Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second water butt I have bought from Water Butts Direct and I have found the products to be as described and of good quality. Delivery was quick and when I had I problem (I ordered the wrong size hose with the first one) they were helpful on the phone and quick to send another, hence using them again. Prices are also competitive and I like dealing with a UK company.”

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“We were very pleased with the service of water butts direct. We are now waiting to have our water butt fitted”

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“Delivered 4 days after ordering. Clear instructions. Easy to install in about 15 mins. Water butt filling after first rains, so seems to work well, and looks easy to clean out. All good.”

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“Delighted with my order. Bits to connect two water butts. All works. Speedy delivery. Great service.”

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“Our old water butt started leaking so we looked online to find a new one. We found Water Butts Direct and found a nice one for good value. When we got it one of the tabs for the water butt stand had snapped off during delivery. I contacted them and they had a new replacement part delivered in just a couple of days. We are very happy with the new water butt. It was easy to install with the diverter to hook it straight up to our gutter downpipe. We highly recommend Water Butt Directs to anyone looking to buy a new water butt.”

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“good purchase,good price”

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“Arrived promptly. Appropriately packaged. No problem and works well. Thank you”

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“Had exactly what I needed. Good service and free delivery.”

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“Order was processed and delivered on time. Product appears goos also. 9nly issue was tracking through Shop but Water Butts Direct was able to confirm shipping and delivery date. All good therefore.”

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“Good but not enough options for inlet pipe.”

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“did not turn up although promised for yesterday. I got an email saying it would be here on 6th May but nothing came. Find another, more reliable, carrier .”

Helpful Report

Dear Mr Collins, I understand your frustration with your situation. Please know we can only go by what Royal Mail gives us and any wrong information from us would have been given by Royal Mail themselves. We do try our best to satisfy our customers so we do apologise Royal Mail wasn't able to get your order to you on time. Hope this information helps provide the context of the situation; if you want to amend your review. Kindest regards, Olly

“Yes I have received my order very good. It's what I ordered and I'm delighted to have bought from these reputable and dedicated people, shop in fair england”

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“A good quality replacement unit.”

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“Order and delivery very simple. Product is good quality.”

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“Slimline black water butt purchased. Very happy with it but lid very difficult to get off. Also, haven't used 3-part stand as prefer my old water butt's solid , 1-part stand.”

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“The ordering process and delivery arrangements were very straight forward and the product was just as described and of excellent quality.”

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“Excellent service and products. The delivery was very quick, with regular updates on timing etc. We ordered a slimline water butt and C12 solar irrigation system, which was easy to set up and is working perfectly. Highly recommended company”

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“Arrived early than expected good quality and price i would recommend and i would buy again”

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“Review for: 275L Noblesse Decorative Water Butt - Charcoal Positives Delivery was very quick. The water butt looks solid and should last a long time. Negatives More work to put together than it should be. The supplied tool for drilling the inflow connection broke instantly. The screw holding it to the drill bit became loose and couldn’t be tightened. The supplied tap doesn’t line up (see photo) so you have to either leave it loose or spend a bunch of time making it fit (I think cutting away some of the water butt plastic might solve it) Overall, looks ok. Disappointed about how hard it is to put together”

Helpful Report

Dear customer, We apologise for the problem you faced fitting the tap onto your chosen water butt. Just to let you know, this is a drop-ship item so we do not manufacture or stock this in our warehouse. Please know: we have passed this information to the manufacturer so they can look into this, so it won't happen again. Thank you again for taking the time to leave a review but we do suggest contacting the customer support team via phone or email: (01462 341 161) (cs@gm8group.com) before leaving a review, as it's something we may have been able to give some advice on. Kind regards, Water Butts Direct

“Easy to order online, water butt arrived extremely well packaged on the expected day. Looks like it has been well made. Particularly liked the secure lid. Once it rains I’ll know if it leaks or not!”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,963 reviews