Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,972 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent product, delivered promptly at a good price.”

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“Water butt took over 5 weeks arrive and when it finally did it was obviously a returned it. Mud all over it and one side and when connected leaked from the base. Opted for refund and collection however yet to receive collection date. Very poor”

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“First class product and service. (One small point there was no tape included but it did'nt matter)”

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“Excellent service from Customer Support. Quick response... very good company to deal with.”

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“Perfect and arrived much sooner than expected.”

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“Customer service is terrible phone constantly engaged to try and contact this company is a nightmare My order took a couple of days short of a month to be delivered I sent emails and got a reply to only one which gave me a maybe date. The order finally arrived and there was just a delivery note included no information or instructions and that was a problem with the gutter mate. I was supposed to get an email telling me that my order had been dispatched but that never arrived either the order just turned up. As for the items they all look ok with no apparent damage but I have not unpacked completely as yet until my patio is finished. I note really good reviews on delivery and product but these must have been submitted before the pandemic because my experience is not a good one and Waterbutts Direct should learn to keep the customer informed. We all have issues during these uncertain times.”

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“I found a good selection of water butts on the site and chose the one which suited me best. Ordering was quick and easy and it was delivered a couple of days later.”

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“Ordered a water butt. Over 2 weeks later I hadn't received it and emailed. It was then delivered the next day. Not sure I ever would have got it had i not emailed!”

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“Delighted with the slimline water butt, stand and connector kit. There was a slight delay with despatch but then I heard it was on its way. It seems like a well made product and is good value too!”

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“Easy site to use and water butt arrived in double quick time. Good service but a shame the tap washer leaks. (Bob Offord)”

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“The water butt is great, decent quality threaded connectors to the butt, all the bits you need. My only gripe is that the delivery took so long and you couldn't get through on the phone to ask why. I recommend you use the email to contact them if needed. I can only assume there have been some delays due to COVID it something. It would have been nice to have got a 'sorry there have been delays' email.”

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“Excellent service, arrived with 48 hours, great product. Thank you.”

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“Disappointed that the plug in the planter section leaks, as I had planned to use this as a small water garden. Difficulty dealing with the the company as impossible to contact them on the phone and emailing proved frustrating too as I seemed to get two + automatic replies for each one I sent. Happy with water butt so far, but there has been no rain yet, so not been able to use it.”

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“Products are good, but delivery and follow-up service are bad. I ordered a several items, including a watering can which was missing. I have used their 'Contact us' and 'Get help' but no answer. Would not use again!”

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“Bought the terraced water butt. Absolutely brilliant product. Really sturdy, easy to put together, works a treat and versatile too. 100% recommend. Delivery was super quick and Covid safe. Great product, great company.”

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“I am doing this review based on customer service only and not the product. My order was placed on the 1/4/21 and as at the 27/4/21 no delivery and further more I have not been kept informed at all as to the progress of my order. I sent an email asking for a time window and was told as it stands delivery would be W/C 26/4/21 so there could be further delay. I have tried to contact them by telephone on more than one occasion but as other reviewers has stated the line is always busy. As with other companies why is there no recorded message stating any problems there may be. There is a total disregard here for customer satisfaction and I intend to cancel the order and seek a refund if the order has not been shipped by week end.”

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“Very fast delivery. Would have been useful to know the diameter of the lid”

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“I bought this to soak hay for my horse . It takes a pleasing amount of hay , brilliant I would recommend this product to my friends”

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“Many thanks arrived ok very pleased with it”

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“Excellent speedy service of my White Porcupine brush for the guttering of my conservatory. I use this particularly to stop the birds swimming in my gutter which then causes a mess on the windows. I was replacing some that I have used for 5 years. I recommend cutting into pieces. slightly larger than the distance between each bracket. This will make them easier to replace next time. (The first time, I had done it in a long length under several brackets and that was then more difficult to remove for replacement.) This porcupine gutter brush is one of those household items that I would not like to be without.”

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Water Butts Direct is rated 4.6 based on 1,972 reviews