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Water Butts Direct Reviews

4.6 Rating 1,963 Reviews
90 %
of reviewers recommend Water Butts Direct
4.6
Based on 1,963 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous
Anonymous  // 01/01/2019
Found website easy to use very pleased with waterbut and with the service on a whole.
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Quick delivery, easy to install although I had to adjust height slightly as it almost overflowed. Only problem was, as soon as it was installed it didn't rain for over 3 weeks!
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There was a long delay, (over three weeks), after I placed the order but when I chased it up it arrived the next day.
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Very good quality, quite quickly delivered. All fittings needed included.
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The water but was good quality and best price online. After sales were extremely helpful
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Helpful, understaning and able to explain what was needed.
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This order came quickly and is an absolute delight. Extremely good quality and it looks lovely, everyone comments on it. We wouldn't hesitate to use again, thank you
Water Butts Direct 5 star review on 27th June 2021
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Good value. Prompt delivery.
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Excellent service and very helpful staff. Managed to source a replacement locking lid for a 20 year old water butt. Speedy delivery and very reasonable price. Would fully recommend.
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Excellent service and delivery. I rang about 3 times as really had no idea what to get & they were so helpful. Many thanks.
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Has that real local, family business feel which I appreciate and a willingness to help and advise. I did make a suggestion to review the bundle offering/suggestions for the water butt to ensure that the correct parts are all together.
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Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!
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Hi, Apologies to hear your refund has not been completed yet. Please contact our customer support team via the below email and we'll get this processed for you > cs@gm8group.com Kind regards, Water Butt Direct
The Blackdown 1200 double with lids was easy enough to put together, although the instructions did not describe how to assemble the second bin onto the first and screw it into place, this needed a bit of thought. It's been assembled and in use for just under a month, so it's early days. Although the web site says to expect warping of the timbers, the lids are warping already by about 6mm. It remains to be seen whether this develops further.
Water Butts Direct 4 star review on 1st June 2021
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Super great, great customer service!
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Delivered in a week or so. We have brown faux rattan outdoor furniture, this was a brown rattan-look water butt. Next to a chair it is obviously not the same, but a metre or two away separated by pots of plants it blends well.
Water Butts Direct 5 star review on 31st May 2021
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The water butt arrived on time and was easy to assemble and fit into the down-pipe from the roof. We had a large downpour soon after installation so it filled up really quickly. Very happy with it.
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Good quality products at reasonable prices. Also excellent service.
Water Butts Direct 5 star review on 28th May 2021
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We haven't fixed it up yet so don't know if it leaks. It's a lot nicer looking that previous, green water butts. I hope it lasts through frosty winters. One of the clips holding the lid on was missing. I wrote to the company and received another packet of clips the following day.
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Came quickly and was delivered by a pleasant young man. Was as advertised and seems to be what I wanted .
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Just how I like my shopping - hassle free and exactly what it says on the screen.
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Water Butts Direct is rated 4.6 based on 1,963 reviews