Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service , prompt delivery”

Helpful Report

“Pre ordered the butt and would have liked an email when it was dispatched. The rain trap instructuons were easy to follow but it was almost impossible to attach the hose to the rain trap and only slightly easier to attach it to the water butt.”

Helpful Report

“Disappointed in that it doesn't seem to be made for the UK market. Didn't come with standard Uk accessories. Unable to find information on the website.”

Helpful Report

Hi Stephen, Thanks for contacting us. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“A solid product at good price, all now set up and waiting for the rain to fall.”

Helpful Report

“I bought the Roto350 litre water Butt with base. It does look look quite good being a shade of dark oak and it might pick up some lichens in time. Delivery was very prompt though not left at my house, but postcode covers several houses, all named. The tap feels quite tough but I was a little surprised it was not brass for the price. However time will tell that may prove it works better whatever it looks like. I wished the connection to the drainpipe could have been on the side or in the top. We had to cut a hole in the lid. It is not practical having it in the front and spoils the overall appearance. Also the tap is very low for a big watering can even when on it’s stand because the stand is not very high. Our stand had 10% off price but it did have several inches of daylight at one point where the top joins the sides. We are not sure how it will stand up to the weight of 350litres standing on top of it. So sadly I can only give 3 stars.”

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“Husband is pleased with his water butt.Ordered late on Tuesday evening,delivered Thursday lunch time.Great service.”

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“Excellent website, prompt delivery and item well packed.”

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“Decided to get more water storage before it ran out so ordered the 800L unit, slots in very well, brass fittings good and secure, so after the last 4 days it’s already a third full! Also enabled the old one to go to smaller runoff 200L and that’s full now too! Don’t delay summers on its way!”

Helpful Report

“Easy and efficient order process, I made a small error on the delivery address which their customer service department rectified immediately with no fuss. Delivery completed in good order within 3 days. With a handy warning to use the release latch on lid to avoid damaging the mechanism, which I was aware of but very good point to highlight.”

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“Productsa s described. Good communication re. out of stock / opore-order goods. Everything arrived safely, well packaged and as per expected date. Sought advice and added to order very successfully prior to dispatch.”

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“Only three stars as base not very sturdy no doubt time will tell if you supports the weight of a filled butt.”

Helpful Report

Dear customer, Thank you for taking the time to leave us a review! If there is still an issue with the water butt not being sturdy. We'd suggest you send a photo to our customer support team, so they can identify your issue and give a solution for you. It may be, that the water butt isn't on a 100% flat surface causing the butt to wobble. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“Lower price than Amazon, shorter delivery time. Good service too!”

Helpful Report

“Lost lid in storm got replacement from water butts direct Good price, fast delivery and perfect fit would highly recommend many thanks”

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“prompt delivery, sturdy and as described. Very satisfied.”

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“Looks a great quality butt!! Great service as well, many thanks”

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“Easy to order and a very quick delivery. Very pleased and I’d use the company again.”

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“Great service and delivery”

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“Easy to order, brilliant product - we have bought 3! Helpful delivery driver”