8group.com and we'll get that looked into for you kind regards Water Butts Direct

“We ordered the 275L Noblesse Decorative Water Butt. It wasn't made clear on the website that this comes with a large wooden pallet. We asked the delivery driver to take the pallet away and he refused. We asked Water Butts Direct to collect it and they refused, telling us that we should leave it outside our front gate and a passerby will surely pick it up by the next day. It's been there for 4 days now and no one has picked it up. We live in SE London and don't have a car so disposing of it is a real pain. If we had known about the pallet before we wouldn't have made the order. We're disappointed that Water Butts Direct hasn't taken ownership of this issue- the pallet is theirs and not ours.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,012 reviews