Water Butts Direct have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Good quality water butt at a good price. Delivery was within three days and all well packed.
”
- Fiona
“
Good price fast delivery
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- Roy Murray
“
A good product at a competitive price, delivered promptly
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- Roger
“
Great service and very fast delivery. I never imagined that a water butt could be such a feature. The one we got looks like grean marble and has a flower planter on top. Flowers were planted straight away. Makes a huge difference to the rear aspect of the house when compared to the old green plastic barrel.
”
- MARK RIVINGTON
“
Goods arrived on time and no damage, the delivery company polite and helpful . Purchased from waterbutts direct on several occasions and the goods, delivery as advertised and ordered. This time bought the one piece barrel stand far more secure on slightly uneven paving, the three piece is not as stable in these circumstances.
”
- Anonymous
“
Good quality water butt at a good price. Delivery was within three days and all well packed.
”
- Fiona
“
Item arrived fine and customer service friendly, but was charged £51 to return item for a refund. Item was free to deliver and different couiers were used for the expensive collection.
Can't help feeling that I have been overcharged for this return, even if item was fairly large. For this reason, I am very unlikely to shop here again.
”
- Anonymous
“
I cancelled my order within 7 days of order as I was advised it wouldn’t be able to go where I wanted it to - I did this via email and online contact form on the website, the item arrived approx 3 weeks later and was sent back immediately with the courier. I have been trying to get my refund ever since from Water Butts Direct and no-one responds to me, not impressed and would not recommend.
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- Anonymous
“
Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!
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- Anonymous
“
Great service and very fast delivery. I never imagined that a water butt could be such a feature. The one we got looks like grean marble and has a flower planter on top. Flowers were planted straight away. Makes a huge difference to the rear aspect of the house when compared to the old green plastic barrel.
”
- MARK RIVINGTON
“
Very realistic terracotta effect water butt.
Excellent service.
”
- Andrea
“
Excellent service, ordered one day, arrived the next day, and only £2.99 delivery charges
Now got it in situ, waiting for it to fill up with rain water
”
- Margaret
