Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,972 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, thank you.”

Helpful Report

“Good discussion on telephone to help my decision. Delivery longer than hoped as ,'ex-stock' meant 'made to order'. This was explained to me but really website needs to be clearer.”

Water Butts Direct 4 star review on 29th August 2021

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“Slimline water butt fits nicely where we have sited it. Not had any rain yet. Order /delivery process went without any hiccups.”

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“A problem with the order was sorted quickly and efficiently by phone. Great to speak with an actual person. Very satisfied”

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“Love The water butt The coloured is just what I wanted. There are two problems The first is IT needs a spare bung as with In a few DAYS IT disappeared . IT must have come out with heavyweight rains and with water pressure flipped out. The second is IT needs some sort OF lid as The TOP fills UP with water to become n insect Pool .even whenever planned as theres no drainage, planting didnt work without adding a drainage hole. But generaly IT seems well made and The brass tap is great.”

Helpful Report

Hi Jacqueline, Apologies to hear the issues you've encountered. I've just checked your order and it appears you have just ordered a water butt lid from us and not the rest of the water butt in which this review refers to. Could you please amend this review accordingly and feel free to contact our customer support should you have any further issues regarding the lid - cs@gm8group.com Kind regards, Water Butts Direct

“Easy to order and delivered on time. Had problems getting lid off as no instructions provided. My husband took a hammer to the lid to get it off!”

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“Very pleased with our purchase of the 2 water butts. Very good quality, kept informed re delivery, very happy customer”

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“Delivered as promised, all the bits there, surprisingly easy to put together. Happy customer!”

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“Very pleased with the service I received and the quality of the product. Just a small point but the selection of a link kit to join 2 water butts isn't that easy. (in my opinion)”

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“Excellent service”

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“Ordered a water but connecting kit. Easy on line order quick delivery and competitive price. Purpose designed for my water buts. Please note only suitable for top join as would not withstand pressure if butts connected at low level but that was made clear before I purchased.g”

Water Butts Direct 5 star review on 29th August 2021

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“Very swift delivery. Had no need to contact seller as the water butt I ordered was perfect. Would recommend this company and would certainly use them again.”

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“I’m very happy with my water butt. It is easy enough to install and collects plenty of water to keep my plants moist. Really a good looking feature for a garden. I also have a cheaper, plain butt behind the shed but this one can be proudly displayed.”

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“Most impressed when our water butt arrived much earlier than expected. It was more expensive than we had planned but looks amazing, especially the proper brass tap.”

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“The part was supplied quickly and accurately”

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“Prompt delivery, water butt all good, larger size is just what we needed”

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“The water butt and stand were easy to put together if you follow the instructions. I will be buying two more later this year.”

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“I needed to contact before purchase as I needed an extra long connection hose. Really helpful. Then had to ring again, as had forgotten to order drill bit. Added to the order with no fuss. Yet to be fitted, but I'm very happy with the service.”

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“Excellent service. Hadn't used them before but my water butt arrived within 4 days of ordering. Kept informed of delivery date/time and arrived as notified and well packaged. Would highly recommend and would use again.”

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“Excellent service, study, robust water but that looks good”

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Water Butts Direct is rated 4.6 based on 1,972 reviews