Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,016 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“drainpipe dropped as segment was cut out...it disconnected from the guttering above and we had to get our kindly window cleaner to come with his long ladder to refix it.”

Helpful Report

“On 2nd May my order for 500 Ltr butt was acknowledged, 2 others ordered at the same time were delivered OK, but I am still awaiting the 500Ltr. The products are fine. Notification of delivery with the alternative options were given on the same day as delivery which was not helpful as had I not been here I would not have known or been able to take delivery. It is now 18th May.”

Helpful Report

Hi Colin Sorry to hear this Please can you email us this to cs@gm8group.com with your order number so we can help

“Easy to fit. Butt is very wobbly without any water in it and a little wobbly when it's full. But it hasn't fallen / blown over yet! Tap is counter intuitive to open but not really a problem.”

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“Good range of products. Easy to use website. Competitive prices. Fast delivery.”

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“Thank you for your assistance when I could not find the tap.”

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“Ordered 2 water butts which arrived very quickly, easy to install and are working well, considering getting another.”

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“Fantastic range of products! Ordered online, easily arranged delivery. My only negative was sourcing a diverter for my 80mm drainpipe, I would have thought available through a company selling such a wide range of products, sadly not!”

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“Saved a long trip to the garden centre”

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“The website and ordering process was good. The products arrived promptly and in good condition. The installation instructions could be clearer. I have 75mm square down-pipes and the instructions only say the downpipe connector will fit a 75mm square pipe. They should say if you have a 75mm square pipe you need to cut out along the marks in the connector lid with a hacksaw.”

Helpful Report

“Everything was good except that we were only given a couple of hours notice of delivery. Our plans had to be changed at the last minute. A day's notice makes more sense.”

Helpful Report

“Easy to set up and perfect sizes for every sized garden.”

Helpful Report

Good morning Really happy you are pleased with your purchase Please note the water butt needs to be on a flat surface so when its full it does not become a hazard due to the weight

“Efficient delivery. Butt is cheaper than some and this is reflected in its composition and fittings.”

Helpful Report

“Very good, already full of water! Just one problem, The fitting holes had not been sanded in preparation for the pipes to be fitted. So pieces of plastic had to be removed. A small concern.”

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“Love the idea these are made from recycled plastic”

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“Very happy with water butt. It is just what I wanted. I had pre ordered it.The only issue I had was that there was no warning about delivery as the website said you were waiting for stock so delivery took me by surprise. Apart from that I am happy with service.”

Helpful Report

“Love the water butt and fits in well ti the space. However the integral flower pot in the top isn’t well designed. When the water butt is full, the soil in the top becomes saturated and the plant roots/bulbs that I had put in all rotted. It seems like a good idea but in practice not so much. I’ve replaced it with a flat top , to water can be saved right to the top.”

Helpful Report

“Delivery of the replacement water butt has been very prompt. The identical previous one was twelve years old and had served us well, but it had become detached from the wall due to one of the three fixings at the top not having been firmly made, and torn off by its own weight. as a result. I shall ensure all three fixings are firmly made when the new one is fixed and I will hope it lasts longer than the first one.”

Helpful Report

“Excellent product made from recycled materials, but I was not expecting to have to drill out the inlet hole. Fortunately, I had my drill handy with the correct size bit. Took less than 5 minutes. I had the butt connected in no time.”

Helpful Report

“Perhaps my fault but I did not realise that the Basic butt I ordered came with a diverter, so I ordered your recommended diverter. Result: two deliveries and some unwanted plastic. The Basic tall butt has a plastic tap which looks rather flimsy and has no plinth, so quite a bit of the water volume will remain when its level falls below that of the tap! Finally, I found the rather expensive Gutter Mate diverter rather fiddly to fix, and the instructions none too helpful. I suspect I shall have to re-drill the wall to ensure all water is collected.”

Helpful Report

“Easy to find items on the website V Good delivery time 3 days. The only problem I had was they didn't confirm my order so was not sure if they had received it luckily it arrived quickly so alls good”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,016 reviews