Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,016 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt fit a Prestige 100L which is supposed to be the same size”

Helpful Report

“Butts direct were slow on delivery. They took five days to dispatch one single item.”

Helpful Report

“I was pleased to receive the Water Butt that I had ordered. However it arrived with an incomplete tap.”

Helpful Report

Hi David, we do apologise for this inconvenience. Normally the tap is inside the water butt or taped to the inside of the lid, if you could please email us at cs@gm8group we can get this issue resolved for you. Thanks again

“Really quite hard to review as the water butt hasn’t arrived. The diverted has, and the tap, and both look great but aren’t much use without the butt.”

Helpful Report

“1.pure luck that I was home when delivered. 2.total lack of instructions and sufficient technical details, including material specification (for long term, recycle, fire risk when empty, surface repair or repainting. 3. colour: described and illustrated as stone/sand, but actually a very pale greenish cream... 4. overall not quality for money. A.Ashworth RIBA”

Helpful Report

Dear customer, Please know that this was a dropship product - meaning we are advertising the manufacturer's product and they deal with making the product and shipping it out. Although, we do apologise on our behalf that the supplier of the product didn't send you any tracking information. We also apologise the product wasn't up to standard and didn't meet the title/description for what it was described to be stone/sand, but was a very pale greenish cream. If you are not happy with the product for any reason, please can you call or email us directly. Please also note: We have sent your feedback to the supplier to make sure this doesn't happen again. Kindest regards, Olly from Water Butts Direct CONTACT US: Email: cs@gm8group.com Phone: 01462 429 777

“Disappointed in that it doesn't seem to be made for the UK market. Didn't come with standard Uk accessories. Unable to find information on the website.”

Helpful Report

Hi Stephen, Thanks for contacting us. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“I ordered a water butt which arrived promptly and was left where I had requested. I was very disappointed to find the lid had two very rough-edged holes in the lid. When I contacted Water Buts Direct, they said that's what they're all like. The lid therefore isn't going to stop mosquitoes getting in to lay eggs (plus it looks really cheap and nasty)”

Helpful Report

Hi Sarah, apologies to hear you're not 100% satisfied with your order. We'll look into this further to see if any changes or improvements can be made to help this situation in the future. Thanks for bringing this to our attention. Kind regards, Water Butts Direct.

“Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!”

Helpful Report

Hi, Apologies to hear your refund has not been completed yet. Please contact our customer support team via the below email and we'll get this processed for you > cs@gm8group.com Kind regards, Water Butt Direct

“It wasn't clear that a separate connector had to be purchased.”

Helpful Report

Hi Jenny, Apologies to hear you've misunderstood which items you receive with your order but it does state on the product page 'the stand and diverter shown in the image are not included' These can be ordered separately from the website but please let us know if we can help further. Kind regards, Water Butts Direct

“Can't really comment. Have to wail at least another 14 days for an item shown as "in stock" at the time of placing order.”

Helpful Report

“Although they look good we purchased the barrel style there is no hole for the inlet which to be honest at this price the fact you have to cut a hole for the Down pipe is awful these aren’t really fit for purpose if I’m honest. Customer services is shocking too I rang almost continuously for two days and message just says they’re on another call. Emails all ignored. Sorry I can’t be positive the experience hasn’t been a good one.”

Water Butts Direct 2 star review on 30th April 2021

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“Ordered a water butt. Over 2 weeks later I hadn't received it and emailed. It was then delivered the next day. Not sure I ever would have got it had i not emailed!”

Helpful Report

“Disappointed that the plug in the planter section leaks, as I had planned to use this as a small water garden. Difficulty dealing with the the company as impossible to contact them on the phone and emailing proved frustrating too as I seemed to get two + automatic replies for each one I sent. Happy with water butt so far, but there has been no rain yet, so not been able to use it.”

Helpful Report

“Products are good, but delivery and follow-up service are bad. I ordered a several items, including a watering can which was missing. I have used their 'Contact us' and 'Get help' but no answer. Would not use again!”

Helpful Report

“The 2 stars is for customer service, however, I give 5 stars for the water butt. I placed an order for the 180L Garden Planter water butt in Green Marble and paid in full. However it took Water Butts direct 4 weeks to process the order. During this 4 weeks I sent 3 emails asking why there was a delay to processing my order. My only response from WBD was 3 automated emails advising me when the office hours were open and that they would respond to my query within 24 hrs, I never did get a response. Furthermore, every time I tried to call the office it was engaged. After 4 weeks my order changed from “processing” to “ ordered”; however, no tracking or shipping details were available. After another week I received a phone call from the Carrier advising me that they would be attempting to deliver within 2 hours, totally unacceptable. To add further insult I subsequently discovered that if I had gone direct to the manufacturer/supplier it would have been £40 cheaper. Water Butts Direct need to send their employees on Customer Service training. Please note I am extremely pleased with the water butt, pity about the customer service.”

Helpful Report

Hi Michael, Apologies to hear you're not happy but glad to hear you are very satisfied with the product you received. It does state on the product page that due to extremely high demand, it is taking longer for the product to arrive but many apologies to hear you were unable to get in contact with us. Due to social distancing, we are still dealing with a limited number of staff in the office and are working as hard and fast as we can. We will however investigate this further to see how we can improve this situation. Kind regards, Water Butts Direct

“Bought two Harcostar jumbo water butts. One was delivered with one of the screw-in stoppers forced in on cross thread. Nearly sent that one straight back. Fortunately managed to correct the fault, but it shows carelessness and lack of quality checking.”

Helpful Report

Hi Peter, apologies to hear you're not happy. Apologies for what had happened - this must of been a slight fault that had developed during it's production and we'll be sure to look into this further with the manufacturer. Please rest assured we aim for 100% customer satisfaction and if you have any further queries or issues, please do contact us directly. Kind regards, Water Butts Direct

“Guaranteeing a courier willing to send two men to carry the 1000 litre water butt over my garden gate and into my garden proved to be too much to hope for despite multiple confirmations with both Water Butts Direct and the courier but we got there in the end. After I'd removed a ton or two of plastic wrapping the water butt turned out to be dark grey instead of the sandy colour I'd ordered. Thanks Water Butts Direct for a pitiful experience, not to be repeated. And thanks also for not sending me the free gift you'd promised me for all the inconvenience. When I saw the sodding colour I thought the complementary gift might boost my opinion of you!”

Helpful Report

Hi, Apologies to hear you're not happy and for the experience you've encountered. We always aim for 100% customer satisfaction and will be sure to look into this experience you've had and do all we can do make the situation right for all future customers. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“wrong item received and customer service over the phone was terrible”

Helpful Report

Hello Maxine, We are very sorry to hear that you received the wrong item and was not able to get the help you required. We have sent you an email so that we can figure out what went wrong and to provide you with a solution. Kind regards, Original Organics

Water Butts Direct is rated 4.6 based on 2,016 reviews