Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent product exactly as described and delivery was extremely quick would definitely use them again”

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“Water butt was exactly what we wanted and as described delivery was also quick and efficient”

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“Very pleased with purchase of water butt, tap and stand, and diverter.”

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“The downpipe diverter kit is not designed for the 32 mm drill bit supplied. Washer supplied barely jams into the drilled hole with absolutely no chance of forcing the pipe in. Not sure this combination has ever bern tested together. Very unimpressed.”

Helpful Report

Hi, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Finally arrived after a long wait. There was a lot of moisture in the barrel so the cardboard backing on the accessories pack had disintegrated as had the instructions. An email to the company resulted in new instructions being emailed but they are non-sensicle and in a micro-font that mean nothing to me. I have no idea what to do next, but at the moment I have a totally useless bit of plastic that I cannot fit to my square downpipe.”

Helpful Report

Hi Stephen, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Very reliable company. Excellent service. Good price.”

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“Excellent and reasonably priced garden tool delivered soon after order.”

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“The item arrived damaged. No effort has been made to replace it.”

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Hi Claudia, Apologies to hear you're unhappy. I believe our customer support team have been in contact with you but if the issue still occurs, please contact them on the below email and they'll be happy to assist. Cs@gm8group.com Kind regards, Water Butts Direct

“Excellent service”

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“Very helpful people at the end of the phone, the delivery was quick, product great quality and came with very fitting needed”

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“One stop shop for all things to do with water butts :-) Went to local garden centre and the choice is limited and pricey and so really happy I discovered Water Butts Direct. Very easy navigation, great range and quick service. 3 butts plus add-ons and very very happy. Thanks”

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“Prompt accurate delivery”

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“Very prompt service”

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“Just bought a raised bed and had planned to have some more when space is ready. But - shock horror! This little old arthritic lady found there were no pre-drilled holes and had to borrow a man with a drill. And he didn't find it easy. The finished bed and the concept are great and the price and delivery time very good but not sure now about a repeat performance!”

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“Delivery time was good and took about a week. The products were good quality. Problems : 1. The delivery driver had no concept of contactless delivery and did not wear a mask. He insisted that I sign for the item with a pen he thrust at me. 2. I wanted to discuss details of the products as I had some tricky sizing to do which did not appear in any diagrams. The website warns that the phone does not get answered. Email exchange was inadequate and did not answer my queries. I had to take a chance and order the item without adequate information.”

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“Good quality product, delivery was quick. Only issue was a broken part of the plastic stand, but still OK.”

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“Very satisfied with prompt service and well-packaged delivery.”

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“525 litre Butt arrived without delay and was exactly as described. It was straightforward to commission and fits in better than anticipated.”

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“The water butt was as described and well packaged but still the packing straps left marks on the top of th water Butt.”

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“Very good service with prompt delivery.”

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Water Butts Direct is rated 4.6 based on 1,963 reviews