Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled my order within 7 days of order as I was advised it wouldn’t be able to go where I wanted it to - I did this via email and online contact form on the website, the item arrived approx 3 weeks later and was sent back immediately with the courier. I have been trying to get my refund ever since from Water Butts Direct and no-one responds to me, not impressed and would not recommend.”

Helpful Report

Hi, Apologies to hear the issue you've encountered. It looks like there may have been an issue as we haven't received any contact from yourselves but I am aware my colleague is in contact with you and will work to get this resolved as soon as possible. Apologies for any inconvenience caused. Kind regards, Water Butts Direct

“My order arrived very quickly and was exactly what I was expecting.”

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“Arrived on time. Excellent quality water butt. The stand would have been more rigid/stable if it was in 1 piece, instead of 3.”

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“Slimline 110 litre in pale green looks good and does the job. Be aware that the diverter only sends a portion of the water into the butt, most of it still goes down the downpipe into drain or soakaway. Despite this it does the job for us. Would have scored it 5 stars but the delivery was awful, it was taken to a different address and we had to search for it. Bloody hopeless DPD.”

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“Very polite and helpful service during telephone conversations, competitive pricing and prompt delivery. Thanks.”

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“Great water butt diverter product - fits pipes of many different sizes and relatively easy to install. This seems to be the only good diverter currently available in the UK at reasonable cost. I had to return one from Wickes, because it only fitted one specific pipe diameter.”

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“Recently bought 2x227 ltr waterbutts from waterbutts direct. They arrived within 48 hrs and came with a stand and the rain diverter kit. Went for the grey colour option and linked them together with a standard linking kit into the factory molded holes. So pleased I am just going to order another one.”

Water Butts Direct 5 star review on 5th August 2021

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“Prompt dispatch. Had exactly what I needed. Good website. Thanks.”

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“Item as described. Butterfly garden mirror was 70 pounds cheaper than Artisanti.”

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“Very neat but really needed more his year with such a hot summer. Don't have room for a large water butt in my garden, so it's the best solution for me.”

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“Excellent service excellent products I have bought other butts that are thinner material and not fit for purpose but yours are very robust and easy to use Jim Kellock”

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“Delighted to have found your company. Excellent and most helpful ambassadors during my calls. Great website. I loved it.... purchased a small barrel water butt for my mum. It is fantastic. perfect shape/size. Excellent service/fast delivery. perfect packaging. Thank you. Marian”

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“Lovely, butt the tap was not screwed up tight so now it has filled up (a downpour of summer rain) I have to wait till it is emptied before I can get a spanner to it! Just a friendly warning.”

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“arrived on time and the product was of good quality very happy”

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“Wow! Wow! Wow! 5*!!! It looks gorgeous and is a lovely feature in the garden. Lots of people have commented how great it looks and didn’t even realise it was a water butt! Definitely worth the money! Delivery was good and on time and was well packaged. Would most definitely recommend!!!”

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“Order delivered very quickly. Thank you for your very prompt service. Everything n perfect order. Job well done! G. Taylor”

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“I have discovered that the water tap is not waterproof and the joint leaks. Not very good quality control after manufacture. I shall have to send it back but not sure how as it is very bulky. Not satisfied at all with the purchase. Help!”

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“Exactly what we ordered. Easy to install”

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“Arrived very quickly despite being an on order / out of stock item. Is a really lovely shape and size. Base was very easy to put together and seems sturdy. Really really please with my purchase was exactly the shape, size colour and price I was looking for.”

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“I needed the tube and connections to join two water butts. The response to my order was prompt and delivery very good. I would have no hesitation in using your services again.”

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Water Butts Direct is rated 4.6 based on 1,963 reviews