Login
Start Free Trial Are you a business?? Click Here

Water Butts Direct Reviews

4.6 Rating 2,010 Reviews
A-
Happiness Grade
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,\nHitchin

Water Butts Direct have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

98.67%
Industry Average
A good product at a competitive price, delivered promptly
- Roger
Decent for the price. Prompt delivery
- Shirley
Easy to order online and competitive price compared to other popular websites. I have not installed the rain diverter for the water butt, but the video instruction is very helpful.
- Anonymous
A

Delivery - Fast

92.45%
Industry Average
Fits perfectly delivery was excellent everything arrived together
- Anonymous
Good range of products and speedy response to any queries. Delivery was quick. Only criticism is that there is no advance notice of deliveries, just a text or call on the day. We happened to be free for both but it could have been a problem.
- Anonymous
Decent for the price. Prompt delivery
- Shirley
D

Refunds - Average

50.00%
Industry Average
Item arrived fine and customer service friendly, but was charged £51 to return item for a refund. Item was free to deliver and different couiers were used for the expensive collection. Can't help feeling that I have been overcharged for this return, even if item was fairly large. For this reason, I am very unlikely to shop here again.
- Anonymous
I cancelled my order within 7 days of order as I was advised it wouldn’t be able to go where I wanted it to - I did this via email and online contact form on the website, the item arrived approx 3 weeks later and was sent back immediately with the courier. I have been trying to get my refund ever since from Water Butts Direct and no-one responds to me, not impressed and would not recommend.
- Anonymous
Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!
- Anonymous
93.75%
Industry Average
Excellent service, ordered one day, arrived the next day, and only £2.99 delivery charges Now got it in situ, waiting for it to fill up with rain water
- Margaret
Good service and delivery time. Easy to fit. Use the video on you tube it makes it simple.
- Malcolm
Terrific value, speedy delivery, economical and green packaging . Very pleased with the service and my new water butt lid!
- Jane Dallyn