Water Butts Direct have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
A good product at a competitive price, delivered promptly
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- Roger
“
Decent for the price. Prompt delivery
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- Shirley
“
Easy to order online and competitive price compared to other popular websites. I have not installed the rain diverter for the water butt, but the video instruction is very helpful.
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- Anonymous
“
Fits perfectly delivery was excellent everything arrived together
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- Anonymous
“
Good range of products and speedy response to any queries. Delivery was quick. Only criticism is that there is no advance notice of deliveries, just a text or call on the day. We happened to be free for both but it could have been a problem.
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- Anonymous
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Decent for the price. Prompt delivery
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- Shirley
“
Item arrived fine and customer service friendly, but was charged £51 to return item for a refund. Item was free to deliver and different couiers were used for the expensive collection.
Can't help feeling that I have been overcharged for this return, even if item was fairly large. For this reason, I am very unlikely to shop here again.
”
- Anonymous
“
I cancelled my order within 7 days of order as I was advised it wouldn’t be able to go where I wanted it to - I did this via email and online contact form on the website, the item arrived approx 3 weeks later and was sent back immediately with the courier. I have been trying to get my refund ever since from Water Butts Direct and no-one responds to me, not impressed and would not recommend.
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- Anonymous
“
Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!
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- Anonymous
“
Excellent service, ordered one day, arrived the next day, and only £2.99 delivery charges
Now got it in situ, waiting for it to fill up with rain water
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- Margaret
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Good service and delivery time. Easy to fit. Use the video on you tube it makes it simple.
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- Malcolm
“
Terrific value, speedy delivery, economical and green packaging . Very pleased with the service and my new water butt lid!
”
- Jane Dallyn
