Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The water butt arrived quickly, was easy to set up, and looks good. The only problem is it hasn't rained since the water butt arrived. I guess there are worse problems to have.”

Helpful Report

“Easy to order and quick to deliver Large and sturdy and easily set up to catch rainwater off our roof All we need is rain”

Helpful Report

“Ordering simple. Emailed to ask when it would be shipped and was told already on it’s way. Excellent quick delivery. Only gave four stars as I was expecting an email to let me know it had been shipped. Would definitely order again from Water Butts Direct.”

Helpful Report

“Very easy to set up - pre-drilled holes useful. I needed a smaller water butt to go alongside a large water butt I already had and this one fitted into the limited space.”

Helpful Report

“Very quick delivery of items ordered.”

Helpful Report

“Great butt! The biggest. It looks like a giant fridge freezer but not so heavy. For the prepper in you!”

Helpful Report

“Easy to fit once you get the lid off and get the attachments out.”

Helpful Report

“All looks good. Simple to erect and fit together but no rain to fill it yet..Good value and well made..Happy..”

Helpful Report

“The Butt was received in accordance with the original advice. This was fitted over the weekend, all that is needed now is rain to fill it.!”

Helpful Report

“The water butt was delivered after pre-ordering, so took a while to come, but turned up unexpectedly early on a Saturday morning without warning. So a message the day before would have been useful. The water butt itself is good quality and I managed to hook it up to a downpipe without too many problems. Thanks.”

Helpful Report

“Product as described . Arrived well packed only negative , no notice of delivery in advance so lucky I was at home when the delivery guy turned up .”

Helpful Report

“Ordered a water butt on back order was delivered as per arrangement when delivered I noticed that the water butt cover was damaged I sent a email and a picture showing the damage and a new cover was sent the next day so all in all thoroughly recommended”

Helpful Report

“Very poor after sales customer service”

Helpful Report

Dear customer, Thanks for contacting us. We'd like to hear more about your issue so we can understand your concern. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“Loving the rain-water diverter and filter kit- it arrived quickly, in good condition and all at a reasonable price. Plus the mini-catalogue, popped in the box, has raised some other possible garden projects.”

Helpful Report

“Water butt came quick and was an easy fit with all parts supplied. Just waiting for it to fill, but seems really good.”

Helpful Report

“Great product, good value, perfect”

Helpful Report

“Excellent online company. Easy online ordering and good quality products. Fast delivery. I would definitely use this company again.”

Helpful Report

“Arrived promptly, well packaged and as described.”

Helpful Report

“Love the chosen item which fits into our garden great. However the downside was I was not notified of the expected delivery date/time and only by a coincidence was I at our home when it was delivered. In future sort this out!!!”

Helpful Report

Dear customer, Thanks for contacting us. We're glad to hear you love your chosen item! We do apologise for the miscommunication about the delivery date. Please know we have passed this review onto our IT support team, who will look to improve our system to make sure customers get notified on their expected delivery date. If you have any other queries, please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“Bought an Urn style water butt with a pocket for growing plants. It has installed quite easily although I discovered that when the tap runs dry there is still around 50L of water in it. I have also stood it on a 50mm stand so that the drain valve does not scrape the floor and we can get our largest watering can underneath. If you want to use a kit to extract from a downpipe buy it with the water butt as the spare I had from the hardware store did not fit.”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,963 reviews