Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time. Great price. Great feedback and help from the customer service team. The web site is a bit odd - for example it told me the product was in stock but then told me I could not order it in the quantity requested (I only wanted one). Checkout was also odd. The confirmation email did not tell me what I had bought nor how much I had paid. And after opening an account the system told me I had no orders. Fortunately the customer service team assured me all was well and the item arrived on-time, in great condition and was exactly as described and requested.”

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“Fast delivery, fair price, new lid fitted perfectly to a very old butt.”

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“I recently purchased a Harcostar 114ltr waterbutt and was delighted with the speed of service and the quality of the product. The addition of instalation instructions, along with a Youtube video, made the installation process so easy. The company already has 5*. I then called in a 'man who does', to complete the installation and the simple job became a disaster. In trying to rectify his botches, I contacted Water Butts Direct. Although it was not their responsibilty, I just needed confirmation that I had indeed assessed the botched installation correctly. I never expected a response, but their customer services were excellent. I received a telephone call within an hour or so of my email to them, they explained what I could do to rectify matters, suggested various solutions and also confirmed I was correct in my judgement of the work. It's rare these days to even get responses from companies that are at fault, but for a company to offer support to customers when it is nothing to do with their services, is a rare treat indeed. Thank you so much to Stephen for all your help and guidiance. Water Butts Direct deserves 10* plus.”

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“Very happy with ordering process and delivery Good quality”

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“It arrived in good order, all put together easily, just need a lot of rain.”

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“Very good service. Thank you 👍”

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“Efficient service - the parts I ordered were sent promptly and were exactly as described.”

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“This water but is going to save me heaps on my water bill it's fantastic”

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“While the water butt and stand are good and what I expected, there was only one inlet/outlet pipe with a plastic nut to secure it which meant that the spigot didn't have a nut or vice versa!. Luckily I managed to cannibalise material from my old broken water butt otherwise the new one would have been unusable. The water diverter doesn't have a cap so all sorts of dirt and leaves could get in to block it. Rather a disappointment”

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“Excellent product and perfect size for the spacw I have avaiiable”

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“I don't think the water butt stand was suitable for the smaller water butt I choose, even though it came as a package. It was just too big.”

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“A1 service great item.”

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“No problem with Water Butts Direct, but they should seriously consider using a reputable courier rather than DPD, who can’t be doing Water Butts Direct’s reputation much good. If I’d known they used DPD, I would have bought elsewhere.”

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“Product came almost week after dispatch, and in a state as it has fallen out from a lorry and was run over by it. Photos for proof attached. I have managed to Push out main indentations but it's far from good condition.”

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“Really nice company to do business with! They chased up delivery for me and and the courier was able to deliver just when I needed.”

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“Impressive delivery, very quick. Instructions were a little "thin"; more could be added to describe the fitting of the plastic hose at both ends. Otherwise very good.”

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“I purchased over £500.00 for my butt but it is continually leaking from the back hole, it is staining my tiles.?? i did purchase to request for one of the grip plugs for the basket for the shrubbery.. twice i fack but yet noone got back to me even to this day!!”

Helpful Report

hi Karrien I don't recall seeing anything of this nature in our inbox, could you please email to cs@gm8group.com along with your order and we'll take a look in to this for you we will need photos of the leaking and discuss with our supplier, otherwise you can also call 0800 688 9825 to discuss this kind regards Stephen @ Water Butts Direct

“Does what it says on the tin!”

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“Pleasant and friendly over the phone and product looks good though not tested it yet. We Bly slight issue was to do with delivery hence my phone call to them.”

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“Water butts are as described and they arrived really quickly. Great service.”

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Water Butts Direct is rated 4.6 based on 1,963 reviews