Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have two now.A little expensive. but you can't put a price on quality.makes the garden look stunning”

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“drainpipe dropped as segment was cut out...it disconnected from the guttering above and we had to get our kindly window cleaner to come with his long ladder to refix it.”

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“Brilliant.”

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“Helpful website; replied to my email query very quickly and then despatched goods ordered very promptly.”

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“Easy website, fast delivery, product exactly as stated.”

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“Perfect size for my garden. Delivery amazingly prompt. Unfortunately she;the package arrived a part was going to be broken. But a replacement part was dispatched almost immediately. I needed the help of a friend equipped with appropriate tools to fit the butt and it is working perfectly now”

Water Butts Direct 5 star review on 18th May 2023

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“On 2nd May my order for 500 Ltr butt was acknowledged, 2 others ordered at the same time were delivered OK, but I am still awaiting the 500Ltr. The products are fine. Notification of delivery with the alternative options were given on the same day as delivery which was not helpful as had I not been here I would not have known or been able to take delivery. It is now 18th May.”

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Hi Colin Sorry to hear this Please can you email us this to cs@gm8group.com with your order number so we can help

“Product as described. Prompt delivery - excellent service.”

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“Good and quick service Thanks”

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“Easy to order, arrived quickly.”

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“Good website and fast delivery”

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“Exactly what I wanted, quick delivery, very happy with purchase”

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“Why so many emails? My order was dispatched quickly and I've installed it fine. However, in 13 days since placing the order, I have received NINE separate marketing emails about water butts. This is not including the emails about my order and the email asking me to fill in this review. Maybe once or twice per year would be about right but not EVERY OTHER DAY! Whoever sends out emails (if it is a person) seriously needs to drink less caffeine. I'm now unsubscribing.”

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Hi Dave, Please be assured your feedback has been passed on

“Good water butts - have fun crawling inside to fix the tap!”

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“Very disappointed and confused. Order water butt, all well. Could not connect because of metal downpipe so asked their advice by email and was ignored. Went online and found a Graff metal downpipe coverter kit, expensive! Lo and behold Water Butt Direct, not Graff, send me a kit from a company called Garantia. Pretty decent quality but when we tried to drill through the downpipe the bitt broke. Absolute nightmare. And sneakily charging Graff prices for a cheaper Company? Come on!”

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Hi Patricia Sorry to hear this Please can you provide pictures and your order number to cs@gm8group.com

“I cannot fault the customer service. I ordered on Friday afternoon, product arrived on Saturday morning. I was very impressed! The water butt I ordered is as good as any that I have bought in the past from other places.”

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“Easy to fit. Butt is very wobbly without any water in it and a little wobbly when it's full. But it hasn't fallen / blown over yet! Tap is counter intuitive to open but not really a problem.”

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“My order was dealt with efficiently and the butt arrived promptly.”

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“All looked fine when we started. I had a lovely chat with a customer service representative Stephen who assured me that the new water butt will be done to my specs. When the butt arrived it turned out the outlet was too big and located on a very far side of the butt meaning I won't be able to fill a water can freely due to a fence being too close. When I complained, they took the butt and send a new one. This time the outlet's size was good, but it was again located on the side, so very inconvenient. I paid a lot of money for a customised water butt and hoped it will serve me well, but now I am rather disappointed. I'd say go for their ready-made butts, but I would not trust them with anything custom-made.”

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“Total rubbish”

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Water Butts Direct is rated 4.6 based on 1,963 reviews