Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,016 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed an order (2000030520) on the 16th August. We have chased twice and the courier was blamed for the failure to deliver. The webpage says 10 days, the staff say 14 days for delivery and a month later we still don’t have our water butt. Use someone else.”

Helpful Report

Hi Kath, We do apologise for the delay Please be assured your order is being chased. Soon as we have a response we will be in touch Kind regards Customer service

“I have still not received my water butt, your courier turned up unannounced when no one was home, I arranged a date for re delivery but they turned up again unannounced on a different date again when no one was home, your courier now expects me to collect the item from their depot which quite frankly I have no intention of doing. If delivery is not made today which is the original re delivery date I shall be seeking full reimbursement of my payment and purchasing my water butt from another supplier!”

Helpful Report

Hi Tom Sorry to hear this Please email into cs@gm8group.com with your order number so we can assist

“Having just spoken on the telephone with a member of you Customer Service department regarding a problem with checkout on your website, I have to say that I was dismayed by her offhand and dismissive manner. Consequently, I'm taking my order elsewhere.”

Helpful Report

good morning I'm sorry to hear of your experience in ordering from our website, please mail through to cs@gm8group.com and we'll try and help to resolve your issue kind regards Water Butts Direct

“We had one of your water butts and then bought another with the aim of linking them and doubling our water capacity. Unfortunately the Hozelock connector on the tap leaked, I was using genuine, brand new Hozelock fittings. Water Butts Direct were unable or unwilling to come up with a solution so I have had to buy two more taps in order to achieve our goal. This has turned out to be an expensive project, hence one star.”

Helpful Report

“Weeks after my butt arrived and I'm still waiting for parts. E.mailed and rang so so so many times. Will they ever arrive??????”

Helpful Report

“Very disappointed and confused. Order water butt, all well. Could not connect because of metal downpipe so asked their advice by email and was ignored. Went online and found a Graff metal downpipe coverter kit, expensive! Lo and behold Water Butt Direct, not Graff, send me a kit from a company called Garantia. Pretty decent quality but when we tried to drill through the downpipe the bitt broke. Absolute nightmare. And sneakily charging Graff prices for a cheaper Company? Come on!”

Helpful Report

Hi Patricia Sorry to hear this Please can you provide pictures and your order number to cs@gm8group.com

“All looked fine when we started. I had a lovely chat with a customer service representative Stephen who assured me that the new water butt will be done to my specs. When the butt arrived it turned out the outlet was too big and located on a very far side of the butt meaning I won't be able to fill a water can freely due to a fence being too close. When I complained, they took the butt and send a new one. This time the outlet's size was good, but it was again located on the side, so very inconvenient. I paid a lot of money for a customised water butt and hoped it will serve me well, but now I am rather disappointed. I'd say go for their ready-made butts, but I would not trust them with anything custom-made.”

Helpful Report

“Total rubbish”

Helpful Report

“I ordered two butts at beginning of April i still dont have them. Twice i phoned to check and each time the operator said they will find out and let me know when they are coming and neither rang back still waiting to hear”

Helpful Report

“Deceptive pricing policy, not showing the price inclusive of VAT.”

Helpful Report

Good afternoon Thank you for your feedback Please be advised this has amended on our site

“As yet have not received the order very disappointed. Phoned the company, who could not update me on delivery.”

Helpful Report

“I haven't used the product, but the amount of plastic packaging on one bottle was ridiculous and I won't be ordering from you again.”

Helpful Report

“I am 64 years old widow and bought a water butt from you. It was very difficult to get out of its multiple layers of cling film and tight tape. I could not believe it was not ready for me to fit and assemble. Why are holes not pre drilled? I cannot use the product as I don’t have the tools required. Make it clear to purchasers BEFORE that it needs specialist tools”

Helpful Report

Hi Diane, We use recyable wrap to ensure the water butt does not get damaged in transit, and the courier we use does not accept boxes for these type of water butts due to the size. The only predrilled hole is for the tap, which does not come fitted because we have had incidents where the tap gets damaged in transit (you only need to screw in the tap until fitted just tight enough). The holes are not predrilled at the top of the water butt because it gives the customer the freedom to install a diverter or linking kit, or use it as a freestanding water butt. If you were unsure, you could have dropped an email or given us a call and we would have been more than happy to assist. Sincerest apologies if this was not clearer and we will take your feedback on board. Kind regards, Water Butts Direct.

“Order hasn't arrived after inquiring with company, royal mail strike, fair enough! but that's over a week ago & still nothing”

Helpful Report

Hi Andrew, Your order was dispatched via Royal Mail on the 2nd of December as Royal Mail was on strike on the 30th of November and 1st of December. Due to further delays and strikes, unfortunately, delivery times have been extended and I'm afraid this is out of our hands. Hopefully, this will be with you soon, please keep us posted. Kind regards, Water Butts Direct.

“The butt arrived promptly but it is very poor design and quality and the lid was badly cracked . It is just about usable and tbh I would have sent it back but that would have been too much trouble”

Helpful Report

Hi Guy, Apologies for the disappointment caused. If you could please drop us an email at cs@gm8group.com with some images of the fault, we can sort this out for you. Kind regards, Water Butts Direct.

“Very disappointed that my butt has till not been delivered and you’re not answering the phone”

Helpful Report

Hi David, What day & time did you call? We are open from Mon-Fri 08:30am-17:30pm. We are not open on weekends or bank holidays. If you could please try to call us back or send us an email at cs@gm8group.com and we would be more than happy to sort this out for you. Kind regards, Water Butts Direct.

“I can't get the lid off the water butt, there is no stand unless it's inside and there are no instructions as to how to get the lid off. Disappointed.”

Helpful Report

“I had high hopes, but Only used once as it allowed too much water to go down the plughole therefore wasting the prescious water I was trying to save. I am going back to lweighing the hose down as I've done before. Unfortunately I can't recommend this product..”

Helpful Report

Hi Carol, We do apologise about your situation that the item you received doesn't meet the requirements. Next time - We ask if you could give us a call or email and we can advise about the situation. We may be able to help resolve it. Please can you contact us? If you have already and your issue has been resolved, please can you take the time to revise this review? Kindest regards, Olly - Original Organics

“Poor value for money. Much cheaper at our local garden centre with a better product. Wish I’d checked first”

Helpful Report

Dear Customer, I do apologise that you were not satisfied with the product you received. Please know that if you contact our customer support team, they would be happy to help resolve the issue. If this sounds like a plan, please email - cs@gm8group.com explaining the issue. Please know: These are designed and made by one of our manufacturers and it is out of our control. But, we have sent your feedback to the supplier to help prevent this again. As a small family-run business, reviews are really important to us. I'd ask if you get your issue resolved, please could you consider revising it? Kindest regards, Olly - Water Butts Direct

“Placed an order for a water butt and gutter mate received confirmation took payment for both items sent the gutter mate no water butt chased the order told I hadn't got anything on order also told me they would ring back didn't very slow to reply to emails”

Helpful Report

Dear Paul, I apologise for the miscommunication. Please know we have been very short-staffed due to the content rising in the cost of living. If this is still an issue, please email us again and I will pick this up for you asap. Email - cs@gm8group.com If this issue has been resolved, would you consider revising your current review? As a family-run business, reviews play a big part in the business. Kindest regards, Olly - Water Butts Direct

Water Butts Direct is rated 4.6 based on 2,016 reviews