Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, solid water butt. Arrived very quickly (and on a Saturday !). Only one very minor gripe - the finishing of the holes in the butt could have been better - had to deburr the insides to allow tight fixing of the tap etc.”

Helpful Report

“Great service and quality products”

Helpful Report

“Ordered a mini greenhouse and was informed very quickly about my order's progress. It arrived well before expected and the packaging has only one small area of damage. Not had a chance yet to get the men of the household energised into opening it up and putting it together. So far 10/10.”

Helpful Report

“Fast delivery Small dent in base”

Helpful Report

Hi Kathryn, apologies to hear your order arrived with a small dent in the base. We do ensure all orders are packaged securely but accidents can happen during transportation. Free free to contact our customer support so we can investigate into what has happened - cs@gm8group.com Kind regards, Water Butts Direct

“I only wanted two water butt taps but I needed the outlet to have a Hozelock fitting so that I could run an extension hose from my existing group of linked water butts to water veg in my lower garden. Good price, easy ordering, prompt confirmation. Then NOTHING heard for two weeks in spite of being informed earlier that I would get a delivery update. The phone line was busied-out continuously so I sent an e-mail asking where was my order or I wanted my money back. The taps eventually arrived but no communication about delivery progress. Why was the phone line busied-out? Why no delivery progress e-mail? Poor organisation.”

Helpful Report

Hi John, apologies to hear the issues you have encountered. Please understand we are dealing with a high demand of orders and due to social distancing, we are having to limit the number of customer support staff in the office at any one time. We will look into why you had no contact as we would always inform customers about any delays to their order via email. Glad to hear your order has arrived but please accept my apology for the inconvenience caused. Kind regards, Water Butts Direct.

“Good product which looks fine in the garden”

Helpful Report

“Good quality water butts, many styles to choose from!!”

Helpful Report

“I ordered a replacement tap for my water butt. This was dealt with promptly. Unfortunately, the tap did not fit, but I was sent a replacement by return soI cannot fault the customer service.”

Helpful Report

“I have yet to receive my water butt so I do not know why I am being asked to review it. When it turns up I hope I have reason to improve my score,”

Helpful Report

Hi Julia, apologies to see you've received that review request before you've received your product. I've been informed customer support have been in contact with yourself so please address any questions or concerns directly to them for immediate assistance. Kind regards, Water Butts Direct.

“Very happy with my wormery. It was easy to put together with your clear instructions. All going well so far. It is still a bit early to drain off the first liquid compost but I am sure all will be well”

Helpful Report

“Excellent product, as advertised, and excellent service.”

Helpful Report

“Butt reasonably packaged and delivered very quickly”

Helpful Report

“Water butt exactly as described and very quick and efficiently delivered. Thanks very much”

Helpful Report

“Haven't filled it yet but good quality and excellent installation instructions”

Helpful Report

“Good quality butt, bought to replace very old butt from Wickes as it is a direct replacement and Wickes have changed theirs”

Helpful Report

“Purchase as expected. Easy to assemble and already in use. Very pleased with purchase”

Helpful Report

“I recently ordered a new base for my water butt however I was sent a butt instead. The mistake was rapidly rectified and the base was delivered within 48 hours and the butt collected. Throughout I was impressed by the customer care and very rapid correction of the initial mistake. I will certainly reuse Water Butts Direct again for value for money, speed of delivery, resolution of problems and attention to customer satisfaction.”

Helpful Report

“I was kept informed of delivery and received an excellent product. Well satisfied.”

Helpful Report

“Great product (1200L Water Butt and accessories) and very helpful aftersales team when I contacted them about accessories. Very pleased with final product.”

Helpful Report

“Needed an extra large box to store our air tent. Looked online and found the company did them and at the best price around. Arrived within 4 days. Fab service kept me upto date with the order.”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,963 reviews