Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and quick delivery. We just need some rain now!”

Helpful Report

“I bought a Rainwater Terrace Water Butt Planter - 2 Tier. Delivered on time. The item itself is brilliant. Because the top and side planters are kept permanently moist, seeds and plants flourish. Very happy with this purchase.”

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“100l water butt arrived quickly and was easy to set up as an overflow butt from an existing 100l butt”

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“Poor Custome Service. The water Butt is great. However, the delivery company left a very large, heavy pallet to which the Butt was attached for delivery. When I contact Water Butts Direct to explain it was going to cost me £40 for a Council Bulky waste collection, they refused to contact the delivery company to collect the pallet. They simply said to leave it on the street and hope someone else takes it away! Living in the City, this is not helpful. I am therefore £40 out of pocket.”

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“We were looking for an oak-style water butt for our front patio and found one we liked. It was on several websites but half of them were out of stock or more expensive. The price from Water Butts Direct was the best and included delivery, and all the parts required to break into the downpipe, and the matching stand for the water butt. Delivery was quick and the installation instructions were very clear and easy to follow. We are very pleased with the service and the water butt looks the business. Thank you”

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“The water butt arrived exceptionally well wrapped up and protected for the journey. Instructions are fairly sparse and of the cartoon variety. There is no pre-drilled hole for the water inlet so I had to buy a 44mm cutting attachment to use with a drill, and also a drainpipe adapter/connector so for the price I didn't find the purchase particularly user-friendly. You can't lift the top off to put a sterilising silver disc inside so I had to drill a hole in the top. On a more positive note it feels very sturdy and should cope with anything the weather throws at it. We have put some herbs in pots to grow on top, which is a handy way of keeping chives and other potential poisons out of the reach of our puppy.”

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“Easy to navigate website with comprehensive information on each item. Good updates regarding delivery date and time. Very pleased with the water butt and it is an attractive addition to our garden. Sadly we have not had a drop of rain since it arrived so it is not in use yet.”

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“Weeks after my butt arrived and I'm still waiting for parts. E.mailed and rang so so so many times. Will they ever arrive??????”

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“Exactly what I wanted already fitted and coupled to existing water butt.”

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“Very happy with the water butt and the quick service”

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“Very good customer service prompt delivery”

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“I bought a 2m tall, 165 litre Graff water butt. The product is ideal; but massively let down by poor delivery. I received an email advising next day delivery; yet had to wait indoors for 2 long days. Having made a dozen phone calls I received 5 contradictory excuses for the delay! It was exhausting. My huge water butt was finally delivered at 7pm on Friday; in an ancient, tatty, van. Despite the fact that I'm a tiny old lady, the driver simply dumped it on the pavement and drove away.”

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“Good value”

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“Speedy delivery but mediocre quality. Three piece stand is difficult to get level if it’s on gravel. Hole for the tap had not been drilled straight which meant that the tap wouldn’t screw in tightly without cross threading. When it’s tight it’s upside down! Next time I will go to a retailer and inspect what I’m buying! Disappointed.”

Helpful Report

Hi Adrian Please can you send pictures to cs@gm8group.com so we can help

“Very pleased with our water butt. It looks very stylish and so much better than the old one which was looking very tired. A smart bronze-coloured tap too. We haven't had any rain since buying it so am assuming it doesn't leak!”

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“Got exactly what I wanted in quick time.”

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“I was very happy with your customer service, particularly when I needed a replacement seal to complete the installation. This was provided very quickly.”

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“Products as expected and arrived in good time. Thank you.”

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“Had everything we needed to get our water butts installed, so much better dealing with a proper UK supplier than making Bezos richer!”

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“I received a water butt lid as requested. It arrived at the time you said and is exactly what I wanted. Thank you for great service.”

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Water Butts Direct is rated 4.6 based on 1,963 reviews