Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,969 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Product not so good.”

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“Prompt and efficient service.”

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“I initially ordered the 350L water butt. Delivery kept getting delayed because of problems with the supplier. While I can see that the suppliers let WBD down, I feel they could have done something to compensate customers who waited 6 months longer than they should have. (And maybe find another supplier? How hard is it, exactly, to make a big plastic bucket once you have the moulds set up?). I reordered the 250L water butt, which came quite quickly, although it was severely dented in transit. The dent popped out and all seems to be well, but this was careless.”

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We did offer a discount to our customers which was explained in the emails that were sent out. Unfortunately, the situation was out of our hands and I'm afraid it is not as simple to just find another supplier when it is from the manufacturers themselves. This was explained in our emails that were sent out regarding issues with the molding and machines. Sincerest apologies that the 250L Water Butt arrived dented, however, we would have happily resolved this issue for you, but we received no communication regarding this. If you can drop us an email with the details, we can sort this further for you. Kind regards, Water Butts Direct.

“Absolutely spot on. Looks great in the garden”

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“Prompt delivery and good quality.”

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“Lovely- really pleased - looking forward to some rain to fill it up!”

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“Excellent service, speedy delivery and accessories purchased we're good quality”

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“Good service, competitive price free delivery and good product, which I have already installed.”

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“Good quality water butt, quick delivery, good customer service when I called with an enquiry”

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“Delivery delays were not communicated and I had to chase but responses were quick. Very happy with the water butt itself, easy to install and a useful & good looking item”

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“I love it, very smart at the front of the house, I’m really pleased with it.”

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“I’m a first time customer who is very pleased with the quality and service received”

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“Prior to purchasing I had a query which was answered promptly. This is my second water butt and they do exactly as planned. From purchase to delivery was also very well done”

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“Nice product. Very good service”

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“very impressed with value and quality of product and was only place I could find exactly what I needed”

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“Nice and easy to order. Product arrived on time. No problems.”

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“The flexible pipe was exactly what I needed. I had a little issue with the delivery which I now realise was due to the Royal Mail strike but feel I could have been informed when the item was dispatched.”

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“Excellent British made butt - even had markings on lid for drainpipe "insertion". Very reasonable price AND arrived pronto. Very happy -as will the plants/lawn be uponst usage of the "saved" water.”

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“It was so helpful to buy individual replacement parts which came quickly and as described, meaning I once again have a good working water saving system!”

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“Faster delivery than I expected, product excellent quality too. Great communications from delivery courier. Would recommend your service.”

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Water Butts Direct is rated 4.6 based on 1,969 reviews