Water Butts Direct have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Good products, great customer service, fair price, prompt delivery. A good company to deal with!
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- Anonymous
“
First class quick delivery and a good price
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- Colin
“
downpipe water butt catcher was just what i needed & price was good.
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- Anonymous
“
You need to rethink your couriers. This butt was delivered to incorrect address 3 doors down. Did not knock as householder would gave pointed out error. It had just been left at end of his garden. Husband located it but had to go outside in dark and cold. Delivery very poor.
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- Lynne
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I had problems with the delivery from the supplier. It was sorted out eventually and I am very pleased with the item itself.
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- Anonymous
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Good products, great customer service, fair price, prompt delivery. A good company to deal with!
”
- Anonymous
“
Item arrived fine and customer service friendly, but was charged £51 to return item for a refund. Item was free to deliver and different couiers were used for the expensive collection.
Can't help feeling that I have been overcharged for this return, even if item was fairly large. For this reason, I am very unlikely to shop here again.
”
- Anonymous
“
I cancelled my order within 7 days of order as I was advised it wouldn’t be able to go where I wanted it to - I did this via email and online contact form on the website, the item arrived approx 3 weeks later and was sent back immediately with the courier. I have been trying to get my refund ever since from Water Butts Direct and no-one responds to me, not impressed and would not recommend.
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- Anonymous
“
Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!
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- Anonymous
“
Very pleased with the water butts and for the excellent service. Couldn't have been more helpful. Thank you.
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- Anonymous
“
Good products, great customer service, fair price, prompt delivery. A good company to deal with!
”
- Anonymous
“
Excellent service. Customer service very good. Dispatched when they said it would be and water butt was just what was required. Thank you
”
- Anonymous
